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Table of Contents

Section 1 – Overview

• Overview of reengineering design

• Introduction

• Project planning

• Team selection

• The learning process

• Reengineering design

• Project planning readiness assessment checklist

• Team selection guidelines

• Team composition

• Team selection criteria

• Team size considerations

• Recommended approach for selecting team members

• Team member time commitments

• Team selection process worksheet

• Reengineering team structure and roles

• Team management model

• Reengineering team roles

• Team selection checklist

• Team kick off activities

• Pre-reading material

• Face-to-face kick-off meetings

• Description of agenda items

• Courses and team building for new teams

• Beginning change management - general guidelines and references

 Section 2 - Benchmarking and learning from others
 

• Introduction

• Getting grounded (today’s process and business issues)

• Outline of the learning process

• Team organization during the learning phase

• The voice of the customer

• Introduction

• Setting the stage to talk to customers

• Creating the right conversation with customers

• Sample questions to use with your customers

• Methods to gather customer information

• Customer focus groups

• Customer focus group agenda description

• Telephone interviews

• Customer surveys

• Identifying customers

• Template for presenting customer needs information

• Associate (employee) information gathering

• Introduction

• Employee focus groups

• Sample questions to use with employees

• Interview guide

• Template for presenting results from employee data gathering

• Technology discovery

• Introduction

• Methods for identifying technology areas

• Technology reports template

• Benchmarking guidelines

• Types of benchmarking

• Data-based benchmarking

• Process-based benchmarking

• Sources of information

• Who can you get data from?

• Where can you get additional information?

• Speed - how long will the process take?

• Choosing your benchmarking approach

• Team considerations

• The code-of-conduct

• Legality

• Exchange

• Confidentiality

• Use of information

• Contact

• Preparation

• Completion

• Understanding

• Step-by-step process

• Preliminary tasks

• Refining and planning the project

• Understanding where you are

• Understanding where you can be

• Identifying lessons learned

• Some useful ways to present results

• Comparison matrices

• Radar charts

• Z-charts

• Balanced score cards

• Flow charts

• Applying the lessons learned

• Reengineering design preparation checklist

 Section 3 - Reengineering Design and Idea Generation
 

• Getting ready for idea generation

• Closing the learning process

• Recognize your team

• Using the data from the learning phase

• Idea generation activities and exercises

• Methods to capture ideas

• Phoenix scenario

• What if …

• Context breaking

• Standing in the future

• Rule breaking

• Technology enablers

• Other methods to generate ideas

• Concept selection

• Affinity floor exercise

• Concept identification

• Concept selection

• Reengineering process design

• Process modeling and design

• Technology design

• Organization modeling and job design

• Closing the design phase

• Reengineering design presentation template

• Organizing the team's work

• Documenting the solution

• Preparing for executive presentations

Templates are included in MS Word format

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