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Best Practices in Business Process Reengineering - Benchmarking Report
Report Overview

Two hundred forty eight companies share lessons learned including:

  • top-10 success factors for reengineering teams
  • how to select a reengineering methodology
  • tools used by companies during their reengineering process
  • engagaing top management
  • the top-10 biggest management mistakes
  • how to select an effective team
  • business case criteria - how to get project funding approval
  • effective change managemnt and communication techniques
  • most important steps in business process reengineering
  • roles of consultants - and how to select them

The types of industries represented include manufacturing, customer service, education, health care, R&D, government and distribution.  The report also provides information on what processes are being reengineered , and what processes are targeted for reengineering in the future;


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"This report strikes a rare and ideal balance between being thorough, yet concise. Practitioners and lay-people alike can literally use it as a checklist to guide successful projects (or as a diagnostic tool for failing ones!)"

Shannon L.
Pepsi-Cola Company

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Reengineering Best Practices Study (246 companies)
Change Management Best Practices Study (254 companies)
Information on BPR templates and toolkits



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