New
Release:
Best Practices in Change Management
288 companies share experiences in managing change and lesson on how to build great
executive sponsorship. Includes success factors, methodology, role of top management,
communications, team structure and more. The report makes it easy to learn change
management best practices and discover the mistakes to avoid when creating executive
sponsorship.Books and Resources for project teams
Tutorials
See complete listing below or use the Category Index
288 Companies Share Experiences
in Managing Change and Lessons on How To Build Great Executive Sponsorship
Best Practices in Managing Change Benchmarking Report
The Best Practices for Managing Change benchmarking report presents comprehensive findings
from 288 companies on their experiences in change management. This report makes is easy to
learn change management best practices and discover the mistakes to avoid when creating
executive sponsorship.
327 Companies Share Best
Practices in Business Process Reengineering and Future Role of IT in Reengineering
BPR Best Practices Study Report
327 companies from 51 countries participated in the Reengineering Best Practices study,
and contributed lessons learned from their projects.
Acculturation
Trap, The
By Martin R. Smith
Like so many entrepreneur/CEOs before him, Willis was a control freak. Suspicious of
employees intentions, he wouldn't let go of the reins for even the tiniest detail.
Consequently, most of his manufacturing company's managers were restrained in their
ability to innovate.
http://www.reengineering.com/articles/janfeb96/cnsltjrn.htm
Applying Workflow Management
Systems
The fourth issue of the Executive Business Review was written by Pat Bowe, who has
developed and tested a prototype workflow management system and had his research published
internationally.
http://www.ucc.ie/research/esrc/ebr/ebrworkflow.htm
Balancing
Work And Family
Short-sighted nature of BPR initiatives has been often criticized because of their key emphasis on
restructuring and downsizing [read 'dumbsizing'].
http://www.businessweek.com/1996/38/b34931.htm
Bob
Stone Discusses Scorecard on Federal Reinvention
Robert Stone is the project director for Al Gore's National Performance Review.
He oversees the day-to-day activities of the White House effort to reinvent government.
http://www.reengineering.com/articles/may96/inter2.htm
BPR: Dialog,
Not Just Design
By Dorine Andrews
The focus of any communication strategy should be on creating dialog among team members
and the rest of the organization.
http://www.reengineering.com/articles/jul96/nutsandbolts.htm
BPR
Events
"Links to future BPRC fora, UK and Overseas meetings, exhibitions, and conferences.
Searchable conference and events listing indices are included."
http://bprc.warwick.ac.uk/bp-diary.html
BPR Is Legacy of
Pentagon's Troubled CIM Program
By Steven T. Taylor
About the same time the U.S. armed forces were fighting the air war and preparing to
launch the ground offensive in the Persian Gulf, the Pentagon's information systems
specialists were launching a quieter attack of their own. The enemy: a sprawling,
overgrown and less-than-efficient way of doing business. Read about how the enemy of a
sprawling, overgrown and less-than-efficient way of doing business was overcome.
http://www.reengineering.com/articles/sept96/CIMstory.htm
BPR On-Line Tutorial Series
Reengineering Tutorial Series for Reengineering Teams
http://www.prosci.com/mod1.htm
BPR Project
Management
A Radical Approach to Project Team Organization By Dorine Andrews
and Susan Stalick
To the casual observer, it would seem logical that one should manage a business process
reengineering (BPR) project just like any other organizational change effort..
http://www.gslink.com/~brri/article.html
BPR Project Management: A Radical
Approach to Project Team Organization
How to overcome the four hurdles in reengineering: (1) Lack of cross-organizational
commitment, (2) Deliverable complexity, (3) Environmental complexity, and (4) Unrealistic
expectations.
http://www.gslink.com/~brri/article.html
The
BPR Strike Force
Designing a pilot project is the best way to launch business process reengineering. In
today's climate, the result has to be flexible and pay off quickly.
http://www.uniforum.org/news/html/publications/ufm/jun96/bpr.html
Brave
New BPR World.
By Graham Twaddle
Is business process re-engineering (BPR) all washed up in the network economy?
Graham Twaddle argues that - updated to meet the challenge - BPR is vital. . . http://www.findarticles.com/cf_0/m0COW/2000_Nov_16/67412696/p1/article.jhtml?term=bpr
Building the Foundations
of the Data Warehouse
By Ramon C. Barquin
For too long, many enterprises have been data rich and information poor - technologically
condemned to be information mazes. Data warehousing promises to change all that by
becoming the centerpiece of new information architectures.
http://www.reengineering.com/articles/mar96/data.htm
Business Case - Friend or Foe? - Part 1,
The
Part one of a three part series on business case development.
http://www.prosci.com/bus1.htm
Business
Engineering and Process Redesign in Higher Education: Art or Science?
This presentation explores both policy and
operational issues associated with optimizing the return on an organization’s
investment in enterprise transactional systems via business engineering and process
redesign.
http://www.educause.edu/ir/library/html/cnc9857/cnc9857.html
Business
Process Analysis - A Letter from America Professor V.S. Arunachalam and Dr. Easwaran
Subramanian.
Reengineering involves four major stages that include an
environmental review and assessment of the business, identification of core processes,
bench-marking with performance target setting, and redesigning the processes and
implementation.
http://bprc.warwick.ac.uk/arun-probs-16.html
Business Process
Benchmarking
http://www.metabpr.com/Index.htm
Business Process Change: A
study of methodologies, techniques and tools
This flexible framework and comprehensive survey of commonly used BPR
techniques and tools forms a knowledge base to improve BPR practice and provides a basis
for future BPR research. http://theweb.badm.sc.edu/bpr/pprframe.htm
Business
Process Design and Organizational Structure:
Technological, Operational and Economic Issues
Business process redesign has been a central issue for many corporations over the last few
years. The seminal articles described radical transformations that were supposed to
produce dramatic improvements in firm performance.
http://hsb.baylor.edu/ramsower/ais.ac.96/papers/sundara.htm
Business Process Redesign: An
Overview
An overview of BPR concepts including Processes, Myths about BPR, Relation between BPR and
information technology, Failure of BPR Projects, and Future of BPR.
http://www.pitt.edu/~malhotra/bpr.htm
Business Process
Reengineering
A Practical Introduction to Business Process Reengineering and Object Modeling
http://objectdiscovery.com/oobpraddreading.htm
Business Process
Reengineering
Mike Donovan, a management consultant based in Natick, Mass., answers a number of
oft-asked questions concerning business process reengineering practices in manufacturing.
