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The ICT Director will provide strategic, operational, and tactical support and leadership surrounding the selection, implementation, use, maintenance and retirement of ICT systems within our growing organization.   

The successful candidate will lead the process to identify right-sized solutions and approach based on the company’s strategic direction, and will plan and execute our ICT initiatives for on-time completion and enhanced functionality.  Relational skills will be vital in this role to ensure maximum internal and external client success.  

Responsibilities

Responsibilities include but are not limited to:

  • Contribute to and support short- and long-term ICT strategy, systems integration, and project prioritization in partnership with the leadership team
  • Create, implement and maintain internal policies, security procedures, and other appropriate documentation related to the ICT function; develop and maintain project management process to include request, approval, and prioritization procedures to maximize project success
  • Translate business needs into actionable technical plans
  • Maintain cross-functional relationships through providing consistent support, governance, and communication about project status and future plans
  • Ensure systems updates/upgrades are compatible with current and planned systems for optimal performance over time
  • Partner with current internal resources to manage all related office equipment selection, implementation and maintenance
  • Manage projects from conceptualization through implementation and long-term maintenance
  • Establish and build relationships with third-party vendors and partners to oversee daily system monitoring, troubleshooting, archiving, disaster recovery, user assistance, and other support functions
  • Monitor, research, recommend, and implement upgrades and/or emerging technologies with an eye toward leveraging and integrating existing systems to expand capabilities
  • Manage hardware/software/telecom purchasing and inventory programs, vendor SLAs, and licenses as appropriate

Required Skills

Required skills include but are not limited to:

  • Outstanding collaboration and client service skills
  • Demonstrated ability to understand and synthesize business needs and translate them into actionable technical plans
  • Demonstrated ability to work cross-functionally at all organizational levels with a wide variety of skill levels and stakeholder input
  • Demonstrated ability to lead matrixed team members and eventual direct reports
  • Exceptional written and verbal communication skills
  • Strong organizational and analytical skills with the ability to summarize recommendations with supporting data
  • Demonstrated knowledge of solutions to support a multi-office and virtual working environment
  • Knowledge of international data privacy and security laws and regulations helpful
  • Demonstrated experience planning and managing projects of varying duration and scope to achieve desired business outcomes

Essential Experience

Essential experience includes but is not limited to:

  • BS/BA degree or equivalent in ICT or related field; experience may be substituted in lieu of education
  • 5-10 years’ experience in ICT field
  • 2- 5 years’ experience in a leadership role a plus
  • Experience with LAMP Stack, Salesforce or similar CRM, SharePoint, Microsoft Dynamics (NAV), Magento, and HubSpot preferred
  • Experience or education in web development including an understanding of design concepts, coding languages and implementation
  • Experience managing compliance factors including PCI preferred
  • Familiarity with process, systems and other ICT challenges associated with growing from a small business to a medium-sized business

 How to Apply

Please send the following to resume@prosci.com with "ICT Director job opportunity" in the subject line:

  • Resume
  • Cover letter

We will review all applications and contact qualified candidates in the coming weeks.