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Future Role of IT in Business Process Reengineering - Benchmarking Report
Overview Two hundred and five companies participated in Prosci's benchmarking study on the future role of IT in business process reengineering. The figure below shows the distribution of participants by country or region.
The purpose of the study was to:
- examine the current and future role of IT in business process reengineering
- provide reengineering teams and IT organizations with information on how to optimize their success with reengineering projects
Topics covered in the report include:
A. Current IT role and performance
How is IT doing today in support of reengineering teams?
What has contributed to the perception in some companies that IT is the "bad guy"?
Does IT believe they are the enabler or the driver of business process reengineering?
What mistakes do operational managers make when working with IT?
What mistakes do IT managers make when working with operational managers?
B. IT strategies and roles in the future
What should CIO strategies be for IT in the future?
What is the future role of IT in business process reengineering?
What steps should IT take to support this future strategy?
What are the biggest mistakes a CIO or IT/IS manager should avoid when supporting reengineering projects?
What are the most important activities or steps a CIO or IT manager can do to support a reengineering project?
C. Looking ahead for IT
What resources and competencies does IT need for the future?
Should IT develop its own technology vision of the future independent of their operational counterparts?
Is it possible to reengineer without IT support?
Should IT foster the use of internally-developed or off-the-shelf applications?
What is IT's single greatest contribution to reengineering projects?
D. IT role on new projects
Most critical "must not do" items when supporting new projects
Most critical "must do" items when supporting new projects
The "Future Role of IT in Business Process Reengineering" study results are available as a supplement to the 1999 Best Practices in Business Process Reengineering report. You can request an executive summary by completing the form below.
