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Change Management for Human Resources Professionals
A seamless and efficient change management process is the ideal solution for every organization. But it’s not always easy. The good news is that aligning HR with change management processes helps you overcome many common challenges.
5 Tips for Better Change Management Communication (+ Free Resources)
Change is constant. In fact, a Gartner study shows that 75% of businesses predict more change over the next three years. In reality, only 34% of change initiatives are successful and are often disrupted by weak change management communication.
Metrics for Measuring Change Management
Change practitioners are increasingly expected to measure the contribution of their change management activities to achieving success on projects. If you aren’t doing so, you should start. Why? Prosci research shows a strong correlation between...
Empower and Drive Change Management in Higher Education
Research consistently supports the need to align leadership approaches with the unique needs of faculty, staff and students to achieve success. But,according to the National Student Clearinghouse, universities and colleges face challenges on a much...
The Strategic Imperative of Sustainment in Change Management
As an organizational leader, you understand that transformation is a journey; it's not episodic. But the test of success actually lies in the ability to sustain change, so your organization can realize the future state you envision. Simply put,...
Mastering Change Leadership in Enterprise-Level Companies
Change is inevitable, but positive transformation starts with good leadership. Organizations thrive or flounder based on their ability to adapt. And steering professionals through change successfully requires the right resources and competent change...
7 Ways to Improve Change Management in Healthcare
Change leaders in healthcare face significant pressure today with the volume and pace of changes taking place in hospitals, clinics and other healthcare settings. To manage the tension between day-to-day realities and setting up teams for long-term...
What Is Change Management in Healthcare?
It's often said that 70% of organizational change initiatives fall short. Yet, Prosci research shows that effective change management can address many change-related problems in healthcare. This begs the question: What is change management in...
Agile Change Management: Valuable Insights for Project Adaptability
Agile change management is essential when working on complex projects. It follows the Agile Manifesto's value of welcoming change, which is great for projects with many connected parts and changing situations.
AI in Change Management: Early Findings, Challenges and Opportunities
It’s early 2024 and we’re just beginning to understand the role of Artificial Intelligence (AI) in the practice of organizational change management. At Prosci, we’re diving into the research to understand its impacts on our discipline, including the...
Digital Transformation Management: An Insightful Guide
Digital transformation management is a holistic approach integrating advanced digital technology across all business areas, fundamentally reshaping operations and driving enhanced value.
Change Management for Sustainability
Sustainability has transitioned from a "nice-to-have" to a critical business imperative. Senior leaders are increasingly tasked by shareholders and other stakeholders with developing and implementing a sustainability strategy, which requires...
9 Successful Change Management Examples For Inspiration
Welcome to our guide on change management examples, pivotal for steering through today's dynamic business terrain. Immerse yourself in the transformative power of change management, a tool for resilience, growth, innovation, and employee morale...
20 Change Management Questions Employees Ask and How To Answer Them
You need employee buy-in to manage change effectively, but getting them on board can be challenging. They have genuine concerns about changing what they know, how it will impact their day-to-day work, and whether a change is worth adopting.
Why Strategic Alignment is Essential to Enterprise Change Planning
Change is inevitable and critical for forward progress. Strategic alignment is an intricate process that relies on cross-functional collaboration to help you make a successful change.
Create a Hybrid Workplace Strategy for Success | Prosci
Hybrid work isn’t going anywhere. In fact, Q4 of 2022 saw 53% of workers using a hybrid model, up from 18% in Q2 of 2020. Why? People want a better work-life balance—and splitting their time between working at home and the office can help them...
Change Management Trends Outlook: 2024 and Beyond
Key trends in 2024 are reshaping the way organizations manage change. From AI technology and digital transformation to regulatory compliance and talent retention, today's trends will have significant impacts on your organization and people for years...
Checklist for Your Change Management Approach
How do you know if your change management approach will enable you to succeed? We’ve created high-level checklist to guide you through key elements of your change management approach:
Build Sponsor Desire for Change Management by Tapping Into Beliefs
Change practitioners often tell us they struggle with building Desire in sponsors. It’s a common challenge cited in our research. But you can tap into sponsor beliefs to help them build Desire to participate and support a change. Here’s how.
Integrate Organization Development And Change Management
The business world is dynamic—integrating organization development (OD) and change management (CM) is key to navigating change and driving growth.
The Case for Resistance Prevention in Change Management
When implementing change, many organizations commit considerable time, effort and resources to responding to resistance. However, it can be very difficult to mitigate resistance once it becomes a widespread and growing response from members of...
Managing Disruptive Changes in Higher Education
What happens if you install a new LMS that students and faculty refuse to adopt and use? What if employees in finance develop a manual workaround for the new multi-million-dollar ERP system? What if you implement new course scheduling systems and...
What CFOs Need to Know Before Selecting ERP Systems
In the rush of decision-making and daily operations, it can be easy to focus solely on the technical aspects of implementing an Enterprise Resource Planning (ERP) system. Although it is a strategic priority for many CFOs, implementing a cloud-based...
How to Get Support and Funding for Change Management Training
If you’re ready to earn change management certification but need buy-in and financial support from yourorganization, you need to present a convincing case for its value.
5 Tips for Adapting Change Management to Agile CRM Projects
How should you adapt change management for an Agile or other iterative project approach? Your journey may begin with a single important project, like a customer relationship management (CRM) system implementation. Under normal circumstances, it’s...
Does Your Project Need a Change Agent Network?
Are you managing a change project or initiative, and struggling to engage impacted individuals and groups in the change process? If you answered “yes,” your change might benefit from establishing a change agent network.
How to Lead Change Effectively During Uncertainty
Managing change during uncertainty can cause us to feel overwhelmed and powerless. But grounding our thoughts in what we already know about effective change can unlock creativity and the ability to problem-solve in our brains. Grounding our thinking...
How Microsoft Uses the ADKAR Model to Improve Customer Success
Driving adoption is a critical aspect of the Customer Success Organization at Microsoft as we empower customers to achieve their desired business outcomes. When it comes to managing change, customer success teams typically use “lighter-weight”...
How a Prosci License Helps Organizations Succeed at Change
Many industry-leading organizations today are building change competency and solidifying their change management approach with a Prosci license.
How to Weave Change Capabilities Into Your Work
How do organizations improve in change management? How can you get people to engage more with change management? Every organization is unique, with different levels of change management maturity, influence and control. No matter your circumstances,...
Managing Change Should Be a Natural Part of a Leader’s Job, but Is It?
I read an article in the Harvard Business Review, which said that change management is or should be just a natural part of management. But it very often isn't. That means we've got to encourage and help organizations to develop leadership...
Effective Change Management Begins With a Compelling Why
Crafting a compelling why for your change is more important than ever. As a change practitioner, you know that clear and concise messages are essential for helping people through any change. But it takes a clear, concise message with a compelling...
Global Insights About Organizational Change
Leaders everywhere continue to reshape their approaches to meet the changing needs of their organizations. Although the pandemic is officially over, there is still important work to do to help organizations and individuals continually adapt.
Financial Services Leader Drives High Adoption of Workday System
This innovative company is one of the top investment management firms in the U.S. To continue to evolve in its competitive, high-growth industry, it needed a structured, scalable change management solution.
6 Things We Know About Results and Change
What do we know already about results and how change happens? How do we adapt and adjust our knowledge to better serve us in the changing world we live in today?
ADKAR is a Change Management Model, Not a Methodology
Organizations and change practitioners around the world use the Prosci ADKAR Model because of its simplicity and effectiveness for preparing, equipping and supporting people to successfully transition through changes. As a result of ADKAR's...
How AXA Spain Created a Change Management Office to Drive Success
Experiencing several changes in one part of an organization is not easy. Imagine, then, going through several changes concurrently throughout an entire organization. That is what happened to the Spanish unit of AXA, a French multinational...
ERP System Launches Enterprise Change Management at Sunflower Electric
How can you get leaders to support enterprise change management in your organization? For Sunflower Electric, it started with one successful project. What project managers intended to be training and communications for an ERP system implementation...
How to Manage Technology Changes Holistically
Most people think about change management for technology as implementing software and training on how to use it. But it's not just about that. It's about looking at the full business solution, including changes to the processes and tasks that will...
Assessing Your Organizational Change Management Capabilities
Does your organization struggle to demonstrate measurable progress on your efforts to build change management capabilities? Assessing your organization in five observable and measurable areas will reveal your organizational change management...
6 Notable Shifts in the Best Practices in Change Management
The 12th Edition of the Best Practices in Change Management study reveals reliable insights for change professionals. So reliable, some may think of the best practices a bit like an almanac for the change management discipline. However, the study...
Using Plain Language Questions to Enable More Effective Change
Like any discipline, change management has a distinct language. This language enables practitioners to communicate clearly, consistently and effectively about what a change means in terms of working differently, anticipated impacts, desired goals,...
The Correlation Between Change Management and Project Success
Despite the growth of change management as a discipline and an increased understanding of its value, many professionals find it challenging to get support for it in their organizations. Fortunately, Prosci research reveals change management's clear...
