Prosci ®
Learning Centers

Product questions:
1 hour email response or
call 970-203-9332

     Topic Search:

Table of Contents

• Overview of reengineering design
• Introduction
• Project planning
• Team selection
• The learning process
• Reengineering design
• Project planning readiness assessment

• Team selection guidelines
• Team composition
• Team selection criteria
• Team size considerations
• Recommended approach for selecting team members
• Team member time commitments
• Team selection process worksheet
• Reengineering team structure and roles
• Team management model
• Reengineering team roles
• Team selection checklist
• Team kick off activities
• Pre-reading material
• Face-to-face kick-off meetings
• Description of agenda items
• Courses and team building for new teams
• Beginning change management

 Section 2 - Benchmarking and learning from others

• Introduction
• Getting grounded (today’s process and business issues)
• Outline of the learning process
• Team organization during the learning phase
• The voice of the customer
• Introduction
• Setting the stage to talk to customers
• Creating the right conversation with customers
• Sample questions to use with your customers
• Methods to gather customer information
• Customer focus groups
• Customer focus group agenda description
• Telephone interviews
• Customer surveys
• Identifying customers
• Template for presenting customer needs information

• Associate (employee) information gathering
• Introduction
• Employee focus groups
• Sample questions to use with employees
• Interview guide
• Template for presenting results from employee data gathering
• Technology discovery
• Introduction
• Methods for identifying technology areas
• Technology reports template
• Benchmarking guidelines

• Types of benchmarking
• Data-based benchmarking
• Process-based benchmarking
• Sources of information
• Who can you get data from?
• Where can you get additional information?
• Speed - how long will the process take?
• Choosing your benchmarking approach
• Team considerations

• The code-of-conduct
• Legality
• Exchange
• Confidentiality
• Use of information
• Contact
• Preparation
• Completion
• Understanding
• Step-by-step process
• Preliminary tasks
• Refining and planning the project
• Understanding where you are
• Understanding where you can be
• Identifying lessons learned
• Some useful ways to present results
• Comparison matrices
• Radar charts
• Z-charts
• Balanced score cards
• Flow charts
• Applying the lessons learned

• Reengineering design preparation checklist

 Section 3 - Reengineering Design and Idea Generation

• Getting ready for idea generation
• Closing the learning process
• Recognize your team
• Using the data from the learning phase
• Idea generation activities and exercises
• Methods to capture ideas
• Phoenix scenario
• What if …
• Context breaking
• Standing in the future
• Rule breaking
• Technology enablers
• Other methods to generate ideas
• Concept selection
• Affinity floor exercise
• Concept identification
• Concept selection
• Reengineering process design
• Process modeling and design
• Technology design
• Organization modeling and job design
• Closing the design phase
• Reengineering design presentation template
• Organizing the team's work
• Documenting the solution
• Preparing for executive presentations

Call 970-203-9332 or order online

Download catalog
Send this page to a friend
Ask an analyst