http://www.lionhrtpub.com/IM/IMsubs/IM-4-95/bpr.html
Business Process
Reengineering: A Tutorial on the Concept, Evolution, Method, Technology and Application
http://dmsweb.badm.sc.edu/grover/abstract/absjom.html
Business Process
Reengineering Advisory Group
Tools for Business Process Reengineering
http://www.ie.utoronto.ca/EIL/tool/BPR.html
Business Process
Reengineering (BPR) Case Study: Reducing Product Development Cycle Time
This case study illustrates how the application of Business Process Reengineering (BPR)
does not just apply to large organizations. It can also apply to department and functional
units using team brainstorming techniques. To be competitive, it is important to develop
new products quickly. The following steps led to a ranked list of improvement
opportunities for a hi-tech product development organization and a specific action item. http://www.smartersolutions.com/html/business_process.htm
Business Process Reengineering & Change
Management
Download slides from BPR presentations by Kai A. Simon; indices of BPR related articles
and books
http://www.adb.gu.se/~kai/
Business Process Reengineering:
Constantly Adapting to Change
By Lowell J. Greenberg
BPR involves the total creative rethinking of one or more of a company’s key business
processes. No business assumption or organizational structure is sacred.
http://www.earthrenewal.org/bpr.htm
Business Process Reengineering
From The Perspective Of Competitive Advantage
Peruse the diverse notions of 'Enterprise Architecture' as they are relevant to
planning and implementing organizational change. These notions are presented in this
article within a framework of Strategic Capabilities Architecture.
http://mijuno.larc.nasa.gov/dfc/bpre.html
Business Process Re-engineering -
the Human Issues
http://bprc.warwick.ac.uk/forum4.html
Business Process
Reengineering and Legacy Systems Transformation
By William Ulricha
BPR is not an isolated phenomenon in today's highly automated environments. This
article integrates BPR and legacy migration strategies.
http://www.systemtransformation.com/bprlegacy.htm
Business
Process Reengineering and Organisational Design
By Alan E. Cooper
This MBA dissertation describes research into BPR and organisational
culture change.
http://www.managingchange.com/bpr/bprcult/content.htm
Business
Process Simulation
Matching Processes with Modeling Characteristics By Kerim Tumay
Herein lies the opportunity for organizations to institutionalize simulation as the
standard tool for BPR. Simulation is the only tool that can provide both accurate analysis
and visualization of alternatives.
http://www.reengineering.com/articles/janfeb96/sptprochr.htm
Business Processes - A Natural
Approach
Discussing the "natural system" aspect of BPR. Focus on the non-linear,
people-related aspects drawing on the science of complexity.
http://bprc.warwick.ac.uk/forum1.html
Business
Re-engineering in Financial Services
Is BPR really new? Or is it a creative melange of preexistent techniques and
methods?
http://www.mgmt.utoronto.ca/~wensle/reviews/bprrev10.htm
Business Reengineering
In Higher Education: Promise And Reality
By James H. Porter
Significant changes and improvements we can make to integrate and improve our
administrative processes that should be aggressively pursued.
http://www.educause.edu/ir/library/text/cem934a.txt
C.E.O. Agenda, The
By Brian N. Dickie
The majority of companies have passed through the first wave of reengineering. Now the
issue is growth.
http://www.strategy-business.com/strategy/95401/page1.html
Challenge
of Creating Cross-Functional Team, The
In a time of massive reorganizations due to mergers, reengineering, and enterprise
resource planning systems (ERP), people need to be able to build alliances and teams
across departments and across continents. This article provides a model for building these
cross-departmental team.
http://www.beyondresistance.com/html/cross_fun.html
Change
Readiness Assessment
By Rick Maurer
Major changes such as reengineering, enterprise resource planning systems (ERP),
restructuring, quality improvement, and mergers require tremendous support from management
and staff in order to succeed. This assessment will help you determine the organization's
capacity to handle one of these major changes.
http://www.beyondresistance.com/html/assess.html
Chasing the
BPR Tool Market: User Demands Driving Better, Cheaper Software
By Randy Barrett
The BPR software marketplace is entering an ungainly adolescence that holds the promise of
enhanced capabilities for users of both high and low-end reengineering tools. Integration
is the key word as users seek to flexibly model, visualize, analyze, simulate and
implement the processes they are reengineering.
http://www.reengineering.com/articles/mar96/erspot.htm
Chief Learning
Officer: New Title for New Times, The
By Larry G. Willets
Your company has just assured its success by reengineering some major business processes.
You've fixed the structure, the organization, the activities and tasks of doing business,
but what keeps it all going and where will the next great idea come from? You need a chief
learning officer.
http://www.reengineering.com/articles/may96/clo.htm
Choose the Right
Recipe for Success
By Dorine Andrews
BPR, OD, ISD, IEM, TQM - it's an alphabet soup for change.. What makes one approach better
or more appropriate than another? How can you choose the best solutions for a given
situation? There is a logical way to find the answers in this article.
http://www.reengineering.com/articles/jun96/nutsbolt.htm
Common Business
Reengineering Success Factors & Pitfalls
http://www.earthrenewal.org/bprmist.htm
Conceiving IT-Enabled
Organizational Change
Management models of IT-enabled organizational change like business process
re-engineering, networking organizations, and complementary IT-to-business strategies,
circulate broadly through the academic literature and popular business press. This study
examines a strategic planning process as it is shaped by a popular IT-enabled change
model.
http://www.slis.indiana.edu/kling/orgsci98h.html
Conceptual
Re-engineering at Nissan
By Robert J. Thomas
To anyone who admires tradition, the business of making cars has always had a kind of
simple elegance.
http://www.strategy-business.com/casestudy/97206/page1.html
Conditions for Change
Assessment
By Rick Maurer
Major changes such as reengineering, enterprise resource planning systems (ERP),
restructuring, quality improvement, and mergers require tremendous support from management
and staff in order to succeed. Here are the things that need to be in place in order to
increase your chances of success
http://www.beyondresistance.com/html/conditions.html
Constrained Change. Unconstrained Results.