It's Time to Reframe Resistance in Change Management
Often as change managers, we think of resistance as a problem. But, instead of viewing resistance to change as a negative response to be overcome or minimized, we need to view it as an opportunity to listen, understand, and bring people along on the...
Best Practices in Change Management
Prosci has researched change management best practices for more than 25 years. For every edition of the Best Practices in Change Management report, we ask our study participants, “What are the greatest contributors to a successful change management...
How to Budget for Change Management
When it comes to money, change management isn’t cheap. You're looking at around 10% of project costs in large programs. And if you're dealing with projects worth over ten million dollars, you're looking at change management expenses in the millions....
How to Implement Change Management on a Global Scale
Is your organization managing more changes that impact stakeholders in other areas of the world? In today’s global marketplace, organizations that can change more effectively increase their opportunities and competitive advantage, which makes a...
Why is Change Management Important for Program Management?
Today, many organizations are embarking on more complex, interdependent and technically challenging change programs than they have undertaken previously. And because project teams are under pressure to roll out multiple urgent changes, they often...
How to Manage Resistance to Desirable Change
Change management comprises many strategies, tools and techniques for managing the people side of change, and resistance management is a critical aspect of the work. That's because resistant behaviors are a natural response to change that all people...
Creating Successful Coaching With the ADKAR Model
The success of any organizational change depends on impacted people and teams adopting new behaviors or responsibilities. But nothing will happen without coaching from people managers.
Why Organizations Need To Make Change Management a Core Competency
When you build organizational change management competency, also known as enterprise change management (ECM), you target the foundation of how the organization operates, as well as how individuals in the organization relate to change. Building the...
How to Grow Responsibly as a Change Practitioner
Now that you’ve earned Prosci Change Management Certification, how do you start managing your first change in your organization? Although you have the foundation and tools to make an impact on projects, do you really want to start with a complex,...
Prosci Expands Global Presence Through Acquisition of Nexum
We’ve been building our global presence in recent years—extending our reach into new markets across North America, South America, Australia and New Zealand. Today, we’re thrilled to announce the acquisition of our European partner Nexum Group SRL...
Culture and Change Management: The Water We Swim In
Culture has a huge impact on our change management projects. Our Best Practices in Change Management research reveals that 88% of participants find cultural awareness to be important or very important to a change management initiative.
5 Key Roles of People Managers in Leading Change
During my change management career, I have trained, coached and collaborated with hundreds of people managers on how to lead change effectively. And I have developed a deep appreciation for how important people managers are to successfully...
Keeping Your Active and Engaged Sponsor on Track During Change
As a change practitioner, your role is like the director of a play who enables performers on the stage to deliver a successful outcome. But when the performer is a busy executive in high demand for high-priority activities, how do you make sure your...
11 Elements of Successful Organizational Change Capability
Over the last few decades, change management has evolved from ad hoc approaches into a sophisticated discipline driven by structure, rigor, process and deliverables. Today, leading organizations are shifting from applying change management on a...
Building an Agile Culture Through Digital Transformation in Africa
Sub-Saharan Africa is home to the world’s youngest population—one that is increasingly well-educated, innovative and entrepreneurial—and they want technology-driven workplaces. As hybrid modes of working became common here and around the world,...
Interactive Report: Research on Impactful Actions for Change Success
The pandemic is reshaping the future of change management. To help practitioners understand how to succeed in the new landscape, Prosci conducted a deep-dive study of the Top Contributors to Change Success in a Post-Pandemic World. Today, as we...
5 Tips For Developing People Managers as Leaders of Change
Becoming a great leader of change involves learning how to prepare and equip others during change. When you enable people managers with the right knowledge, tools and support, they can grow into well-equipped allies who will engage with their teams...
Why You Need an Individual Change Model
When we think of change management, we typically envision the actions we take, such as communicating, building sponsorship, managing resistance, etc. However, one of the keys to successfully managing change is using an individual change model.
Research on Emergent Contributors to Successful Change
During our 2023 research study on the Top Contributors to Change Success in a Post-Pandemic World, we also asked participants to comment on emergent contributors—those new contributors starting to impact our change management work. I find a few of...
Yes, You Can Quantify Change Management's Value
Change practitioners often struggle to measure the contribution of change management to the success of a change in a tangible way. The factors contributing to the struggle include lack of alignment on the definition of success, not establishing...
How To Grow Globally With A Focus On People
Over the past seven years, my company Prosci has grown up from a company headquartered in Colorado with about 50 U.S. employees and a presence in just one market to one with offices in eight countries, about 250 employees and providing services in...
6 Strategies for Reducing Change Saturation
Organizational change continues to grow in volume and pace, and shows no signs of slowing down. Fifty-three percent of respondents in the most recent Prosci Best Practices in Change Management study anticipated the significant increase in change by...
Change Practitioner Journey Model
Prosci’s Change Practitioner Journey Model shows how an individual achieves professional goals in change management. Although every journey is unique, we share a foundation and similar experiences that enable some common paths.
Using the PCT Model to Diagnose, Treat and Monitor Project Health
How do you know when a change is progressing well? Which tools do you use to diagnose problems and identify critical risks? Evaluating project health based on gut feelings, subjective opinion, or even feedback from organizational leaders can lead...
How to Start Managing Change When the Change is Unclear
Being involved early in a change is always a good thing. In fact, Prosci research shows a direct correlation between starting change management early and meeting or exceeding project objectives.
4 Ways to Amplify Your Change Management Impacts in 2023
Change practitioners are typically curious, lifelong learners who look for opportunities to acquire new skills. And the past year has offered many opportunities to fill that need for growth—sometimes because we chose them and sometimes because of...
Start Projects With the PCT Model Like an Experienced Change Leader
How do you define project health? Have you taken time to think about what you need from the organization to deliver successful change?
Why Defining the Scope of Change Management is Critical
How do you establish the scope of change management, and why does it matter?
Does Your Organization Need a Change Management Office?
A change management office (CMO) brings significant value to an organization. Research shows that organizations with CMOs tend to be higher on the change management maturity scale, which correlates with more successful change. And organizations of...
5 Actionable Tactics for Fearless Engagements With Sponsors
Research demonstrates that sponsor engagement is the number one predictor of change management success.
The Power of Gratitude
Many of us learned about gratitude as a social norm early in life when our parents taught us to say “thank you” for gifts or praise. But did you know that practicing gratitude at a deeper, more intentional level can have powerful impacts on our...
Using the ADKAR Model to Build Better Sponsors
Active and visible sponsorship is the single greatest contributor to the success of a change initiative, and we have 20 years of research to back it up.
A Deeper Dive Into the Real Work of Resistance Management
Managing stakeholder resistance can be challenging. But when I see clients treating stakeholder groups like they’re the problem, I realize they’re jumping to the wrong conclusions.
Defining Change Competency
What does an organization look like when it has developed change competency?
Research Shows 10 Ways Change Managers Use the PCT Assessment Today
If you’ve ever wondered how to use the Prosci Change Triangle (PCT) Assessment more effectively, we’ve got some helpful research findings for you. Prosci asked experienced change practitioners to share their go-to applications of this flexible tool,...
Why Some Communications Work and Others Don’t
Many project leaders and project managers appreciate the need for communications during change. But some mistakenly believe that change management equals effective communications.
Communications Checklist for Change Management
Prosci's Communications Checklist is based on over 20 years of benchmarking research and describes proven practices for communicating effectively about change to your organization.
Building a Global Change Ambassador Network at Matthews International
In a global organization like Matthews International, getting organizational changes embedded, improved and vetted effectively across distributed and highly diverse cultures is a challenge, especially while supporting hundreds of individuals...
A Roadmap for Building an Organizational Change Management Capability
With the increasing pace and importance of organizational changes today, the ability to "out-change" your competition is an essential core competency.
5 Ways Change Managers Would Train Their Teams Differently
We asked change practitioners what they would do differently regarding change management training. This is what they told us:
The Change Management Office (CMO)
Leading organizations are working to build enterprise change management capabilities to support their organizational agility and increase overall project success rates.
4 Ways to Build Better Change Outcomes With Research and Data
One of my secret weapons to improve organizational outcomes as a Change Advisor is data.
3 Ways Change Management in Ireland's Public Sector Reflects the World
Change management in Ireland's public sector reflects what is happening in the public sectors of Europe and probably much of the world.
3 Steps to Scaling Change Management
In brief: One size does not fit all. The "right" change management approach for a particular project must be scaled and customized to meet the unique needs of that change.
Change Management at the Project Level
Change management's purpose is clear: to ensure that changes deliver intended results and outcomes by addressing one of the most critical elements of successful change, the people side of change.
Is Your Communications Plan Telling or Communicating?
We can all agree that effective communication is critical to change management efforts. In fact, change practitioners have named it a top contributor to project success in Prosci's Best Practices in Change Management research for more than 20 years.
3 Factors of Change Which Define or Constrain Project ROI
Some change practitioners today receive more requests for change management on projects and initiatives than ever, while others still work diligently to make a compelling case for its need.
How to Get Leaders to Support Change Management
Are you concerned about budget cuts or losing change management roles in your organization? Gaining support for change management requires a mindset shift in your leaders—and you have the power to help them.
