The goal of this study is to provide real-life lessons from the experiences of project
teams recently or currently involved in projects. Learn what is working (and what is
not) from 327 organizations world-wide.
- Organize and plan a new change initiative
- Learn about common mistakes that you can avoid in your project
- Identify the most important activities for a successful project
- Help your executive team be great sponsors of change
Key findings:
- The need to reduce cost/expense was the most frequently cited business driver for
reengineering projects with competitive pressure, poor customer satisfaction and poor
quality of products and services rounding out the top-four.
- The top activity that project teams would do differently on the next project is more
effective change management.
- Teams whose projects were driven or heavily supported by top management were more likely
to complete their project at or above expectations.
- Participants overwhelmingly indicated that the planning stage, where scope and roles
were set, was the most important phase in the project.
- Resistance to change within the organization was cited six times more often than any
other as the number one obstacle to successful implementation.
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