By Jeffrey W. Bennett
History teaches that to get lasting results from a change program, it is vital to begin
with a vision
of the future and create incentives that motivate people to achieve those ends.
http://www.strategy-business.com/strategy/98303/page1.html
Constructing
a Proactive Information System
By Marsha Lewin, Keith Kennedy and Jim Ayers
Business information that just sits there is only doing half its job. What if it knew
where to go and what doors to knock on? Proactive systems, when well-engineered, supported
by top management and accompanied by requisite training, can reap benefits for
forward-looking companies.
http://www.reengineering.com/articles/jul96/constructing.htm
Coopers
& Lybrand Consulting's BreakPoint BPR (Goldsmith & Maniace)
Reviews the changes that have recently been implemented in their methodology, along with
the relevant tools and methods.
http://businesstech.com/methods/4_96methods/btmethod4_96.html
Cultural Formula
for Success,The
By Deborah J. Baxley
A great debate has raged recently about the role culture plays in the performance of
information technology organizations. While most technology-oriented people assume that
organizational culture is vital to the success of an information technology department,
there has been little hard proof - until now.
http://www.reengineering.com/articles/mar96/culture.htm
Data
Reengineering Project Context
By Peter Aiken & Bill Girling
The project is an integrated human resource information system. It is relatively common
situation. Break the shrink wrap on the new multi-million dollar client server application
software and the directions say something like 'plug in your database here.' So how do you
go about the process of engineering the new integrated database to plug into your new
shrink-wrap software?
http://www.isy.vcu.edu/~paiken/projects/drecase/drecase1.htm
Designing Tools to Support
Business Process Reengineering
Presents the Enterprise Engineering Project at the University of Toronto’s
vision for BPR tools and also specifies criteria for the evaluation of these tools.
http://www.eil.utoronto.ca/grpdoc/bprtool.html
Does
Reengineering Really Work? An Examination of the Context and Outcomes of Hospital
Reengineering Initiatives
Objective: To examine the effect of reengineering on the competitive position of
hospitals. Although many promises have been made regarding outcomes. . .
http://www.findarticles.com/cf_0/m4149/6_34/59629772/p1/article.jhtml?term=reengineering
Don't
knock the BPR Boat.
By Julia Vowler
http://www.findarticles.com/cf_0/m0COW/1998_June_18/20880133/p1/article.jhtml?term=bpr
Effect of Outside
Consultants Involvement over the Success of BPR Projects, The
Ahmed A. Shabana Texas A&M University College of Business Administration
Does the use of consultants result in more successful BPR projects? By
addressing this question, this paper aims at complementing the existing body of research
on BPR.
http://hsb.baylor.edu/ramsower/acis/papers/ashabana.htm
Emory Clinic Achieves
Dramatic Results with Pilot of Reengineered Business Process
The Business Re-Engineering Group (BRG) and The Emory Clinic have successfully completed a
pilot of a radically redesigned process to "arrange care" for patients. The
redesign affected every element of the process to schedule appointments, register
patients, certify insurance and order services - all the activities that typically occur
before a patient sees the physician.
http://www.mindspring.com/~busreeng/bu01003.htm
Enabling
Role of EDI in Business Process Re-Engineering, The
Bob Roberts, Kingston University, Gregg Flight, GE Information Services
http://infosys.kingston.ac.uk/isschool/Staff/Papers/Roberts/EDI_BPR.html
Enterprise
Information Systems Integration and Business Process Improvement
Empirical Study, Ganesh D. Bhatt; Management Department; Southern Illinois University
Carbondale
http://hsb.baylor.edu/ramsower/acis/papers/bhatt.htm
Enterprise
Models: Anticipating Complexity
By Michael Scofield
Business reengineering tends to employ process models as the primary vehicle for
describing as-is and to-be views of the enterprise. Less used, but equally important is
the data model - a valuable basis for understanding and expressing business rules and
objects.
http://www.reengineering.com/articles/janfeb96/entmodl.htm
Enterprise Reengineering
"Enterprise Reengineering is a four-color, tabloid news magazine covering the
national business process improvement scene."
http://www.reengineering.com/
Enterprise Systems
Quantum’s Leap
One computer manufacturer's risky decision to overhaul its worldwide business systems in a
single bound paid off.
http://www.cio.com/archive/021597_quantum_content.html
ERP+BPR=BR
By K.S. Ramaprasad - Consultant, MAARS Software International
The onus of the successful implementation lies with the organisation
http://ramsap.tripod.com/erp.html
Exploring
Alternative to Downsizing
By Rick Maurer
Major changes such as mergers, reengineering, enterprise resource planning systems (ERP),
and restructuring often result in downsizing. It doesn't have to be that way. Here are
proven alternatives that can help you cut cost while ensuring the commitment of valued
employees.
http://www.beyondresistance.com/html/downsize.html
Fad That Forgot People
(Davenport), The
Reviews the organizational destruction cast by reengineering, Davenport reviews its
evolution form a 'decent' fad to a $51 billion industry in 1995.
http://www.fastcompany.com/online/01/reengin.html
Fast Becoming
Interactive, Training Isn't What It Used To Be
By Karen D. Schwartz
The trend in corporate reengineering has led to a healthy growth market for training and
development firms. Especially today, organizations have to focus on results, and employees
in those organizations must not only focus on results but take responsibility themselves
to get them.
http://www.reengineering.com/articles/jul96/spotlight.htm
Five Steps for Creating Effective
Visions
"Some basic steps you can take that will greatly increase the chances of creating an
effective vision for your organization."
http://www.prosci.com/visions.htm
FORSCOM Reengineering Home
Page-PUB
Forces Command, a Major Command of the United States Army, is reinventing the entire
command through increased efficiency and effectiveness.
http://www.forscom.army.mil/reeng/default.htm
Framework for Business Process
Research, A
"The fundamental constituent of all business processes affecting competitiveness
is the flow of knowledge between organisations and therefore the key process is that of
knowledge acquisition and use within firms."
http://bprc.warwick.ac.uk/new-imi-wp5.html
From Reengineering
to E-Engineering
Companies large and small are racing to revamp operations for the Internet Age
http://www.businessweek.com/datedtoc/1999/9912.htm
Future Role of IT in Reengineering
1999 benchmarking study on the role of IT during organizational change and how to
improve working relationships between IT and operational managers.
http://www.prosci.com/it99.htm
Geary Rummler
Discusses Training and Consequences
Geary Rummler, Ph.D., is a pioneer in the application of instructional and performance
technologies to organizations. ER Editor Randy Barrett conducted this interview.