7 Real Reasons Why Tech Projects Fail
What is failure? It can mean to be unsuccessful in achieving your goals, to neglect to do something, or to cease to work properly. But failure can be measured relative to goals because goals are mutable.
30 Tips for Better Change Management
Prosci has been publishing industry-leading research and content on change management for more than two decades. Through this research and client feedback, we identified six focus areas where change practitioners need more resources and support....
Harness the Power of Inquiry During Change
Inquiry is powerful when applied properly, and it can help change practitioners at all experience levels improve in their practice.
Is Your Organization Registering a False Positive on Change Resilience?
After numerous conversations with executives and senior change leads, we have learned that many organizations consider their staff to be change resilient due to their successful transition to the work-from-home model as a result of the COVID-19...
5 Tips for Managing Resistance to Change
Managing resistance effectively is critical to success with organizational change. Learn from thousands of change management practitioners by following these five tips, which emerged from Prosci’s Best Practices in Change Management research over...
The Role of the Change Manager
Research shows that permanent change management jobs are becoming common in organizations. Here's an overview of how the change management job market has evolved to meet growing demand.
5 Challenges You Face After Change Management Training
As change management professionals, we constantly remind our colleagues, clients and leaders that change management effectiveness does not begin and end in a classroom. Whether you are considering attending change management certification or...
Change Management Job Description
Over the years, Prosci clients and research participants have shared valuable insights about their roles and responsibilities in change management, along with the qualifications and skills that helped pave the way for their successful careers....
Successful Change Takes More Than Designing a Beautiful Solution
Changes ultimately come to life through the individuals who have to do their jobs differently as a result of a project or initiative. Whether the project involves a process impacting 15 people, a new technology impacting 150, or a transformation...
Boosting Higher Ed Project Success with the Prosci Methodology
Hear from change leaders from three institutions to learn about their change journeys and the benefits of change management for their projects and institutions. We'll cover how they started with change management, key insights, lessons learned, and future opportunities. Learn how they used the Prosci Methodology and worked with the Prosci team to develop lasting organizational change capabilities. Leave with insights and practical tips for enhancing adoption and readiness in your change initiatives.
Unexpected Strategies for Effective Collaboration with Executives
Step into the minds of 300+ executives and gain unexpected insights to enhance your collaborations with executive sponsors. Learn how executives measure success and identify the key differentiators between successful and unsuccessful projects. Uncover the obstacles to project success and the sources they rely on for industry knowledge. Find out what executives want to know from their peers and the support they expect from project teams. Equip yourself with actionable strategies that challenge conventional wisdom and transform your approach to collaborating with executive sponsors.
What is Change Management and Why it Matters
Change is accelerating across industries, yet research shows too many projects fail to achieve desired outcomes due to poor change management. Watch this introductory session to clearly understand what change management is and how it sets organizations up for transformation success. We will debunk common misperceptions, discuss business impacts, and introduce an easy-to-understand framework. Learn how to start applying change management for positive project and organizational results.
Applying ADKAR to AI Adoption Challenges
Are you helping your organization investigate and apply AI technologies? Even if you’re approaching it with a healthy skepticism, AI presents significant change challenges for most organizations. Whether you want to achieve productivity gains or develop new customer solutions, generative AI is a technology—and the ultimate value will result from people adopting and using the solutions. Join Prosci Chief Innovation Officer Tim Creasey for an interactive session where we will co-create an ADKAR Force Field Analysis to better equip your organization’s people for the waves of change to come.
Catalyze Change Success Through Your Everyday Work
Are you striving to build a change-capable organization but feel daunted by the magnitude of the effort? The key to success is not in managing more change—it’s in harnessing your existing work. Watch this webinar for an enlightening conversation led by Head of Product, Susie Taylor, and Principal Change Advisor, Evelyn Williams, as they demonstrate how to transform your daily activities into powerful "capability catalysts." During this event, you will also learn how to shape your organization’s change maturity purposefully while exploring strategies from prominent organizations that have achieved change success.
Level: Intermediate to Advanced
This webinar is for: Change Practitioners, Program Managers, and Leaders driving change at large, complex organizations
Leading Insights: Change Management in Canadian Healthcare
The Canadian healthcare environment continues to grapple with significant technological and cultural shifts—from COVID-19 impacts and staffing shortages to change fatigue and regulatory mandates. To be successful, leaders are developing ways to integrate changes mindfully across teams in a complex multi-centered environment.
Exploring the Research To Increase Your Impact
Have you heard the news? Prosci’s Best Practices in Change Management – 12th Edition report is revolutionizing the way change practitioners apply change management research! Far more than a snapshot of the discipline’s current state, our new interface is a gateway to interactive, personalized insights that will transform your change initiatives and practice. During this exclusive webinar, we will share some of the latest research findings and teach you how to conduct your own “me-search” to explore industry and individual benchmarks, compare data, and generate the insights that matter most to you. Join Scott Anderson and Tim Creasey for this exciting journey through the evolution of change management as we celebrate 25 years of Prosci research.
Reframing Resistance
Join Debbie McCarthy, VP of Advisory Services, and Georgia Corran, Senior Change Advisor, to explore the art of reframing resistance. During this interactive webinar, we present research-based approaches for shifting your perspective of resistance, so you can see it as an opportunity for growth and transformation. Attendees will learn to identify and anticipate different types of resistance, address barriers to adoption, and apply the approaches through a real-world case study.
Level: Intermediate to Advanced
This webinar is for: Change practitioners and project managers with prior experience managing organizational change initiatives impacting large groups
Craft Your Change Management Career
Do you want to move into or move forward in the change management profession? In this interactive webinar, Karen Ball, Prosci’s EVP of Research, Product & Marketing explores eight essential skills for success in the discipline, along with common roles, mindsets and toolkits. She also shares research and data on the change management profession and engages participants to co-create new findings to unlock and accelerate career success. Join in to learn immediately actionable steps for crafting and advancing your aspirations in this growing and rewarding field.
Level: All levels
This webinar is for: Change practitioners at any stage in their career.
The Top Contributors to Change Success in a Post-Pandemic World
The COVID-19 pandemic created ripples across the globe, forcing organizations to navigate complex changes at a heroic pace and scale. How has the practice of change management been impacted as a result? What changed the most for practitioners, and what changed the least? What were the surprises and challenges, and the adaptations change practitioners made to continue delivering successful change? Get the answers to these and other questions during this webinar on the findings from our November 2022 study of 1,421 change professionals worldwide.
Level: Beginner to Advanced
This webinar is for: Change professionals, business leaders, process improvement specialists, and anyone looking for insights into how changes can be managed more effectively.
Define Change Impact to Accelerate Adoption
We typically think about change at the project level—implementing a new ERP system, enabling a company acquisition, or optimizing work processes. But change happens at the individual level. We must clearly define and quantify the impacts of a change on people and groups, so we’re equipped to empathize with and support them effectively. Join Lisa Kempton, Director of Development, to learn how to apply Prosci’s 10 Aspects of Change Impact model to a project, and improve the results and outcomes of your change initiatives.
How To Stand Up A Change Management Office (CMO)
Creating a formal change management office (CMO) may be the key that unlocks change success in your organization. CMOs come in all shapes and sizes. Although there is no definitive guide, asking the right questions helps you understand where a CMO fits in your organization and which structure best suits your unique needs when building change capabilities. Join Tim Creasey in this engaging webinar to learn how to design and build a CMO from the ground up, or improve an existing structure, to achieve your enterprise change management goals.
Level: Intermediate to Advanced
Who should attend: Enterprise change management leaders, change practitioners eager for a unified organizational change management approach, process improvement experts, business leaders responsible for centers of change, and anyone interested in understanding how change management support existing organizational capabilities.
How To Build Organizational Change Capability A Panel Discussion
Are you looking for real-world examples of how organizations build enterprise change management (ECM) capability? In a previous webinar, Tim Creasey presented the framework, tools and conversations needed to develop an ECM capability in your organization. This webinar takes the next step by demonstrating how to apply the concepts immediately to your ECM journey. Webinar host Dan Olson, Sr. Principal of Customer Engagement, moderates a panel of Prosci Change Advisors with more than five decades of combined experience in change management. Discover how these change management experts are helping clients put ECM theory into practice, enabling their growth into change-ready organizations.
Level: Intermediate to Advanced
Who’s this for: Change leaders, HR leaders, project leaders, executives, and anyone tasked with deploying a standardized approach to change management across an organization
How to Maximize the Impact of Your PCT Assessment
For 15 years, thousands of change leaders around the world have used the Prosci Change Triangle (PCT) Model to assess and improve project health. Which tactics and approaches have the greatest impact on change success? Join Scott Anderson, Prosci’s Sr. Principal of Product Development, and Tim Creasey, Prosci's Chief Innovation Officer, to learn how seasoned change practitioners get the most out of the PCT Assessment today—and how you can too. This webinar is based on all-new research findings gathered from nearly 100 change practitioners in 2022.
