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License Admin: Batch Upload Troubleshooting

 

Available for: ADKAR, OCC and ECM License Holders

Why did my batch upload fail?

A majority of the issues come from the file itself. 

When you fill out your file, it should contain the following information:

*The below example is a user that I want to add Proxima and Research Hub to but is not attending a Certification course. 

First Name Last Name Email Address 3 day graduation date Proxima [P410] Access Expires Research Hub [P1432] Access Expires
Tim Creasey tcreasey@prosci.com   Y   Y  

What if my file is filled out correctly?

1. Go back to your file and check for spaces/extra characters

  • E-mails with special characters may not be accepted. 

2. Download a new template from the portal and add your users again

3. Save as a CSV-UTF8 to help decrease the likelihood of a space causing an issue.  

If Nothing Works:

Reach out to Support@prosci.com attaching the original file that caused the error along with additional information on steps that were taken

 

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