http://www.reengineering.com/articles/jul96/whostalking.htm
Government Business Process
Reengineering (BPR) Readiness Assessment
http://www.itpolicy.gsa.gov/mkm/bpr/bprtoc.htm
Herndon: The Town
That Follows Its Own Good Sense
By Cynthia Barnes Leslie
The Fairfax County town is one of the first municipalities of its size in the country to
implement BPR and has even beaten much larger Virginia municipalities. The town of Herndon
may be just 4.28 square miles, but a combination of sensible choices and sound management
has made it a leader in reengineering. What makes Herndon's story more interesting is that
the town backed into business process reengineering without even knowing it. http://www.reengineering.com/articles/jun96/town.htm
Hocus-Pocus of
Reengineering,
Paul A. Strassmann; Across The Board; June 1994
http://www.strassmann.com/pubs/hocus-pocus.html
How BPR Can Go
Awry
By Thomas G. Cody
If reengineering is to continue in the long run, then it must do more than advertise its
considerable successes to date. It must become more proactive and inclusive with regard to
human, organizational and motivational change issues. Three real-life, but disguised
illustrations from the author’s experience may suggest some practical ideas for
harnessing human resources and organizational forces in reengineering efforts.
http://www.reengineering.com/articles/mar96/conjourn.htm
How to Lose a BPR
Contract to Competitors
By Martin R. Smith
Winning a business process reengineering contract isn't easy. It can be a lot harder if
you're depending on fast talk to cover a weakness in capabilities.
http://www.reengineering.com/articles/may96/consjour.htm
How to Measure Success: Uncovering The
Secrets Of Effective Metrics.
http://www.prosci.com/metrics.htm
Human and Organisational Aspects of
Business Process Reengineering
"The principal aim was to gather and collate information from the literature and from
leading researchers, consultants and practitioners with the objective of identifying and
delineating the major human and organisational aspects of Business Process
Management."
http://bprc.warwick.ac.uk/hum-rep.html
Human
Resources: First Stop for Reengineers
By Larry G. Willets
More Companies Target the Back Office
http://www.reengineering.com/articles/jul96/humanresources.htm
Imaging a Way Out
of the Document Paper Chase Scanning Plus Workflow Are Setting Trend
By Karen D. Schwartz
The benefits of going completely paperless.
http://www.reengineering.com/articles/apr96/DOCIMAG.htm
Importance of
"Being There",The
By Nancy Lee Hutchin
Consulting can be a tricky business. There are plenty of roles and skills involved, but
the most important is the ability to keep a team focused and productive. That often means
making an emotional investment in the project.
http://www.reengineering.com/articles/may96/thrvchng.htm
Intelligent
Software Agents Are Still Futureware But New Products Show Promise
By Randy Barrett
When it comes to intelligent software agents, the brain is still mightier than the hard
drive. It's likely to stay that way for a while. But the next generation of intelligent
agents will be able to act independently, talk to other agents and, most importantly, be
able to learn as they go.
http://www.reengineering.com/articles/aug96/infomgmt.htm
Intranets
Give New Life to BPR
By Geoffrey James
If you thought business process reengineering was a thing of the past, take a look at how
a Mexican bank, a health-care network, and an insurer are using intranets to rethink the
organization and improve the bottom line.
http://itmanagement.earthweb.com/intra/intman/article/0,,12274_602201,00.html
Introduction to BPR
Purpose: "Gain an understanding of what is meant by 'business process', and
understand and contrast continuous process improvement and business process
reengineering."
http://www.prosci.com/intro.htm
IPG Publications
THE INFORMATICS PROCESS GROUP AT MANCHESTER UNIVERSITY - active modeling of
organization processes. Articles listings provided.
http://www.cs.man.ac.uk/ipg/publications.html
examples:
Is Reengineering Dead?
The author says "definitely not" -- but supports giving it a different name.
http://www.itmweb.com/f102297.htm
Is
Re-engineering Possible in the Public Sector?: A Brazilian Case Study (Kock & McQueen)
This paper describes an attempt to re-engineer a large public sector organization in
Brazil. This paper analyses this case of "successful failure" and its
implications for re-engineering in the public sector.
http://www.cis.temple.edu/~kock/public/bc&r96/brpub4.htm
IT's Role in Business
Process Reengineering Initiatives
By William Ulrich
Radically altering business processes within highly automated work environments typically
requires modification to the information systems that support those processes. This
article outlines how to deal with this challenge.
http://www.systemtransformation.com/bprproject.htm
It's Time to
Reengineer Training
By Donald Shandler
Training is often perceived as a waste of time and money by both trainees and their
managers. The solution is to improve the product and change customers' perceptions. This
article presents an overview of the need to reengineer the training function itself.
http://www.reengineering.com/articles/apr96/Consjour.htm
Making a Go of It
Alone: Egad! Some Companies Reengineer Without Consultants
By Randy Barrett
How a hardy few are bucking the tide and doing it themselves with internal process
improvement teams.
http://www.reengineering.com/articles/aug96/goalone.htm
Making
Improvements by Hook or by Crook: Reengineering New York City's Probation Department
By Russ Linden
How the commissioner and members of his executive staff redesigned the process for dealing
with probationers - a change that is now affecting virtually every aspect of the
department.
http://www.reengineering.com/articles/apr96/NYCdpprb.htm
Managing Multiple
IT Projects: Process Reengineering
http://www.artemispm.com/w3849.html
Many Virtues of
the Virtual Office, The
Phone, Fax and E-Mail Create New Workplace Alternatives
By Stephen Bouvet
Now more than ever "going to work" means opening a laptop computer and firing up
a cellular phone no matter where you are. Trendy techno gadgets make it possible, but the
will of many managers to enhance worker productivity through "virtual offices"
is making the trend stick.
http://www.reengineering.com/articles/apr96/VIRTOFC.htm
Market, Technological and Industry
Contexts of Business Process Re-Engineering in UK Businesses, The
"This report examines the practical context of Business Process Re-engineering (BPR)
in UK business and industry."
http://bprc.warwick.ac.uk/glasgow1.html
Measure
for Measure
By Nancy Lee Hutchin
Thinking you're managing a business smartly just isn't enough anymore. You need to know
how well, or you can't make any real qualitative improvements.
http://www.reengineering.com/articles/jul96/thrivingonchange.htm
Methodologies
A summary of Business Process Reengineering methodologies.