Level: Intermediate to Advanced
Who should watch: Change practitioners with experience applying the PCT Model
Defining the Value of Change Management
Prosci research consistently shows that applying excellent change management enables organizations to achieve more successful change. Yet, some change practitioners struggle to get the support and investment they need for change management on projects because it’s still considered a “nice to have.” In this interactive webinar, Tim Creasey teaches you how to change the conversation and define change management’s value through different lenses, including return-on-investment. You will come away with a step-by-step approach for quantifying change management's contribution to a project, and learn how to lead a conversation with internal stakeholders about the value change management brings to your organization.
Level: Intermediate to Advanced
Who should attend: Change leaders from organizations that are newer to change management, or organizations where change management is a “nice to have” on projects.
3 Fundamental Skills to Have in Your Personal "Change Toolkit"
Change is happening all around us, and putting three fundamental skills into your personal “change toolkit” will help you thrive through the uncertainty. This webinar introduces you to the mindset shift and toolset required to build the right skills and confidently say, “I can individually thrive in change,” “I can fulfill my role in change,” and “I can initiate and successfully manage change.” Join Karen Ball, Prosci’s EVP of Research, Product & Marketing to explore an interactive and self-reflective discussion leveraging Prosci research insights, as well as the ADKAR Model—a powerful yet simple model for facilitating individual change.
Level: Beginner and Intermediate
Who’s this for: Anyone who is new to managing change, change practitioners with less than 5 years of experience, experienced change practitioners looking for a refresh, and managers and leaders of employees impacted by significant changes.
How To Manage Your Triple Constraint With Change Principles
Project managers face increasing pressure to deliver strong results on time, under budget and fully scoped. Yet, each aspect of this “triple constraint” has unique challenges. In this focused webinar, we'll explore and apply the best practices in organizational change management that have been proven to increase your effectiveness as a project manager. Whether you discover a fresh approach to engaging with your sponsor about scope or a communications approach that gets your project updates opened and read, this session will equip you with easy-to-use tools to add value to your projects immediately.
Level: Beginner to Intermediate
Who’s this for: Project/Program managers, project teams, and anyone responsible for delivering results on a critical initiative.
10 Ideas That Shaped My ECM Journey
Deploying enterprise change management (ECM) can be a complex and lonely undertaking. Fortunately, you have Prosci and a community of like-minded professionals to learn from! Join Prosci Director of Development, Scott Anderson, for a webinar on navigating the ECM journey. He’ll his share his real-world experiences as former Enterprise Change Manager for Western Governors University (WGU), including the concepts that shaped and accelerated his work building enterprise change capability there. Prepare to be inspired by practical ideas you can apply to your own ECM deployment journey.
Level: All levels
Who’s this for: ECM Deployment Leaders, Advanced Change Practitioners, anyone tasked with deploying change management across an organization
How to Build Change Capability With Structure and Intent (60 minutes)
Developing Enterprise Change Management (ECM) capability requires structure and intent. Applying change management on many individual projects or initiatives won’t accomplish your goal—an important mindset shift must occur. Join Tim Creasey, Prosci’s Chief Innovation Officer, for an interactive webinar to learn the framework, tools and conversations needed to develop a true ECM capability in your organization.
Level: Beginner to Intermediate
Who’s this for: Change leaders, HR leaders, project leaders, and anyone tasked with deploying a standardized approach to change management across an organization
Introduction to the Prosci Change Triangle (PCT) Model (30 Minutes)
The PCT Model is a simple yet powerful framework for understanding the four critical aspects of any successful change effort: Success, Leadership/Sponsorship, Project Management and Change Management. Used by thousands of change leaders around the world, the PCT Model informs actions to improve project health throughout the lifecycle of your initiative. To learn more, join us for this 30-minute webinar where we will reveal the why, what, how, who, and when of the PCT Model.
Level: Foundational
Who should watch: Change practitioners, project managers, business leaders, and anyone interested in understanding how to assess and improve project health.
Advanced Applications of ADKAR
In this interactive webinar, we will dive deeper into the powerful Prosci ADKAR Model® and how it can be used to prepare, equip and support individuals through change to achieve organizational results. We will explore advanced applications of ADKAR—as project milestones, to activate key roles, to equip people managers and senior leaders, and as a measurement framework. Get ready to achieve even greater success on your projects and change initiatives by leveraging the ADKAR Model in new ways.
Level: Intermediate or advanced
Who should watch: Change practitioners of all levels and anyone responsible for leading change on a project or initiative within your organization.
Introduction to ADKAR (30 Minutes)
“ADKAR” is an acronym for the five outcomes an individual needs to achieve for a change to be successful: Awareness, Desire, Knowledge, Ability and Reinforcement. Developed nearly two decades ago, the Prosci ADKAR® Model is used by thousands of change leaders around the world to guide individuals through change while addressing roadblocks or barrier points along the way. In this 30-minute webinar, you will learn about the ADKAR Model, why it’s so powerful, and how it can be used to unlock individual change.
Level: Foundational
Who should watch: Change practitioners, project managers, business leaders, and anyone interested in a quick overview of individual change concepts.
Change Management Pairs With _______
“Change management pairs nicely with...” is an open-ended statement with huge potential. It helps us imagine how change management comes alongside innovation, design thinking, project management, leadership and more. This year, Tim Creasey, Chief Innovation Officer, was a guest speaker on numerous podcasts focused on supporting people through change and getting the most out of other disciplines and initiatives. In this webinar, Tim will lead the conversation sharing insights and inspiration from his podcast experiences to close out 2021 and help us welcome 2022 with energy and excitement.
Change Management Takes Change Management
“Change management takes change management” means you are applying change management principles to “doing change management” as the change being introduced. Join Karen Ball, EVP of Development and Marketing, and Susanne Gross, Engagement Leader and Senior Change Advisor, to learn what to do when the change you are trying to manage is getting others to buy in to change management. In this interactive webinar, we will apply Prosci models and have a conversation about removing blockers and creating momentum for “doing change management” with a focus on practical and actionable guidance.
Activating Sponsors
The fact that effective sponsorship is a top contributor to change success is no surprise. Neither is the fact that many change practitioners still struggle to get the caliber of sponsorship they need from senior leaders. In this webinar, Tim Creasey will guide you through specific actions you can take to enlist (with context and language), engage (in a symbiotic relationship), and empower (by building competencies) the leaders you need to step up as great change sponsors.
Managing Resistance to Change
Resistance is a natural response to change and can be destructive. When managed properly, however, resistance can be constructive and improve change outcomes. Karen Ball will lead the discussion on how to anticipate resistance, identify root causes of resistance, and engage the ‘right’ resistance managers to ensure change success. You will work through a case study putting key concepts into action during the webinar and will gain access to a template for application on your projects or change initiatives.
Measuring Impact
Defining success for your change initiative is a critical first step for measuring the contribution of change management to benefits realization. Your primary sponsor should be actively involved in defining success and to obtain their involvement you need to be able to explain the concept of “benefits contribution” to them in a compelling manner. In this interactive webinar, Lisa Kempton and Andrew Horlick will explain the why, what, how and when of defining and measuring success.
Advancing Your Practice Through Digital Resources and Tools
Explore Prosci’s new family of cloud-based digital resources and tools, the Prosci Hub Solution Suite. We are excited to share these innovations and the ways they enable you to leverage Prosci research insights, build new knowledge and skills, gather data for change projects and initiatives, and target “best next steps” for more successful change outcomes. Take a deep dive into Proxima, Knowledge Hub, and Research Hub and learn how they can help you take your change management practice to the next level.
Evolving to Elevate Change Success
In 2021, Prosci made important enhancements to the Prosci Methodology and delivered more advanced collaborative tools to make the methodology more accessible, actionable and effective to enable change practitioners to be more successful. These enhancements are the culmination of a three-year journey in practitioner-centered design. Watch this webinar to hear how we listened and learned from practitioners to adapt and elevate their change success.
The Prosci Methodology
You’ve heard of the ADKAR Model, but did you know there’s much more to the Prosci Methodology? The Prosci Change Triangle (PCT) Model, the Prosci 3-Phase Process, and the ADKAR Model comprise the Prosci Methodology, which is used by more than 80,000 change practitioners around the globe. Whether you’re a seasoned practitioner or just starting your career, you want to watch this webinar!
Stop Talking About What You Do and Start Talking About What You Deliver
If you ever struggle to get buy-in and commitment to change management; if you feel challenged about the value and importance of change management; if you are tired of being the last on the agenda and the first off the agenda – don’t miss this webinar. Learn how to gain credibility and commitment by changing how you talk about change management. By shifting from talking about “what you do” to talking about “what you deliver” – you can earn a permanent seat at the table and show the value of change management within the context of project success.
Project Management and Change Management - An Integrated Approach
The PCT Model depicts the critical nature of the interrelationship between project management and change management. In this interactive webinar, we will dive deeper into the importance of these complementary disciplines that share a common objective – change success. Come with a project in mind to explore four key dimensions of integration: people, process, tools, and results.
Applying the Latest Research and Tools to "Return to the Workplace"
Workplaces are changing, organizations are changing, change is changing. How will we adapt? Tim Creasey leverages what we know about people, change, and results to chart a path forward in our new environment.
