Change Management Maturity Model Audit (CMMMA)

As organizations experience more and more change, the ability to effectively manage the people side of that change in order to deliver results and outcomes is growing. The Prosci Change Management Maturity Model describes the five levels of organizational maturity in managing the people side of change. 

Organization/Group

To begin using the CMMMA, you will need to create a group you would like to audit. This can be a part of the organization (location, department, etc) or the organization as a whole. 

• To add a group, click on [+ Create New Group] and add a group name.
• From here, you can create a new Audit by clicking on the [+ Add Audit].

Editing, Archiving and Deleting Groups

• To edit, archive or delete a group, click on the 3-dot ellipse of the Group model and choose from the drop down. 
  • Archiving a group will move the group, all maturity model audits and any associated data to the [Archived Groups] tab and can be unarchived at any time.
  • Deleting a group will permanently delete the group, all maturity model audits and any associated data. This action cannot be undone. 

Audit Assessments

The Change Management Maturity Model Audit is comprised of five Capability Areas and 50 Factors:

• Leadership (8 Factors)
• Application (8 Factors)
• Competencies (12 Factors)
• Standardization (12 Factors)
• Socialization (10 Factors)

Participants will assess each factor in the audit using a five-tiered scale, where Level 5 denotes the highest level of maturity and Level 1 signifies the lowest. The scoring rubric for each factor clearly outlines what defines Levels 1 through 5 in an organization. This comprehensive scoring framework allows for an in-depth evaluation of your organization’s maturity in change management.

Completing an Audit

Once you've created a Group, you can begin adding and completing Audits. 

• Click on the [+ Add Audit] button
• Enter a name and description for the audit and click [Create]. This will add the audit to the table. 
• Click on the [Name] to open the audit and click [Start Assessment] to begin.
  • At the top of the audit interface, you will find the five Capability Areas, with the corresponding Factors displayed below them.
  • Select the appropriate Level for the Factor. The application will then automatically display the options for the subsequent Factor.
  • After you have assessed all the Factors within that Capability Area, click on [Next Section] to proceed to the next part of the Audit.
  • The Audit progresses sequentially from left to right across the Five Capability Areas. However, users have the flexibility to assess any Capability Area by directly selecting it from the options displayed at the top of the interface.
  • If a user needs to take a break and return to finish an assessment, the system will automatically save their progress, marking it as 'in-progress' on the Group table. Click back into the Audit and choose [Continue Assessment]. 
  • Once all 50 Factors have been assessed, click the [Complete Assessment] button to generate and review the Overall Results. For more information about Overall Results, see below. 

Editing and Deleting Audits

• To edit a the name of the audit:
  • From the Groups audit table, click on the edit icon
  • From the audit status page, click on the 3-dot ellipse
• To edit an audit, go to the audits status page (click on the audit name from the Group table) and choose [Update Responses] from the Assessment section. 
  • Edit the responses as needed, then choose [Complete Assessment] again to update the results.
• To delete an audit, click on the 3-dot ellipse from the audit status page and choose [Delete Assessment]. This action cannot be undone.

Overall Results Report

Upon completing the audit, the Prosci Change Management Maturity Audit generates five insightful reports that you can view and export.

• Overall Results: The overall change management maturity score, accompanied by a detailed explanation.
• Results by Capability Area: Snapshot of the averaged scores for each of the five capability areas.
• Low Maturity Factors: A snapshot of all factors that were scored a “Level 1” or “Level 2”. This can help identify areas to focus on to improve your maturity.  
• Your Insights and Comments: An area to document observations and action items 
• Progress Over Time: A table that displays audit scores over time, allowing you to monitor progress and track improvements as you work to enhance your organization's change management capabilities.
• Full Maturity Model Audit: The final report offers a complete overview of your Change Management Maturity Model Audit, detailing all 50 factors along with your selected levels and descriptions, with particular emphasis on scores of "1" and "2" to highlight areas needing attention.