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Item	Quantity	Price	Total
ADKAR audiobook * Now available - Audiobook of Prosci's ADKAR: a model for change in business, government and our community. Product is an mp3 download. You will receive an email link and password upon processing of payment.	remove	$18.95	$18.95
Change Portfolio Toolkit Address change saturation in your organization. Structured process and set of tools for understanding, evaluating and managing the portfolio of change.	remove	$800.00	$800.00
Change Management Toolkit An easy-to-use, comprehensive change management process based on best practices research. Includes binder and CD-ROM with templates, worksheets, readiness assessments, checklists and guidelines	remove	$349.00	$349.00
Change Management Guide for Managers Step-by-step guide to help managers and supervisors 1) prepare themselves for change and 2) lead their employees through change. Includes one copy of the Employee's Survival Guide, one copy of the ADKAR book and 10 ADKAR worksheets.	remove	$189.00	$189.00
Change Management Pilot Pro 2010 Single user license. A fully electronic on-line version of the Change Management Toolkit plus presentations, eLearning, best practices and more.	remove	$449.00	$449.00
ADKAR: a model for change in business, government and our community The first complete text on Prosci's most requested model, ADKAR. Paperback edition. Also available through Amazon.com	remove	$18.95	$18.95
Change Management: the people side of change A primer for anyone involved in organizational change - covering why change management, individual change management and organizational change management.	remove	$18.95	$18.95
Employee's Survival Guide to Change A handbook to help employees survive and thrive during change - answers frequently asked questions and empowers employees to be effective change agents with the ADKAR model.	remove	$14.95	$14.95
Motivating Call Center Agents e-Toolkit A comprehensive guide specifically designed to increase productivity and motivate agents. Interactive assessments are included that allow you to find the root cause of low agent productivity and reduce your turnover rate. Electronic delivery.	remove	$429.00	$429.00
Controlling the Cost of Call Center Operations How to cut costs in your call center; a systematic approach to expense reduction, this toolkit provides over 50 initiatives to cut costs, including short-term quick-hits, mid-term tactics and long-term strategies.	remove	$299.00	$299.00
Call Center Planning and Design e-Toolkit A comprehensive guide to call center strategy, planning and design; an excellent resource for new contact center start-ups, existing call center improvement and future planning with detailed templates and planning roadmaps. Electronic delivery.	remove	$389.00	$389.00
Quality Monitoring e-Toolkit A complete and in-depth guide to implement or improve a quality monitoring (call monitoring) program. Electronic delivery.	remove	$349.00	$349.00
Call Center Measurement e-Toolkit How to measure and improve call center performance; an excellent guide to developing a performance measurement system with concrete recommendations for improving call center performance.	remove	$289.00	$289.00
Call Center Outsourcing e-Toolkit How to complete a successful outsourcing project; a comprehensive guide for making outsourcing decisions, conducting a needs assessment, identifying and selecting an outsourcing partner, and establishing a service level agreement. Electronic delivery.	remove	$279.00	$279.00
Call Center Training Development e-Toolkit A complete guide for creating a world-class training organization; designed for training managers and call center directors who are starting a new training department or who need to redesign their current training program. Electronic delivery.	remove	$349.00	$349.00
2007/2010 Best Practices Report - Benchmarks in Call Center Operations The 2007 and 2010 Benchmarks in Call Center Operations Report (in PDF form) are now sold together. Each report offers operations insights to improve your center's performance with top KPIs and performance by industry.	remove	$429.00	$429.00
2007 Best Practices Report - Improving Call Center Business Processes The 2007 Improving Call Center Business Processes Report (PDF) includes 37 pages of management insights to improve your center's performance, including workforce management, quality monitoring, process improvement and outsourcing.	remove	$349.00	$349.00
Special 10% discount - Planning and Design Toolkit A comprehensive guide to call center strategy, planning and design; an excellent resource for new contact center start-ups, existing call center improvement and future planning with detailed templates and planning roadmaps. Save 10% by ordering now.	remove	$349.00	$349.00
PCT Analyzer - up to 5 projects Project health diagnostic tool - collect and analyze data on Leadership/Sponsorship, Project management and Change management. License for use on up to 5 projects. Upgrade to unlimited projects is available.	remove	$149.00	$149.00
PCT Analyzer - unlimited projects Project health diagnostic tool - collect and analyze data on Leadership/Sponsorship, Project management and Change management. License for unlimited project use.	remove	$349.00	$349.00
PCT Analyzer - upgrade from 5 to unlimited projects Unlimited use of Prosci's project health diagnostic tool - collect and analyze data on Leadership/Sponsorship, Project management and Change management. Requires an initial "up to 5 projects" license for upgrade.	remove	$200.00	$200.00
Change Management Introductory Package Four of the top selling resources to get you and your started on the road to success in managing change - best practices plus three paperback reference guides This package includes the following items: ADKAR: a model for change in business, government and our community Best Practices in Change Management Change Management: the people side of change Employee's Survival Guide to Change	remove	$269.00 $301.85 Save 11%	$269.00
Best Practices in Operations and Management Package This combo features all three sections of the 2007 Best Practices Reports (in PDF form), giving you the most up-to-date look at what is happening in all aspects of call center across the globe. Included: Operations, Management and Business Processes. This package includes the following items: 2007/2010 Best Practices Report - Benchmarks in Call Center Operations 2007 Best Practices Report - How to be a Great Call Center Manager 2007 Best Practices Report - Improving Call Center Business Processes	remove	$999.00 $1,177.00 Save 15%	$999.00
Special 10% discount - Best Practices package Special 10% discount - receive all three of Centerserves best practices benchmarking reports in downloadable PDF format. This package includes the following items: 2007/2010 Best Practices Report - Benchmarks in Call Center Operations 2007 Best Practices Report - How to be a Great Call Center Manager 2007 Best Practices Report - Improving Call Center Business Processes	remove	$900.00 $1,177.00 Save 24%	$900.00
Total Savings			$487.85
	Changed quantities?	Sub-Total	$8,234.80