The Prosci Change Triangle (PCT) Model: Tracking Project Health
The Prosci Change Triangle (PCT) Model is a model that shows the four critical aspects of any successful change effort and how they are interrelated. In this interactive webinar, learn about the PCT Model and how this simple, but impactful model can be used to gain clarity and alignment on what a change aims to deliver as well as inform actions to improve project health over time.
Prosci Change Management Success Story Showcase
Learn how Prosci clients are applying change management best practices to improve project outcomes and build change capability. In this interactive webinar, we will explore key themes and common challenges in real-world projects and change initiatives. Learn from change leaders around the world by exploring the decisions they made and the actions they took to achieve successful change outcomes.
ADKAR: The Five Building Blocks of Individual Change
Why do some changes fail while others succeed? That is the central question that sparked extensive research over 20 years ago resulting in the Prosci ADKAR Model™. Successful change is rooted in how to facilitate change with one person. In this interactive webinar, we will learn about the foundation and universal application of ADKAR and focus on unlocking individual barriers to change through Awareness, Desire, Knowledge, Ability and Reinforcement. We will discuss ADKAR in the context of ‘who’ has to do their jobs differently and ‘how’ in order to drive better outcomes and sustainable organizational change
Five Tenets of Change Management
How can you position change management as essential for projects and change initiatives? In this webinar we will explore Prosci’s 5 Tenets of Change Management and make a direct connection between the people side of change and successful outcomes. Each of the tenets – a principle or belief held to be true – builds on the others, and together they form the basis for the ‘why’ and ‘what’ of change management in a simple, logical, and compelling way. You will complete a real-time exercise you can use in your next “Why Change Management?” discussion.
2020 Reflections and Connections
In a year with unexpected challenges we also experienced unexpected opportunities to exercise the principles and practices of change management in our day-to-day work. Join Tim Creasey and Karen Ball for a webinar focused on what we learned, what we can leave behind, and what we should take forward into 2021. Your voice will help inform and inspire others as we showcase the importance of leading change today and in the days and years ahead.
A Smorgasbord of Insights from Prosci’s Latest Best Practices Report
Come sample findings from Prosci’s Best Practices in Change Management – 11th Edition releasing this month. We will review a variety of research-based topics and identify bite-sized, actionable insights to target specific challenges. Learn about the research process that has taken place over 20+ years and the data that comprises the largest body of knowledge on Change Management. Come hungry for innovative ideas and sample some new data that will satisfy your appetite to improve change outcomes.
Fueling the Ambition To Change How We Do Change
Organizations already on the journey toward building change capability are in a better position to meet the changing demands of a constantly shifting world. Others are realizing how essential building organizational change capability is to continued recovery, resilience and growth. In this webinar, we discuss foundational mindsets and the actions you can take to fuel the growing ambition to ‘change how we do change’ as we build strategies and plans for the new year.
Fueling the Ambition to Be a Leader of Change
At Prosci, we talk a lot about change practitioners – individuals who are actively involved in the art and discipline of change management. But no matter where we sit in the organization or what our full-time roles is, we can adopt foundational mindsets and behaviors that influence others to be leaders of change. In this webinar, we will introduce critical roles and how they work together to drive successful change. Join us to fuel your ambition to ‘be a leader of change’.
Three Benefits of Being a Prosci Certified Change Management Practitioner
Joanne Rinaldi, Director of Service Delivery Australia and New Zealand, shares the top three benefits to becoming a Prosci Certified Change Practitioner. Discover how you can: Gain the knowledge, skills and tools to drive successful initiatives; Access a comprehensive toolkit and practitioner resources; Join the Prosci Global Change Management Community and access further development opportunities
Change Practitioner Competency Model
This Prosci model unlocks the critical skills for successful change practitioners within eight foundational competencies and five levels of proficiency. Whether you are new to the practice of change management or experienced in change management, this model enables you to evaluate your skills and focus on areas of continuous skill enhancement.
Change Practitioner Journey Model
This Prosci model is oriented to the unique view of an individual practitioner and offers direction and perspective to guide you on your journey to grow and develop over time. Learn about the shared mindset, foundational beliefs, and professional paths of other change practitioners and how they progressed along their path to achieve both personal and professional goals.
Return to the Workplace: Insights from Strategic Change Leaders
Following a big bang move from working together to working apart, organizations around the world are shifting their focus to returning to the workplace. In this webinar, we will explore why the return will be hybrid and discuss the ripples and ramifications. We will share insights from strategic change leaders in several organizations – both large and small – and how they plan to support, equip, and enable their people through the changes ahead.
What We Know About People and Results
During times of uncertainty, it is helpful to ground our thinking on what we know to be true. In part two of this webinar series, we will explore six declarations about results: 1. Prioritize through context; 2. Understand the reason for change; 3. Align the two sides of change; 4. Define Success; 5. Focus on adoption and usage; 6. Realize desired results and outcomes. We will make connections to today’s challenges and explore actions you can take in pursuit of individual and organizational goals.
What We Know About People and Change
During times of uncertainty, it is helpful to ground our thinking on what we know to be true. In this webinar, we explore six declarations about people and change: 1. Change is challenging; 2. Change is a process; 3. Change is individual; 4. People do resist change; 5. People do need to understand why; 6. People do need change leadership. We will make connections to today’s challenges and explore actions you can take in pursuit of individual and organizational goals.
Create Captivating Virtual Engagements
In this webinar, we will focus on creating captivating virtual engagements that improve our ability to work with and through others. We will share lessons learned from Prosci’s transition to a virtual instructor-led classroom and the value of developing a language for virtual engagement. Virtual engagement skills will economize your efforts for both small and large group interaction.
Connect and Activate Your Change Roles
Change management requires people in key roles to engage with a change and coordinate their efforts in defined ways. From the highest levels of leadership to front-line employees, each role has a significant impact on success. Join Karen McGee, Prosci Master Instructor and seasoned change practitioner, to learn how to identify and recruit the right individuals in your organization and then activate their roles effectively using the Prosci ADKAR Model.
Craft a Compelling 'Why' to Inspire Action
The importance of effective communication is heightened when change velocity increases or future states are unknown. In this webinar we will focus on the skill of crafting a compelling ‘why’ that inspires action. We will review what Prosci research tells us about communication best practices, share lessons learned with each other, and put our learning into practice during the webinar.
Insights from Aiming ADKAR at Today's Change Challenges
During the “Aiming ADKAR at Today’s Change Challenges” webinar, we had more than 2,500 change leaders from around the world responding in real-time to three different immediate and real change challenges using the ADKAR Model as the frame for developing solutions. The information provided was so rich and valuable that we felt the best way to equip the change management community with the information is through a special webinar.
Watch the Original Webinar Here | Download Quick-Start Guides
Aiming ADKAR at Today's Change Challenges
Our communities are rapidly adapting to change and coping with continually shifting priorities. Let’s take an hour to come together as change practitioners and address some of the most pressing challenges we are facing through the lens of the ADKAR Model.
Join Tim Creasey, Prosci’s Chief Innovation Officer, for an interactive webinar to learn how to use ADKAR as a tool to enable agility, promote resiliency and manage the fluid environment in which we are working.
Change Enabling Systems and Multilingual Change Leaders
A change-enabling system is a platform of disciplines that coordinates with change management to help organizations execute their unique changes successfully. Given the many options available, today’s business leaders need a “multilingual” understanding of disciplines, so they can build collaborative platforms that truly activate their unique change-enabling systems. Join Tim Creasey as he presents his cutting-edge research on change-enabling systems and multilingual change leadership.
Six Lessons Learned From Innovators in Change Maturity
During this webinar, Tim Creasey will share case studies from 10 different organizations and discuss how they’re weaving change management into the fabric of their businesses. Although each organization applied change management to fit their unique situation, six common themes emerged.
An Executive's Perspective on Building Change Capability
What does it mean to build and deploy enterprise change capability as an executive? Learn from Bryan Fontaine, Executive Vice President, Global Operations and Corporate Development Engineering for Bose Corporation, and Scott McAllister, CEO of Prosci. During this Q&A webinar, Bryan and Scott will discuss what it takes to make a strategic investment in change management and how to lead your workforce through transformations while minimizing negative impacts. We’re saving time for you too. Come prepared with those important questions you have always wanted an executive to answer.
Create a Shared Understanding of Organizational Maturity
Enterprise change management (ECM) capability enables agility, mitigates saturation, provides competitive advantage and facilitates strategic progress. This interactive webinar shows you the tools, tactics and approaches necessary to increase organizational change maturity. Attendees learn how to audit their organization’s current change maturity level and then use the audit as a baseline to guide efforts and track progress.
Organizational Agility: A Strategic Imperative
With an ever-increasing velocity of change and greater demand to achieve expected results, organizations that develop agility as a core competency set themselves apart from competitors and succeed at adapting to continually shifting market demands. In this webinar we explore why change agility is critical, how you can identify your strengths and weaknesses, and ways to improve.
Elevate Your Influence by Speaking the Language of Value
No matter where you are in your personal change management journey, you can have a direct and lasting impact on the success of change initiatives in your organization by learning to speak the language of ‘value’. Value comes from solving problems – real problems – and understanding what matters to people in various roles throughout your organization.
