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Prosci is seeking a full-time Training Program Coordinator to manage open-enrollment training session registration and pre-program requirements. They will also assist participants in the registration process from beginning to end in order to establish a positive and mutually rewarding client experience with all participants that drives long-term client relationships.

Position Objectives

  • To register program participants and manage back-end process steps
  • To ensure the best possible customer experience prior to all sessions
  • To support program participants with pre-program requirements, ensuring success in all sessions
  • To work with team to monitor the availability of open-enrollment session openings and locations

Position Responsibilities

  • Maintain active and proactive communication with participants and potential participants throughout the training registration process in order to engage them in the process and begin building a foundational long term relationship with Prosci
  • Provide accurate and timely information to training participants and potential participants, including all necessary preparation information and answering any questions
  • Communicate and apply cancellation, transfer, lodging and other program policies with consistency and integrity
  • Communicate and update team members on availability of sessions and proposed plans to manage and balance the calendar
  • Maintain accurate tracking of program numbers and waitlists
  • Ensure continued positive client relationship and maintain contact with client start to finish
  • Make decisions in line with the vision, mission, and values of Prosci and in the interest of the long-term relationship with a client

Essential Skills and Experience

  • Basic computer skills
  • Time management and organizational skills
  • Comfortable using Excel
  • Exceptional client relationship skills including strong verbal and written communications
  • Ability to prioritize and balance competing factors

 How to Apply

Please send the following to resume@prosci.com with "training coordinator job opportunity" in the subject line:

  • Resume
  • Cover letter

We will review all applications and contact qualified candidates in the coming weeks.