http://fbox.vt.edu:10021/H/hmeyer2/methods.html
Model Management
Approach to Business Process Reengineering, A
Levent V. Orman; Cornell University
http://hsb.baylor.edu/ramsower/acis/papers/orman.htm
Modelling the
Organization: New Concepts and Tools for Re-Engineering
Eric S. K. Yu, John Mylopoulos and Yves Lesperance University of Toronto
In response to competitive pressures, customer demands and ever-changing regulatory
conditions, many companies are fundamentally rethinking the way they do business (e.g.,
[Davenport93] [Hammer93]). During this business re-engineering process it is
important to be able to clearly link production processes and organizational services to
business goals and objectives. Artificial Intelligence in general and Knowledge
Representation in particular can greatly contribute towards technologies that enable the
modeling of organizations and the analysis of alternatives in support of the business
re-engineering process.
http://www.cs.utoronto.ca/~eric/ieeeexp/ieeeexp2.html
Moral Organization,
The
By Nancy Lee Hutchin
A dominating characteristic of highly successful, long-lived and adaptive organizations is
a strong core ideology: a sense of purpose, beyond just making money, that guides and
inspires people throughout the organization. http://www.reengineering.com/articles/aug96/change.htm
More About BPR
A careful examination of best practices or requirements for research administration.
http://www.mpathways.umich.edu/research/bprmore.html
Most Common Business
Reengineering Success Factors and Pitfalls, The
Summarizes common mistakes observed by the author
http://www.lowellg.simplenet.com/bprmist.htm
National Performance Review U.S.
Department of the Interior Re-engineering Laboratory
http://www.nps.gov/dsc/reinv/reinv.html
New Electronic
Interprise Paradigm, The
By Stowe Boyd
Electronic commerce is just about the brightest rising star in the business firmament.
Business process is another.
http://www.reengineering.com/articles/apr96/Worksoft.htm
Newest Pet Rock
Needs a Firm Foundation
Process re-engineering is on its way to becoming the latest petrock of management
techniques.
http://www.clemmer-group.com/excerpts/pet_rock.shtml
Next Wave:
Re-engineering for Growth, The
By Bud Moeller, Jeffrey S. Tucker, and John Devereaux
The first waved of re-engineering emphasized cost. The next wave focuses on eliminating
unnecessary expense while improving quality, speed and service.
http://www.strategy-business.com/strategy/96104/page1.html
NIH
Reinvention Activities : Status Report
"This is an update on the progress of the NIH reinvention activities."
http://www-med.stanford.edu/school/Reengineering/ReadingRoom/Articles/article4.html
Object-Orient Business
Process Reengineering
A Practical Introduction to Business Process Reengineering powered with Object Oriented
Analysis. Why Combine Business Process Reengineering with Object Oriented Analysis?
http://objectdiscovery.com/oobpraddreading.htm
Organisational
Redesign
This paper provides an overview of types of organisations, the reasons for a strategic
review of them, the method of doing so Business Process Re-engineering (Organisational
Design), and some of the problems.
http://www.smthacker.co.uk/organisational_redesign.htm
Out of the ashes.
A view of Business Process Reengineering AFTER the event.
http://www.whatcruise.co.uk:2468/htm/956con2.htm
Page
From the Corporate Sector: Re-Engineering The Business of Academia, A
http://www-med.stanford.edu/school/Reengineering/ReadingRoom/Articles/intro.html
Partnering
for Results: A Case Study of Re-engineering, the Corning Way
By Roger G. Ackerman and Gary L. Neilson
How do you institute real change while preserving a company's culture? Corning
Incorporated did it by starting at the top and by creating a partnership to transform
itself through a comprehensive reassessment of its existing cost and hopes for growth.
http://www.strategy-business.com/casestudy/96205/page1.html
People Factor, The
"In reengineering efforts, it can be the employees-and not the technology-that make
or break a project's success."
http://www.cio.com/archive/050195_note.html
Planning for Business Process
Reengineering (BPR)
http://www.c3i.osd.mil/bpr/bprcd/7224.htm
Point-of-Care
Reengineering: Health Provider Uses Infotech to Cut Costs, Boost Quality
By Steven T. Taylor
In the field of medicine, successful reengineering means understanding that only by
marrying state-of-the-art information systems, medical expertise and consumer demands can
health care providers perform the improbable: cut costs and improve quality.
http://www.reengineering.com/articles/jun96/Healthcr.htm
PPR
Initiative BPR of Knowledge - An Overview, The
http://www.mpathways.umich.edu/research/bprinit.html
Process Analysis and Design
Methodology (PADM)
Compressed file that can be downloaded from IPG homepage.
http://www.cs.man.ac.uk/ipg/index.html
Process
Management and Reengineering (Seminar)
A snapshot of basic BPR terms, the theoretical bases, the pros & cons of BPR and
lessons learned. The emphasis is upon the systemic basis of BPR.
http://www.cgcs.org/NEWSLETT/ADMINIST/1995/JAN/ISSUE.HTM
Processes
of Organization and Management - David A. Garvin
Modern organizations all too often suffer from isolated departments,
poor communication, and fragmented work, making it difficult for managers to accomplish
their goals.
http://web.mit.edu/smr-online/past/1998/smr3943.html
Progress
Report: Pushing Ahead at the Patent and Trademark Office
U.S. Patent and Trademark Office's reengineering activities
http://www.reengineering.com/articles/mar96/patent.htm
Pros and Cons of
As-Is Modeling, The
By Dorine Andrews
"Should I use as-is modeling?" This question can't be answered until you first
ask yourself why you are doing the project in the first place.
http://www.reengineering.com/articles/may96/nutsbolt.htm
Quest
For Process Reengineering
By Jay Varzandeh, Ph.D., CMP
The quest for "continuous improvement and process reengineering" has come to
embrace a wide range of organizational decisions and concepts used for improvements in all
manufacturing and service industries.
http://www.baywalk.com/career/articles/quest_for_process_reengineering.htm
Reengineering
by Paul A. Strassmann; excerpted from The Politics of Information Management;The
Information Economics Press, 1995
http://www.strassmann.com/pubs/reengineering.html
Re-engineering of Business
Processes in Multinational Corporations
Prof. Dr. Michael Kutschker; Katholische Universitat Eichstatt, Germany
http://www.gsia.cmu.edu/bosch/kut.html
Reengineering Call Centers : How to
Choose between Reengineering and Continuous Improvement
"This paper summarizes the challenges for call center managers today in the areas of
operating costs, service levels and new technology, and discusses the potential for
reengineering to allow managers to break out of the traditional cost vs. service
trade-off."
http://www.prosci.com/call_ref.htm
Reengineering:
a Customer Satisfaction Survey Questionnaire Yields Improved Customer Feedback
Customer feedback is important; however, often much money is spent on surveys with minimal
gains. Wisely applied SPC techniques can lead to surveys that give more information with
less work.