It Starts with a Change Practitioner
Change practitioners have the knowledge and skills to help people embrace change by supporting them through the change process. For many change practitioners, this is a full-time role. For others, change management capabilities are applied in the context of related disciplines. In this webinar, we will explore the change practitioner role, variations in how it comes to life within organizations, and practical paths to grow and succeed in this role.
Impact of Cultural Context on Change Management
Ninety percent (90%) of Prosci research participants rate cultural awareness and the impact on change management as important or very important. How does cultural awareness influence change management? What impact do the perceptions of change management have across global regional cultures? And, how do the cultural norms in your organization impact the effective application of change management practices? Join Karen Ball, Prosci’s Director of Development, to explore unique challenges and adaptations based on the cultural context for change. We will examine cultural awareness, regional cultural considerations, and the impact of six cultural dimensions on change management as a basis for comparison and developing actionable insights.
At the Intersection of Agile and Change Management
Agile uses iterative development cycles to improve change outcomes. Change management drives employee adoption and usage of solutions to improve change outcomes. The challenge is figuring out how to effectively integrate these two complimentary, emergent and crucial disciplines. Prosci tackled the issue the way we know how – with research.
Naming and Taming Resistance: Best Practices for Managing Resistance to Change
Resistance is a natural response to change and can be destructive; but resistance can also be constructive and improve change outcomes. In this interactive webinar, Karen Ball, Director of Development and Robert Stise, Research Analyst will present actionable insights from a new topical study on planning for and managing resistance to change.
Making Change Stick: Best Practices for Reinforcing and Sustaining Change Outcomes
Making change stick is vital to realize the desired benefits of project or initiative. In this interactive webinar, we will explore actionable insights derived from new research with input from over 650 change practitioners, sponsors and project leaders on reinforcing and sustaining change outcomes. Learn about the top 3 contributors to success in sustainment efforts and metrics used to evaluate the effectiveness of sustainment.
Change Saturation and Change Collision: A Survival Guide
How do you survive as a change practitioner when it feels like no more change can be absorbed and change projects are running up against each other. Learn how to react, survive, and thrive in an environment of continuous and overlapping change.
Integrating Agile and Change Management
In this webinar we will provide insights and examples around integrating the Prosci methodology into your Agile process. We will also explore findings from the research including: common obstacles, sponsorship challenges, resistance management, and what to do differently.
Measuring Change and Driving Results with the Prosci Change Scorecard
Learn how to use the Prosci Change Scorecard to measure success at the organizational performance (results and outcomes), individual performance (adoption and usage), and change management performance levels over the lifecycle of your project.
Change Management for Human Resources Professionals
A seamless and efficient change management process is the ideal solution for every organization. But it’s not always easy. The good news is that aligning HR with change management processes helps you overcome many common challenges.
5 Tips for Better Change Management Communication (+ Free Resources)
Change is constant. In fact, a Gartner study shows that 75% of businesses predict more change over the next three years. In reality, only 34% of change initiatives are successful and are often disrupted by weak change management communication.
Metrics for Measuring Change Management
Change practitioners are increasingly expected to measure the contribution of their change management activities to achieving success on projects. If you aren’t doing so, you should start. Why? Prosci research shows a strong correlation between...
Empower and Drive Change Management in Higher Education
Research consistently supports the need to align leadership approaches with the unique needs of faculty, staff and students to achieve success. But,according to the National Student Clearinghouse, universities and colleges face challenges on a much...
The Strategic Imperative of Sustainment in Change Management
As an organizational leader, you understand that transformation is a journey; it's not episodic. But the test of success actually lies in the ability to sustain change, so your organization can realize the future state you envision. Simply put,...
Mastering Change Leadership in Enterprise-Level Companies
Change is inevitable, but positive transformation starts with good leadership. Organizations thrive or flounder based on their ability to adapt. And steering professionals through change successfully requires the right resources and competent change...
7 Ways to Improve Change Management in Healthcare
Change leaders in healthcare face significant pressure today with the volume and pace of changes taking place in hospitals, clinics and other healthcare settings. To manage the tension between day-to-day realities and setting up teams for long-term...
What Is Change Management in Healthcare?
It's often said that 70% of organizational change initiatives fall short. Yet, Prosci research shows that effective change management can address many change-related problems in healthcare. This begs the question: What is change management in...
Agile Change Management: Valuable Insights for Project Adaptability
Agile change management is essential when working on complex projects. It follows the Agile Manifesto's value of welcoming change, which is great for projects with many connected parts and changing situations.
AI in Change Management: Early Findings, Challenges and Opportunities
It’s early 2024 and we’re just beginning to understand the role of Artificial Intelligence (AI) in the practice of organizational change management. At Prosci, we’re diving into the research to understand its impacts on our discipline, including the...
Digital Transformation Management: An Insightful Guide
Digital transformation management is a holistic approach integrating advanced digital technology across all business areas, fundamentally reshaping operations and driving enhanced value.
Change Management for Sustainability
Sustainability has transitioned from a "nice-to-have" to a critical business imperative. Senior leaders are increasingly tasked by shareholders and other stakeholders with developing and implementing a sustainability strategy, which requires...
9 Successful Change Management Examples For Inspiration
Welcome to our guide on change management examples, pivotal for steering through today's dynamic business terrain. Immerse yourself in the transformative power of change management, a tool for resilience, growth, innovation, and employee morale...
20 Change Management Questions Employees Ask and How To Answer Them
You need employee buy-in to manage change effectively, but getting them on board can be challenging. They have genuine concerns about changing what they know, how it will impact their day-to-day work, and whether a change is worth adopting.
Why Strategic Alignment is Essential to Enterprise Change Planning
Change is inevitable and critical for forward progress. Strategic alignment is an intricate process that relies on cross-functional collaboration to help you make a successful change.
Create a Hybrid Workplace Strategy for Success | Prosci
Hybrid work isn’t going anywhere. In fact, Q4 of 2022 saw 53% of workers using a hybrid model, up from 18% in Q2 of 2020. Why? People want a better work-life balance—and splitting their time between working at home and the office can help them...
Change Management Trends Outlook: 2024 and Beyond
Key trends in 2024 are reshaping the way organizations manage change. From AI technology and digital transformation to regulatory compliance and talent retention, today's trends will have significant impacts on your organization and people for years...
Checklist for Your Change Management Approach
How do you know if your change management approach will enable you to succeed? We’ve created high-level checklist to guide you through key elements of your change management approach:
Build Sponsor Desire for Change Management by Tapping Into Beliefs
Change practitioners often tell us they struggle with building Desire in sponsors. It’s a common challenge cited in our research. But you can tap into sponsor beliefs to help them build Desire to participate and support a change. Here’s how.
Integrate Organization Development And Change Management
The business world is dynamic—integrating organization development (OD) and change management (CM) is key to navigating change and driving growth.
The Case for Resistance Prevention in Change Management
When implementing change, many organizations commit considerable time, effort and resources to responding to resistance. However, it can be very difficult to mitigate resistance once it becomes a widespread and growing response from members of...
Managing Disruptive Changes in Higher Education
What happens if you install a new LMS that students and faculty refuse to adopt and use? What if employees in finance develop a manual workaround for the new multi-million-dollar ERP system? What if you implement new course scheduling systems and...
What CFOs Need to Know Before Selecting ERP Systems
In the rush of decision-making and daily operations, it can be easy to focus solely on the technical aspects of implementing an Enterprise Resource Planning (ERP) system. Although it is a strategic priority for many CFOs, implementing a cloud-based...
How to Get Support and Funding for Change Management Training
If you’re ready to earn change management certification but need buy-in and financial support from yourorganization, you need to present a convincing case for its value.
5 Tips for Adapting Change Management to Agile CRM Projects
How should you adapt change management for an Agile or other iterative project approach? Your journey may begin with a single important project, like a customer relationship management (CRM) system implementation. Under normal circumstances, it’s...
Does Your Project Need a Change Agent Network?
Are you managing a change project or initiative, and struggling to engage impacted individuals and groups in the change process? If you answered “yes,” your change might benefit from establishing a change agent network.
How to Lead Change Effectively During Uncertainty
Managing change during uncertainty can cause us to feel overwhelmed and powerless. But grounding our thoughts in what we already know about effective change can unlock creativity and the ability to problem-solve in our brains. Grounding our thinking...
How Microsoft Uses the ADKAR Model to Improve Customer Success
Driving adoption is a critical aspect of the Customer Success Organization at Microsoft as we empower customers to achieve their desired business outcomes. When it comes to managing change, customer success teams typically use “lighter-weight”...
How a Prosci License Helps Organizations Succeed at Change
Many industry-leading organizations today are building change competency and solidifying their change management approach with a Prosci license.
How to Weave Change Capabilities Into Your Work
How do organizations improve in change management? How can you get people to engage more with change management? Every organization is unique, with different levels of change management maturity, influence and control. No matter your circumstances,...
Managing Change Should Be a Natural Part of a Leader’s Job, but Is It?
I read an article in the Harvard Business Review, which said that change management is or should be just a natural part of management. But it very often isn't. That means we've got to encourage and help organizations to develop leadership...
