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Jennifer Rillera

Jennifer Rillera is a global strategy and change management leader with more than two decades of experience in high-tech organizations, including Cisco, Oracle and Microsoft. As a change practitioner, she drives successful adoption of Agile technology solutions across global teams while mitigating resistance and elevating the customer experience. She is also a creative thinker and flexible problem solver known for delivering on business KPIs. Jennifer is a Prosci Certified Change Practitioner and Certified Project Manager with Agile change management training.

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Enterprise - 5 MINS

5 Tips for Adapting Change Management to Agile CRM Projects

How should you adapt change management for an Agile or other iterative project approach? Your journey may begin with a single important project, like a customer relationship management (CRM) system implementation. Under normal circumstances, it’s better to practice deploying new approaches with a lower-risk project, but you may not have a choice when your organization needs you. Whether you have time to plan or need to adapt quickly, these tips may help.

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