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327 Organizations Share Lessons Learned

Survey participants

Executive summary
     (read the Executive Summary, released as part of Prosci's tutorial series)

Processes being redesigned
     Scope of project efforts
     Terminology of project

Business drivers for reengineering
     Expected improvement

Project lessons
     Most critical “must-do” items
     Most critical “must not do” items
     Other words of advice from project teams
     What would participants do differently next time

Project startup
     Project driving force
     Startup activities
     Most important activities in starting a project

Team selection
     Support team - internal staff or external consultants
     Top contributors to effective teams
     Top inhibitors to successful teams
     Time commitment
     Team size
     Co-location
     Training for BPR teams
     What should be done differently when preparing a reengineering team?

Using consultants
     Advice on selecting consultants
     Consultants’ effectiveness

Change management
     Key change management activities

Communication techniques
     Most effective communication methods
     Use of communication events
     Teams used the following communication events and methods in their projects.

Engaging top management
     Most important contributions from top managers
     Level of sponsor support
     The top-five mistakes made by senior managers and executive-level sponsors

Approach and methodology
     Critical steps
     Lessons learned
     How teams spent their time
     Overall activities by phase
     Benchmarking
     Organized labor
     Tools used by teams

Business case and funding approval
     Criteria for receiving funding
     Project approval processes
     Expectations during decision making

Implementation factors
     Implementation obstacles
     Contributors to success
     Project impact on productivity
     Implementation training

Benefits and results
     Time to realize improvements
     Measures for project performance
     Measures for project success
     Project improvement
     Duration of reengineering project
     Meeting project schedule
     Meeting project objectives

Appendix
     Additional data on participants

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