Effective Change Management Begins With a Compelling Why
Crafting a compelling why for your change is more important than ever. As a change practitioner, you know that clear and concise messages are essential for helping people through any change. But it takes a clear, concise message with a compelling...
Global Insights About Organizational Change
Leaders everywhere continue to reshape their approaches to meet the changing needs of their organizations. Although the pandemic is officially over, there is still important work to do to help organizations and individuals continually adapt.
Financial Services Leader Drives High Adoption of Workday System
This innovative company is one of the top investment management firms in the U.S. To continue to evolve in its competitive, high-growth industry, it needed a structured, scalable change management solution.
6 Things We Know About Results and Change
What do we know already about results and how change happens? How do we adapt and adjust our knowledge to better serve us in the changing world we live in today?
ADKAR is a Change Management Model, Not a Methodology
Organizations and change practitioners around the world use the Prosci ADKAR Model because of its simplicity and effectiveness for preparing, equipping and supporting people to successfully transition through changes. As a result of ADKAR's...
How AXA Spain Created a Change Management Office to Drive Success
Experiencing several changes in one part of an organization is not easy. Imagine, then, going through several changes concurrently throughout an entire organization. That is what happened to the Spanish unit of AXA, a French multinational...
ERP System Launches Enterprise Change Management at Sunflower Electric
How can you get leaders to support enterprise change management in your organization? For Sunflower Electric, it started with one successful project. What project managers intended to be training and communications for an ERP system implementation...
How to Manage Technology Changes Holistically
Most people think about change management for technology as implementing software and training on how to use it. But it's not just about that. It's about looking at the full business solution, including changes to the processes and tasks that will...
Assessing Your Organizational Change Management Capabilities
Does your organization struggle to demonstrate measurable progress on your efforts to build change management capabilities? Assessing your organization in five observable and measurable areas will reveal your organizational change management...
6 Notable Shifts in the Best Practices in Change Management
The 12th Edition of the Best Practices in Change Management study reveals reliable insights for change professionals. So reliable, some may think of the best practices a bit like an almanac for the change management discipline. However, the study...
Using Plain Language Questions to Enable More Effective Change
Like any discipline, change management has a distinct language. This language enables practitioners to communicate clearly, consistently and effectively about what a change means in terms of working differently, anticipated impacts, desired goals,...
The Correlation Between Change Management and Project Success
Despite the growth of change management as a discipline and an increased understanding of its value, many professionals find it challenging to get support for it in their organizations. Fortunately, Prosci research reveals change management's clear...
It's Time to Reframe Resistance in Change Management
Often as change managers, we think of resistance as a problem. But, instead of viewing resistance to change as a negative response to be overcome or minimized, we need to view it as an opportunity to listen, understand, and bring people along on the...
Best Practices in Change Management
Prosci has researched change management best practices for more than 25 years. For every edition of the Best Practices in Change Management report, we ask our study participants, “What are the greatest contributors to a successful change management...
How to Budget for Change Management
When it comes to money, change management isn’t cheap. You're looking at around 10% of project costs in large programs. And if you're dealing with projects worth over ten million dollars, you're looking at change management expenses in the millions....
How to Implement Change Management on a Global Scale
Is your organization managing more changes that impact stakeholders in other areas of the world? In today’s global marketplace, organizations that can change more effectively increase their opportunities and competitive advantage, which makes a...
Why is Change Management Important for Program Management?
Today, many organizations are embarking on more complex, interdependent and technically challenging change programs than they have undertaken previously. And because project teams are under pressure to roll out multiple urgent changes, they often...
How to Manage Resistance to Desirable Change
Change management comprises many strategies, tools and techniques for managing the people side of change, and resistance management is a critical aspect of the work. That's because resistant behaviors are a natural response to change that all people...
Creating Successful Coaching With the ADKAR Model
The success of any organizational change depends on impacted people and teams adopting new behaviors or responsibilities. But nothing will happen without coaching from people managers.
Why Organizations Need To Make Change Management a Core Competency
When you build organizational change management competency, also known as enterprise change management (ECM), you target the foundation of how the organization operates, as well as how individuals in the organization relate to change. Building the...
How to Grow Responsibly as a Change Practitioner
Now that you’ve earned Prosci Change Management Certification, how do you start managing your first change in your organization? Although you have the foundation and tools to make an impact on projects, do you really want to start with a complex,...
Prosci Expands Global Presence Through Acquisition of Nexum
We’ve been building our global presence in recent years—extending our reach into new markets across North America, South America, Australia and New Zealand. Today, we’re thrilled to announce the acquisition of our European partner Nexum Group SRL...
Culture and Change Management: The Water We Swim In
Culture has a huge impact on our change management projects. Our Best Practices in Change Management research reveals that 88% of participants find cultural awareness to be important or very important to a change management initiative.
5 Key Roles of People Managers in Leading Change
During my change management career, I have trained, coached and collaborated with hundreds of people managers on how to lead change effectively. And I have developed a deep appreciation for how important people managers are to successfully...
Keeping Your Active and Engaged Sponsor on Track During Change
As a change practitioner, your role is like the director of a play who enables performers on the stage to deliver a successful outcome. But when the performer is a busy executive in high demand for high-priority activities, how do you make sure your...
11 Elements of Successful Organizational Change Capability
Over the last few decades, change management has evolved from ad hoc approaches into a sophisticated discipline driven by structure, rigor, process and deliverables. Today, leading organizations are shifting from applying change management on a...
Building an Agile Culture Through Digital Transformation in Africa
Sub-Saharan Africa is home to the world’s youngest population—one that is increasingly well-educated, innovative and entrepreneurial—and they want technology-driven workplaces. As hybrid modes of working became common here and around the world,...
Interactive Report: Research on Impactful Actions for Change Success
The pandemic is reshaping the future of change management. To help practitioners understand how to succeed in the new landscape, Prosci conducted a deep-dive study of the Top Contributors to Change Success in a Post-Pandemic World. Today, as we...
5 Tips For Developing People Managers as Leaders of Change
Becoming a great leader of change involves learning how to prepare and equip others during change. When you enable people managers with the right knowledge, tools and support, they can grow into well-equipped allies who will engage with their teams...
Why You Need an Individual Change Model
When we think of change management, we typically envision the actions we take, such as communicating, building sponsorship, managing resistance, etc. However, one of the keys to successfully managing change is using an individual change model.
Research on Emergent Contributors to Successful Change
During our 2023 research study on the Top Contributors to Change Success in a Post-Pandemic World, we also asked participants to comment on emergent contributors—those new contributors starting to impact our change management work. I find a few of...
Yes, You Can Quantify Change Management's Value
Change practitioners often struggle to measure the contribution of change management to the success of a change in a tangible way. The factors contributing to the struggle include lack of alignment on the definition of success, not establishing...
How To Grow Globally With A Focus On People
Over the past seven years, my company Prosci has grown up from a company headquartered in Colorado with about 50 U.S. employees and a presence in just one market to one with offices in eight countries, about 250 employees and providing services in...
6 Strategies for Reducing Change Saturation
Organizational change continues to grow in volume and pace, and shows no signs of slowing down. Fifty-three percent of respondents in the most recent Prosci Best Practices in Change Management study anticipated the significant increase in change by...
Change Practitioner Journey Model
Prosci’s Change Practitioner Journey Model shows how an individual achieves professional goals in change management. Although every journey is unique, we share a foundation and similar experiences that enable some common paths.
Using the PCT Model to Diagnose, Treat and Monitor Project Health
How do you know when a change is progressing well? Which tools do you use to diagnose problems and identify critical risks? Evaluating project health based on gut feelings, subjective opinion, or even feedback from organizational leaders can lead...
How to Start Managing Change When the Change is Unclear
Being involved early in a change is always a good thing. In fact, Prosci research shows a direct correlation between starting change management early and meeting or exceeding project objectives.
4 Ways to Amplify Your Change Management Impacts in 2023
Change practitioners are typically curious, lifelong learners who look for opportunities to acquire new skills. And the past year has offered many opportunities to fill that need for growth—sometimes because we chose them and sometimes because of...
Start Projects With the PCT Model Like an Experienced Change Leader
How do you define project health? Have you taken time to think about what you need from the organization to deliver successful change?
Why Defining the Scope of Change Management is Critical
How do you establish the scope of change management, and why does it matter?
Does Your Organization Need a Change Management Office?
A change management office (CMO) brings significant value to an organization. Research shows that organizations with CMOs tend to be higher on the change management maturity scale, which correlates with more successful change. And organizations of...
5 Actionable Tactics for Fearless Engagements With Sponsors
Research demonstrates that sponsor engagement is the number one predictor of change management success.
The Power of Gratitude
Many of us learned about gratitude as a social norm early in life when our parents taught us to say “thank you” for gifts or praise. But did you know that practicing gratitude at a deeper, more intentional level can have powerful impacts on our...
Using the ADKAR Model to Build Better Sponsors
Active and visible sponsorship is the single greatest contributor to the success of a change initiative, and we have 20 years of research to back it up.
