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Learning Centers

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• preparing and organizing your team for business process design
• conducting research with your customers and employees
• benchmarking with other companies and uncovering new technology
• creating the key concepts and guiding principles for your solution
• designing the new process, organization and technology solution
• organizing and presenting your solution to key business leaders and your organization

• benchmark for best practices
  
• incorporate the "voice of the customer"
  
• move your team into the future and create a vision for world-class performance
  
• design the solution (processes, systems, organizational design)
  
• present the solution to key business leaders and to your organization

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• Project teams involved in business process reengineering.
• Project leaders or consultants who will be facilitating the design process.
• Teams involved in benchmarking and data gathering when developing a business solution.

Guidelines and Templates

Project preparation guidelines
Step-by-step instruction on how to select and organize your project team and fully prepare them for successful business process design, including how to learn from your employees and customers, and how to learn about new technology.

Benchmarking guidelines
The tools and techniques to help you create a benchmarking program and effectively learn from competitors and non-competitors.

Reengineering project guidelines
Generate ideas and design new processes and systems. Gain organizational support and communicate the critical elements of your solution to stakeholders, employees and customers.

Vision and design template
Outlines key areas involved in vision and solution design, including work processes, systems design, organizational models and job design.

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