http://www.smartersolutions.com/html/customer_satisfaction.htm
Reengineering and Dumbsizing:
Mismanagement of the Knowledge Resource
Dr. Howard Eisenberg
To understand the reasons for the radical restructuring process that has recently been
occurring in the most modern organizations, people first need to appreciate the underlying
transformation of their environment. This is an unusual era of change…
http://www.syntrek.com/eisen1.htm
Reengineering
the Human Element At Work
Technology is both alleviating and creating stress for many people. It is clearly not the
panacea we hoped it would be, yet our businesses can't live without it.
http://www.heartmath.com/Library/Articles/reengineering.html
Re-engineering the Human
System: A New Model of Personal and Organizational Intelligence
By Bruce A. Cryer, bcryer@heartmath.com
http://www.heartmath.com/Library/Articles/ree.html
Re-engineering: Why It So Often Fails
http://www.improve.org/reengfl.html
Reengineering With
Intranets
By Bill Gregory and Mike Reingruber
A look at a rapidly emerging technology that should be at the top of every reengineer's
opportunity list: corporate intranets.
http://www.reengineering.com/articles/may96/mkgwork.htm
Reengineering Methodologies
Comparison of reengineering methodologies
http://www.prosci.com/methodology.htm
Reengineering
Organizations: Results of a GAO Symposium
In light of the Pentagon's efforts to streamline its business practices, GAO conducted a
symposium on private sector best practices in reengineering. Five principles for effective
reengineering emerged from the symposium.
http://www.c3i.osd.mil/bpr/bprcd/3206.htm
Reengineering
Reclamation: The Former U.S. Dam-Building Agency is Reborn
By Russ Linden
While many businesses and government agencies are still attempting modest reengineering
efforts, the U.S. Bureau of Reclamation is one organization that can claim success
in totally reinventing itself from the top down.
http://www.reengineering.com/articles/janfeb96/reclam.htm
Reengineering Success Factors: why do
some projects fail and others succeed?
http://www.prosci.com/factors.htm
Re-engineering and TQM:
Approaches to Organizational Change told as a "Tale of Three Villages"
http://www.organizedchange.com/village.htm
Reinventing the Government (Government
Executive)
http://www.govexec.com/reinvent/
Restorying Reengineering:
Some Deconstruction and Post-Modern Alternatives
An academic paper (33 pages) on reengineering with some thought-provoking perspectives.
http://web.nmsu.edu/~dboje/TDreengineeeringdecon.html
Revisiting
Reengineering
By Art Kleiner
Heralded as the corporation's savior, BPR was later condemned as a heartless, failed
management fad. But perhaps evangelists like Michael Hammer needed to go even farther.
http://www.strategy-business.com/culture_change/00302/
Risk
Management
New pressures and higher stakes are forcing companies to rethink how
they justify and oversee IT risks By Lynda Radosevich and Cheryl Dahle
http://www.cio.com/archive/041596_risk_content.html
Road to Continuous Improvement:
Business Process Reengineering (BPR) and Project Management, The
BPR efforts will not succeed unless effective project management tools and
methodologies are in place.
http://www.artemispm.com/w7153.html
The Role of XML
in Business Reengineering
by Clive Finkelstein
http://www.ies.aust.com/~visible/papers/bri-xml.htm
Roots Of Business Process
Reengineering, The
"Reengineering is certainly not a breakthrough in management thinking, but a
convenient bandwagon on which management and consultants could readily hop in search of a
quick remedy to unfavorable financial health of U.S. industrial corporations that had been
festering for a long time. "
http://www.strassmann.com/pubs/reeng/roots.html
Safe Harbor in the
Storm: AT&T Reengineers Customer Care Division Without Layoffs, A
http://www.reengineering.com/articles/mar96/att.htm
Self-Assessment Guide for
Evaluating Reengineering Projects
http://www.c3i.osd.mil/bpr/bprcd/5537.htm
Serious Business
of Fun, The
How to Have Fun and Do Better BPR
By Nancy Lee Hutchin
There are two serious issues related to BPR and fun. The first deals with how fun can be
injected into the project itself in order to create team building, optimistic kickoff and
synergy. The second looks at how the organization undergoing redesign can be engineered to
encourage fun and benefit from the positive results that follow.
http://www.reengineering.com/articles/jun96/mngchnge.htm
Site Selection:
the Final Step in Business Reengineering
By James H. Renzas
Too often, reengineering focuses exclusively on evaluating how a business process should
run and ignores the environmental factors crucial to its success. Relocation can present
an ideal opportunity to maximize the rewards of a business process reengineering effort.
http://www.reengineering.com/articles/apr96/siteselc.htm
Some Hard
Numbers On Reengineering
By Nancy Lee Hutchin
A review of one of the most outstanding examples of focused scientific
research on BPR success factors which was recently published by the Journal of
Management Information Systems (V12, N1, Summer 1995, pp. 109-144). The authors (Varun
Grover, Seung Ryul Jeong, William J. Kettinger, and James T.C. Teng) focused on three
pressing questions: What are the problems related to implementation of business process
reengineering? What is the relative severity of these problems? How do these problems
relate to the success of business process reengineering?
http://www.reengineering.com/articles/janfeb96/thrvchng.htm
Special Section:
The Impacts of Business Process Change on Organizational Performance
Hindsight is 20/20. Now, with a critical mass of business process change (BPC)
projects concluded, it is appropriate to take a retrospective look at the implications,
prescriptions, or lessons we can extract from these collective experiences.
http://rmm-java.stern.nyu.edu/jmis/articles/v14_n1_p9/index.html
Specific Examples of
Reengineering From Literature
Several examples such as Taco Bell, Hallmark, and more.
http://fbox.vt.edu:10021/H/hmeyer2/examples.html
Strategic
Planning -- Internal Services Need Review
By Leland I. Forst
Any important corporate initiative should involve thoughtful planning. Few executives
question the need for strategic planning to improve customer service and to make the
company more effective. Improving internal staff service is vital because it can account
for as much as 40 percent of a company's costs! Often such costs are buried in various
operating budgets or lumped under the selling, general and administrative expense
categories on income statements.
http://www.reengineering.com/articles/janfeb96/stratpln.htm
Study of Business Process Reengineering, A
Abstract by Kevin Lam
Introduces the
Business Process Re-engineering, based on extensive references to the book
"Reengineering the Corporation" by Hammer and Champy. It will draw out some
questions about the absolute benefits of reengineering. At the end, the enabling role of
information technology will be discussed.