A Deeper Dive Into the Real Work of Resistance Management
Managing stakeholder resistance can be challenging. But when I see clients treating stakeholder groups like they’re the problem, I realize they’re jumping to the wrong conclusions.
Defining Change Competency
What does an organization look like when it has developed change competency?
Research Shows 10 Ways Change Managers Use the PCT Assessment Today
If you’ve ever wondered how to use the Prosci Change Triangle (PCT) Assessment more effectively, we’ve got some helpful research findings for you. Prosci asked experienced change practitioners to share their go-to applications of this flexible tool,...
Why Some Communications Work and Others Don’t
Many project leaders and project managers appreciate the need for communications during change. But some mistakenly believe that change management equals effective communications.
Communications Checklist for Change Management
Prosci's Communications Checklist is based on over 20 years of benchmarking research and describes proven practices for communicating effectively about change to your organization.
Building a Global Change Ambassador Network at Matthews International
In a global organization like Matthews International, getting organizational changes embedded, improved and vetted effectively across distributed and highly diverse cultures is a challenge, especially while supporting hundreds of individuals...
A Roadmap for Building an Organizational Change Management Capability
With the increasing pace and importance of organizational changes today, the ability to "out-change" your competition is an essential core competency.
5 Ways Change Managers Would Train Their Teams Differently
We asked change practitioners what they would do differently regarding change management training. This is what they told us:
The Change Management Office (CMO)
Leading organizations are working to build enterprise change management capabilities to support their organizational agility and increase overall project success rates.
4 Ways to Build Better Change Outcomes With Research and Data
One of my secret weapons to improve organizational outcomes as a Change Advisor is data.
3 Ways Change Management in Ireland's Public Sector Reflects the World
Change management in Ireland's public sector reflects what is happening in the public sectors of Europe and probably much of the world.
3 Steps to Scaling Change Management
In brief: One size does not fit all. The "right" change management approach for a particular project must be scaled and customized to meet the unique needs of that change.
Change Management at the Project Level
Change management's purpose is clear: to ensure that changes deliver intended results and outcomes by addressing one of the most critical elements of successful change, the people side of change.
Is Your Communications Plan Telling or Communicating?
We can all agree that effective communication is critical to change management efforts. In fact, change practitioners have named it a top contributor to project success in Prosci's Best Practices in Change Management research for more than 20 years.
3 Factors of Change Which Define or Constrain Project ROI
Some change practitioners today receive more requests for change management on projects and initiatives than ever, while others still work diligently to make a compelling case for its need.
How to Get Leaders to Support Change Management
Are you concerned about budget cuts or losing change management roles in your organization? Gaining support for change management requires a mindset shift in your leaders—and you have the power to help them.
7 Real Reasons Why Tech Projects Fail
What is failure? It can mean to be unsuccessful in achieving your goals, to neglect to do something, or to cease to work properly. But failure can be measured relative to goals because goals are mutable.
30 Tips for Better Change Management
Prosci has been publishing industry-leading research and content on change management for more than two decades. Through this research and client feedback, we identified six focus areas where change practitioners need more resources and support....
Harness the Power of Inquiry During Change
Inquiry is powerful when applied properly, and it can help change practitioners at all experience levels improve in their practice.
Is Your Organization Registering a False Positive on Change Resilience?
After numerous conversations with executives and senior change leads, we have learned that many organizations consider their staff to be change resilient due to their successful transition to the work-from-home model as a result of the COVID-19...
5 Tips for Managing Resistance to Change
Managing resistance effectively is critical to success with organizational change. Learn from thousands of change management practitioners by following these five tips, which emerged from Prosci’s Best Practices in Change Management research over...
The Role of the Change Manager
Research shows that permanent change management jobs are becoming common in organizations. Here's an overview of how the change management job market has evolved to meet growing demand.
5 Challenges You Face After Change Management Training
As change management professionals, we constantly remind our colleagues, clients and leaders that change management effectiveness does not begin and end in a classroom. Whether you are considering attending change management certification or...
Change Management Job Description
Over the years, Prosci clients and research participants have shared valuable insights about their roles and responsibilities in change management, along with the qualifications and skills that helped pave the way for their successful careers....
Successful Change Takes More Than Designing a Beautiful Solution
Changes ultimately come to life through the individuals who have to do their jobs differently as a result of a project or initiative. Whether the project involves a process impacting 15 people, a new technology impacting 150, or a transformation...
Credit Union Creates a Culture of Change and Change Learning
Preparing for Seamless Integration and Consistency The merged organization adopted one of the former companies’ names, Prospera, and created new shared values as part of their efforts to unite employees and stakeholders under one brand.
Financial Services Leader Launches New Workday System, Prepares for Accelerated Change
For decades, this financial services leader has helped customers invest in their futures. Earning high praise for its heritage of innovation, the company provides financial services mainly in investor and advisory services. With branches across the...
Latin American Financial Firm Embraces Digital and Cultural Transformation
SURA Asset Management is a Latin American subsidiary of Grupo SURA, a financial services leader with more than 70 years of industry experience. With operations in Mexico, Peru, Chile, Colombia, Uruguay and El Salvador, SURA specializes in pensions,...
FAA Builds Change Capability to Tackle Complex Change
The Flight Standards Service of the United States Federal Aviation Administration (FAA) promotes safe air transportation by setting regulations and standards for certification and oversight of airmen, air operators, air agencies, and designees. The...
Multinational Food Corporation Exceeds Expectations With SAP Implementation
A US-based multinational food corporation recognized the need to update its systems infrastructure and decision-making capabilities to accommodate an ambitious growth plan. This included a new SAP implementation. Challenge
Microsoft Increases Customer Adoption Rates With Prosci
The move to subscription-based licensing models for Microsoft’s core technology solutions, plus a move to cloud services, made change management an essential competency to drive and sustain revenue. The Adoption and Change Management consulting...
Energy and Utility Company Builds Change-Ready Organization With Prosci
AVANGRID, Inc. is a diversified energy and utility company with 7,000 employees, $31 billion in assets and operations in 23 states. Formed from the 2015 merger of Iberdrola USA and UIL Holdings Corporation, AVANGRID remains an affiliate of the...
Multinational Logistics Company Enables Growth Through Change Capability
Crowley Maritime Corporation is a U.S.-owned-and-operated marine solutions, transportation and logistics company providing services in domestic and international markets. Crowley is a complex organization made up of six business units with...
Change Management Instructor at Florida Hospital
Mike Prazniak is a change practitioner and instructor working in the Revenue Cycle Program Management Office (PMO) at Florida Hospital. In 2015 Mike realized a personal and professional goal of becoming a Prosci-Certified Advanced Instructor (PCAI).
Interview with a Training Facilitator at Airbus
Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than...
Transportation Organization Drives Sustainable Improvements With Prosci
By 2050, the state of Colorado expects a 92% increase in population. The Department of Transportation is required to meet the demands of this rapid growth without a significant budget increase.
Global Manufacturing Company Equips Managers and PMO With Change Competencies
Oshkosh Corporation is a global manufacturing company that designs and builds the world’s toughest specialty trucks, truck bodies, and access equipment. A Fortune 500 Company with manufacturing operations on four continents, its products are...
SYKES Embraces Change Management to Ensure Success of Vital, Large-Scale Initiatives
Sykes Enterprises Incorporated (SYKES) is a digital marketing and customer service globaloutsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy...
IT Distributor Increases ROI with Change Capability
Avnet Inc. is a global distributor of electronic components, enterprise IT and embedded technology with 19,000+ employees doing business in more than 120 countries.
Global Bank Establishes Change Management as Core Capability
An international bank with over 80,000 employees and 16 million clients worldwide recognized an increased need for organizational change management capability. The volume and pace of large-scale change drove the need for the bank to be more...
University Builds Change Capability to Help Execute New Strategic Plan
In early 2014, the University of California, San Diego’s new Chancellor initiated a Strategic Plan that would result in significant changes in every part of the campus, including new processes, new systems, and more collaboration across disciplines....
European Facility Management Group Successfully Launches New Division
Coor Service Management delivers services in both hard and soft facility management to customers in Sweden and throughout Northern and Eastern Europe. At the time, Coor established a new division Coor Property. They found property management as an...
Global Manufacturing Organization Embeds Change Management and Shifts Company Culture
Leadership in HR at a global manufacturing company recognized that to achieve the long-term goals of their department and the organization as a whole, they needed to proactively pursue a focus on the people side of change. Challenge While the...
Husky Uses the ADKAR Model to Achieve Project Results
Husky Injection Molding Systems Ltd. is the world's largest brand name supplier of injection molding equipment and services to the plastics industry. Husky designs, manufactures and integrates the industry’s most comprehensive range of injection...
Texas A&M Implements Workday
The Texas A&M University System is one of the largest systems of higher education in the United States. It is comprised of 11 universities, seven state agencies, one health science center, and one system administrative office. It operates with a...
Danish Transport Company Advances Change Capability Globally
DSV Global Transport and Logistics offers transport services worldwide. It employs around 44,000 employees in more than 80 countries. In 2010, one DSV division with 10,000 employees around the world, established a Business Change Management (BCM)...
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