|
OverviewSurvey participants listing
Executive summary
About the study and the participants
Processes being redesigned and processes targeted for reengineering
Business drivers for reengineering
Methodology
Start-up activities
Research and design activities - what companies would do differently
Benchmarking
Activities for generating ideas
Overall methodology - what works and what does not
What participants would do differently next time
How teams spent their time
Schedule achievement
Tools used by teams
Team selection
How to select a reengineering team
Top contributors to effective teams
Top inhibitors to successful teams
Training for teams
Co-location
Involvement of organized labor
Using consultants
Advice on selecting consultants
Business case and funding approval
Project approval processes
Criteria for receiving funding
Change management
Key change management activities
Change management activities of teams with very good or excellent results
Most effective communication methods
Communication techniques
Engaging top management
Most important contributions from top-managers
Level of sponsor support
The top-10 mistakes made by senior managers and executive-level sponsors
Implementation obstacles
Contributors to success during implementation
Impact on productivity
Amount of training required for employees
Benefits and results
Overall observations
Most critical "must-do" items
Most critical "must not do" items
What teams would do differently next time
Other words of advice from project teams