http://www-dse.doc.ic.ac.uk/~nd/surprise_95/journal/vol2/tmkl/article2.html
Successfully Performing
BPR
http://www.ies.aust.com/~visible/papers/BPR.html
Supply Chain
Reengineering: Concepts and Implementation
By Allan Gibson
Successful supply chain reengineering requires an understanding of various disciplines,
such as information technology and business process improvement, together with the ability
to mobilize and motivate diverse corporate cultures. Reengineering is fraught with risk,
but by keeping some principles in mind, success is more likely. And the rewards are
potentially enormous.
http://www.ascet.com/ascet/wp/wpGibson.html
Surviving
Mergers, Acquisitions, Consolidations and Other Natural Disasters
By Stan Lepeak
Commonly shared experiences and concerns for employees of large organizations, including a
fear of being "rightsized" as a result of a business process reengineering
effort, angst over job loss/degradation due to outsourcing and the likelihood of going
through a consolidation as part of a restructuring or merger/acquisition.
http://www.reengineering.com/articles/aug96/mrktwise.htm
Teaching About
Reengineering
Thomas H. Davenport
http://hsb.baylor.edu/ramsower/acis/papers/davenpor.htm
That Letter Might
Get There Now: The Post Office Is Delivering Mail Faster, Better
"The U.S. Postal Service - forever the butt of jokes and customer frustrations - is
furiously redesigning itself. The results already show faster first-class mail delivery
and better consumer satisfaction ratings."
http://www.reengineering.com/articles/may96/postofc.htm
Tinman Needs a
Heart, The
By Rick Mauer
http://www.beyondresistance.com/html/tinman.html
Transforming Your Company:
Business Process Reengineering and Client-Server Technology Excerpt from
Business Process Reengineering Slide Show
http://www.earthrenewal.org/sld006.htm
Twenty Key Elements of a Product
Realization Process
"The Twenty Key Elements of a PRP, identified and briefly described. The full list of
56 Best Practices, identified but not described. Background information, including: task
force process and participating companies."
http://www.prosci.com/prp1.htm
U.S. News: Nissan's
crash course in U.S. corporate re-engineering (12/21/98)
http://www.usnews.com/usnews/issue/981221/21niss.htm
Vice President
Announces New Breed of Government "Performance" Organization
"Vice President Al Gore has announced a new initiative to create business-like
divisions within federal agencies. The new entities, called "performance-based
organizations," or PBOs, will require some reengineering at the agency level and an
uncertain amount of congressional action."
http://www.reengineering.com/articles/apr96/GOVTPERF.htm
Visions and Strategic Plans: Who needs
them?
"Is a vision and strategic plan something you should worry about? Or is this
something only for an executive team or the top leaders of your organization?"
http://www.prosci.com/vis1.htm
What and How of Business
Process Re-engineering, The
The first issue of the Executive Business Review was written by Brian Fitzgerald, who
has worked on a number of BPR projects and had a number of articles on his research
published in international journals.
http://www.ucc.ie/research/esrc/ebr/ebrbpr.htm
What Are Modeling
and Simulation?
By Greg Hansen
Discussion of the basics of modeling and simulation and description of how these tools can
be applied to different types of business analysis.
http://www.reengineering.com/articles/aug96/sim101.htm
What
Every CEO Needs to Know About Electronic Commerce
Get ready for another round of reengineering. Top 10 must-do action items for CEOs.
http://www.businessweek.com/datedtoc/1999/9912.htm
What is BPR?
IS/IT alone does not deliver benefits. Changes must take place in the way business
activities are performed. Business Process Reengineering (BPR) is one such approach to
producing change.
http://www.cse.dmu.ac.uk/~nkm/sisp/LECT15.html
Wider Research context of Business
Process Analysis, The (Coombs & Hull)
Report on the wider research context of Business Process Analysis w.r.t. the various
theories about management, organization, production, etc, which provide the intellectual
context for Business Process Analysis.
http://bprc.warwick.ac.uk/umist1.html
Collaboration Tools
A Better
Way To Conference -- With Its Innovative Meeting Place Product, Latitude Is
An Attractive High-Risk Investment In A Rapidly Growing Market
http://www.techweb.com/se/directlink.cgi?IWK19990712S0071
Building a
Knowledge Community at Viant: The Case for Using a Holistic Approach
http://www.collaborate.com/publications/casestudy4.html
CA
Employees Plug In To Virtual Collaboration -- LearnLinc Software Gives
Technology
Professionals RealTime Conferencing CA Employees Plug In To Virtual Collaboration --
LearnLinc Software Gives Technology Professionals RealTime Conferencing
http://www.techweb.com/se/directlink.cgi?IWK19990426S0063
The Canadian
Wheat Board
http://www.collaborate.com/publications/casestudy2.html
'Change
Management' Needed To Bridge Groupware Gap
http://www.techweb.com/se/directlink.cgi?CRN19970113S0069
Collaboration for
Distributed Project Management
http://www.collaborate.com/publications/case2.html
Collaborative
Commerce at Cisco - A case study and interview
http://www.collaborate.com/publications/casestudy6.html
Come Together: The Idea Behind
Collaboration Rooms
http://www.informationweek.com/758/prga3.htm
Competitors
Anonymous:Five Steps To Collaborative Skills
http://www.techweb.com/se/directlink.cgi?CRN19971013S0092
Efficient
Information Retrieval: Tools for Knowledge Management
http://www.netacademy.org/netacademy/publications.nsf/all_pk/1051
Electronic
Collaboration: A Practical Guide for Educators
http://www.lab.brown.edu/ocsc/collaboration.guide/
Electronic
Collaboration on the Internet and Intranets
How Major Corporations are Leveraging IP Networks for Competitive Advantage
http://www.collaborate.com/publications/intranet.html
Enabling
Technology For Knowledge Sharing
The cost of the duplication of effort in AI-based systems has been high and will
become prohibitive as we attempt to build larger and larger systems. To overcome
this barrier and advance the state of the art, we must find ways of preserving existing
knowledge bases and of sharing, reusing, and building on them. (October 1, 1991)
http://www.isi.edu/isd/KRSharing/vision/AIMag-small.html
Evolution of
Electronic Collaboration at Weyerhaeuser, The
http://www.collaborate.com/publications/casestudy5.html
High-Tech
Tool Talk: Choosing a Technology
Introduction to File Sharing
Introduction, File Sharing Concepts, Mechanics of File Sharing, Permissions , Basic
Commands
http://www.ats.ucla.edu/at/sp/data_storage/disk/file_sharing.htm
Knowledge management
http://www.whatis.com/knowledm.htm
Knowledge Management investigates
the various issues which organizations face to
collect, store, retrieve, review, and bestow knowledge critical to organizational
performance. The goal of this research area is to develop processes and tools to
manage all mediums of knowledge inherent in an organization.
