Reengineering
Design Toolkit
A comprehensive guide for reengineering and change management teams with
step-by-step guidelines, checklists and templates for business process design including
exercises and brainstorming techniques. Topics covered include:
- research and benchmarking
- customer data gathering
- employee interviews and focus groups
- idea generation and exercises
- concept selection
- process modeling exercises
- technology design
- organizational design
Business Case
Toolkit
Provides guidelines, activities and checklists for cost and benefit analysis,
financial justification of projects, return on investment, reengineering business case
development, and templates for business case presentation to executive sponsors. More information.