Call Center Report and Toolkit

Call Center Learning Center - Secure Server Order Entry System

Product Information

Quantity
	Benchmarking Reports
	Call Center Best Practices - Special operations edition - $189
	Call Center Best Practices - Special technology edition - $149
	Management Toolkits
	NEW - Motivating Call Center Agents: How to increase agent productivity and retention - $429
	Controlling the Cost of Call Center Operations - $299
	Call Center Planning and Design Toolkit - $389
	Quality Monitoring Toolkit - $349
	Call Center Measurement Toolkit - $289
	Call Center Outsourcing Toolkit - $279
	Call Center Training Development Toolkit - $349
	Call Center Business Performance Packages (save 20-25%)
	Succeeding in 2006 Package - Designed to help you tackle the top five challenges facing call centers as they prepare for the new year. Includes three toolkits - Measurement Toolkit, Motivating Agents Toolkit, Cost Control Toolkit two best practices reports - Call Center Best Practices - Operations edition and Best Practices in Change Management one paperback book - Change Management: the people side of change Special price of $999 (30% discount)
	Best Practices Package - $270 - includes Operations and Technology Best Practices reports
	Call Center Measurement Package - $382 - includes Measurement Toolkit and Best Practices in Operations
	Managing Change in Quality Monitoring Package - $388 - includes Quality Monitoring Toolkit and Change Management Best Practices report
	Managing Change in Motivation Programs Package - $449 - includes Motivating Agents Toolkit and Change Management Best Practices report
	Call Center Evaluation Package - $680 - includes Measurement Toolkit, Motivating Agents Toolkit and Best Practices in Operations
	Optimize Productivity Package - $942 - includes Motivating Agents Toolkit, Quality Monitoring Toolkit, Measurement Toolkit and Best Practices in Operations
	Call Center Management Package - $1278 - includes Motivating Agents, Cost Control, Quality Monitoring and Measurement Toolkits and both Best Practices reports
	Call Center Startup Package - $1495 - includes Planning and Design, Motivating Agents, Training and Measurement Toolkits and both Best Practices reports
	Complete Call Center Series - $1895 (save 30%) - includes all 7 Toolkits and both Best Practices reports

	Resources to support implementation
	Managing Change Best Practices Benchmarking Report - $189
	Change Management Toolkit (RTA4) - $349
	Employee's Survival Guide to Change - $14.95
	Change Management guide for managers and supervisors - $189

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Domestic customers, please call 970-203-9332 to be invoiced. Credit card number must be provided to keep on file with invoices.

Shipping Options

Federal Express Standard Overnight within the United States - Single Toolkit $36, Report $27
Federal Express 3 Day Saver within the United States - Single Toolkit $17, Report $11
International Federal Express (2-5 days)*
*Cost dependent upon international destination - email confirmation of shipping costs totaling $100 or more will be sent prior to delivery
**Customer is responsible for all duties, customs, taxes and other fees incurred.

***Shipping costs for Call Center Business Performance Packages are dependent on weight and destination.

SECURE SITE

Products are shipped the same day the order is received.

To order by phone, call 1-800-700-2831 (within the U.S.A.)
or 1-970-203-9332 (outside the U.S.A.)

Mail inquires to:
Prosci Research
1367 S. Garfield Avenue
Loveland, Colorado, 80537 USA