http://www.cmi.arizona.edu/research/Kno_mgmt/
Knowledge Management: An
Entrepreneurial Perspective for HR
Corporate downsizing and restructuring are creating a rising number of new
entrepreneurial businesses. Many people who left their corporate ties are either
working for themselves or joining smaller companies. Through outsourcing, small
businesses are fulfilling the needs of corporations in various functions, such as
payroll, computer programming, accounting, engineering and manufacturing.
http://www.ite.poly.edu/shrm/KM-Nguyen.htm
Knowledge Management: Get
Smart Get Smart
More companies are learning how to leverage their knowledge assets, starting with
the basics
http://www.informationweek.com/728/km.htm
A
Knowledge Management Imperative and Six Supporting Technologies
Abstract. Knowledge differs from data and information in that it is organized and
evaluated. These added dimensions give knowledge meaning, something beyond the
syntactic representations used for data and information, and therefore make it more
difficult to manage.
http://www.srs4702.forprod.vt.edu/pubsubj/abstract/ab9410.htm
Knowledge
Management Packages Focus on Search Tools
Although most people agree that "knowledge management" refers to the ability to
search, index, and manage the intellectual content on a company's intranet, the
present incarnations of knowledge management technology look more like search
engines on steroids.
http://www.internetworld.com/print/1998/03/02/intranet/19980302-focus.html
Knowledge Management: Strategies
and Tools
The seminar presents a balanced synthesis of the state of our understanding about
effective knowledge management strategies, practices and technologies
http://choo.fis.utoronto.ca/iss/km/
Knowledge
management:The next golden egg is groupware
http://www.techweb.com/se/directlink.cgi?CRN19970331S0066
Knowledge
Sharing The Old Fashioned Way
An Inquiry into the Culture and Technology at St. Lukes
http://www.collaborate.com/publications/casestudy3.html
Light-Weight
Semantics for Wide-Area Collaboration
http://www.w3.org/Collaboration/Workshop/Proceedings/P8.html
Lotus
Domino 4.5a
The multifaceted Lotus Domino and the Notes client team up to provide the most
powerful and versatile groupware platform of any of the products reviewed here. Lotus
Domino, our Editors' Choice for groupware, retains the core strengths of the
proprietary Notes
http://www8.zdnet.com/pcmag/features/groupware/gpwedchoice.htm
Master thesis project
By Emanuel Hjertzén and Johan Toll
The topic is Knowledge Management and, in particular, the development of a
measurement model, or tool, for Cap Gemini.
http://i94emahj.island.liu.se/thesis/
Opinion: How To Be
a CEO for the Information Age
Michael Earl & David FeenyOpinion: How To Be a CEO for the Information Age
http://mitsloan.mit.edu/smr/past/2000/smr4121.html
Portals
Improve With Age -- Latest Software Tools Enhance Business Communications
Portalmania has reached middle age. It's no longer a novelty, and companies are
drilling down, building enterprise Web portals that improve communications between
customers, top managers and project teams, reduce training costs …
http://www.techweb.com/se/directlink.cgi?INW19991213S0041
Share The Knowledge
Knowledge- management apps can quickly find emergent information on the Internet,
but they will have to be integrated with other tools to realize their full potential
http://www.informationweek.com/752/kmots.htm
Shared
Information Space: An Interactive, Collaborative System Enablement Perspective
http://www.w3.org/Collaboration/Workshop/Proceedings/P5.html
Software Metrics
Knowledge and Databases for Project Management
Raymond A. Paul, Member, IEEE, Tosiyasu L. Kunii, Fellow, IEEE, Yoshihisa
Shinagawa, and Muhammad F. Khan
http://www.computer.org/tkde/tk1999/k0255abs.htm
Team Knowledge Management: A
Computer-Mediated Approach
http://www.knowab.co.uk/wbwteam.html
VIRTUAL
TEAMS LIGHT UP GE -- Customers, suppliers linked in real time with
collaboration apps
General Electric Co. is rapidly rolling out real-time collaboration tools to all 340,000
employees in a program executives say will change the way the conglomerate works
internally and interacts with customers and suppliers.
http://www.techweb.com/se/directlink.cgi?INW20000410S0003
Web tool
helps ease collaborative efforts -- HP, NESI create assessment program for
product development
As much as 80% of a component's life-cycle cost is determined in the
product-development processes. In an age where more than 50% of a product will be
built externally, procuring effective collaboration throughout the supply chain is an
important…
http://www.techweb.com/se/directlink.cgi?EBN19991206S0059
WebTalk
: Hosting live conferences on the Web
http://www.w3.org/Collaboration/Workshop/Proceedings/P1.html
Windows File Sharing Bardic
Solutions now supports yet another way to upload your
web content to your virtual server in addition to FTP, Telnet, and Microsoft's
FrontPage. We now offer Windows 95/NT "File Share" support.
http://www.bard.net/fileshare.html
Workgroup and Intranet
Computing: Cost of Ownership Study
Cost of Ownership is a headline-level issue in the press. GartnerGroup recently
studied cost issues among more than 300 Lotus Notes (Domino), Microsoft
Exchange and Internet Information Server (IIS), Netscape SuiteSpot, Novell
GroupWise and Oracle InterOffice implementers. For them, cost was not the primary
product-selection decision driver
http://www.novell.com/groupwise/tco.html
Workgroup
Web Forum: Tools and applications for WWW-based group collaboration
http://www.w3.org/Collaboration/Workshop/Proceedings/P3.html
Working
Together -- Collaborative computing becomes a viable option for smaller businesses, with a
flood of Web-based offerings.
As collaborative computing technology emerges from the shadows, a flood of new
products and services shows what it really means to work together.
http://www.techweb.com/se/directlink.cgi?WIN19990615S0008
Ubique's
Virtual Places: Communication and interaction on the World Wide Web
http://www.w3.org/Collaboration/Workshop/Proceedings/P2.html
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