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ADKAR personal worksheets - 10 pack - $10.00 Purchase ADKAR worksheets to use with employees impacted by change High quality, 4-page folded ADKAR personal worksheets to use with employees during training and coaching sessions (10 pack)

Call Center Measurement Package - $575.00 The combination of these products will help you get the most out of measurement in your call center. Improve your performance and compare your practices and performance against other call centers in your industry and worldwide. Electronic delivery. This package includes the following items: 2007/2010 Best Practices Report - Benchmarks in Call Center Operations Call Center Measurement e-Toolkit

ADKAR personal worksheets - 100 pack - $50.00 Purchase ADKAR worksheets to use with employees impacted by change High quality, 4-page folded ADKAR personal worksheets to use with employees during training and coaching sessions (100 pack)

Call Center Management Package - $1,645.00 Maintaining a quality call center is not easy. These resources will help you to overcome problems and issues that arise to become a more efficient and productive call center. This package is delivered electronically. This package includes the following items: 2007/2010 Best Practices Report - Benchmarks in Call Center Operations 2007 Best Practices Report - How to be a Great Call Center Manager Call Center Measurement e-Toolkit Controlling the Cost of Call Center Operations Motivating Call Center Agents e-Toolkit Quality Monitoring e-Toolkit

Call Center Startup Package - $2,085.00 Whether you are starting a new call center or redesigning an existing call center, this combo gives you all of the resources you need establish your own strategy and processes to maximize performance and productivity. Electronic delivery. This package includes the following items: 2007/2010 Best Practices Report - Benchmarks in Call Center Operations 2007 Best Practices Report - How to be a Great Call Center Manager 2007 Best Practices Report - Improving Call Center Business Processes Call Center Measurement e-Toolkit Call Center Planning and Design e-Toolkit Call Center Training Development e-Toolkit Motivating Call Center Agents e-Toolkit Quality Monitoring e-Toolkit

Optimize Productivity Package - $1,133.00 Enable your agents to succeed in their job. Learn what motivates and inspires them to do their best work, how to give feedback on their individual performance and how to accurately measure your call center's performance to identify areas for improvement. This package includes the following items: 2007 Best Practices Report - Improving Call Center Business Processes Call Center Measurement e-Toolkit Motivating Call Center Agents e-Toolkit Quality Monitoring e-Toolkit

ADKAR business worksheets - 10 pack - $10.00 Purchase ADKAR worksheets to use with employees impacted by change High quality, 4-page folded ADKAR business worksheets to use with employees during training and coaching sessions (10 pack)

Change Management Series - $559.00 Save 29% and receive the Change Management Toolkit and Best Practices report with your Guide for Managers and Supervisors A full series to prepare you to manage the organizational side of change - desktop versions of the Toolkit and Manager's Guide plus the best practices report This package includes the following items: Best Practices in Change Management Change Management Guide for Managers Change Management Toolkit

Complete Call Center Series - $2,490.00 Save 30% off the list price when you purchase the complete call center business performance series! Electronica delivery. This package includes the following items: Quality Monitoring e-Toolkit 2007/2010 Best Practices Report - Benchmarks in Call Center Operations 2007 Best Practices Report - How to be a Great Call Center Manager 2007 Best Practices Report - Improving Call Center Business Processes Call Center Measurement e-Toolkit Call Center Outsourcing e-Toolkit Call Center Planning and Design e-Toolkit Call Center Training Development e-Toolkit Controlling the Cost of Call Center Operations Motivating Call Center Agents e-Toolkit

Change Management Toolkit and Pilot Pro 2010 Package - $599.00 Save 24% and add a hardcopy of the Change Management Toolkit Save 25% - Prosci's change management methodology in both hard-copy and fully electronic version. Includes binder and online access complete with assessments, templates and checklists. This package includes the following items: Change Management Pilot Pro 2010 Change Management Toolkit

Change Management Professional Package - $949.00 Gives you access to all of the resources in hard-copy and electronic version. This package provides resources designed to reach each level of your organization. This package includes the following items: Best Practices in Change Management Change Management Guide for Managers Change Management Pilot Pro 2010 Change Management Toolkit

ADKAR business worksheets - 100 pack - $50.00 Purchase ADKAR worksheets to use with employees impacted by change High quality, 4-page folded ADKAR business worksheets to use with employees during training and coaching sessions (100 pack)

Call Center Evaluation Package - $1,160.00 This electronic toolkit combination will allow you to do a comprehensive assessment of the current state of your call center, including evaluating your performance metrics and your methods of agent motivation and retention. This package includes the following items: 2007/2010 Best Practices Report - Benchmarks in Call Center Operations 2007 Best Practices Report - How to be a Great Call Center Manager Call Center Measurement e-Toolkit Motivating Call Center Agents e-Toolkit

Change Management Toolkit and Best Practices report - $499.00 Save 12% by adding the report with lessons learned and best practices in managing change The two most popular resources - includes the complete methodology and the benchmarking report to fill out your change management library This package includes the following items: Best Practices in Change Management Change Management Toolkit

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