Explore Our Change Management Resources
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Change Practitioner Journey Model
Prosci’s Change Practitioner Journey Model shows how an individual achieves professional goals in change management. Although every journey is unique, we share a foundation and similar experiences that enable some common paths.
Communications Checklist for Change Management
Prosci's Communications Checklist is based on over 20 years of benchmarking research and describes proven practices for communicating effectively about change to your organization.
The Change Management Office (CMO)
Leading organizations are working to build enterprise change management capabilities to support their organizational agility and increase overall project success rates.
Change Management at the Project Level
Change management's purpose is clear: to ensure that changes deliver intended results and outcomes by addressing one of the most critical elements of successful change, the people side of change.
5 Tips for Managing Resistance to Change
Managing resistance effectively is critical to success with organizational change. Learn from thousands of change management practitioners by following these five tips, which emerged from Prosci’s Best Practices in Change Management research over...
Change Management Job Description
Over the years, Prosci clients and research participants have shared valuable insights about their roles and responsibilities in change management, along with the qualifications and skills that helped pave the way for their successful careers....
Definition of Change Management
How often do colleagues and coworkers ask you, "What is change management?" Although many of us know intuitively what change management is, we can have a hard time defining it succinctly for others.
What is Change Management and How Does it Work?
Although it is sometimes called the soft side of change, managing the people side of a change is often the most challenging and critical component of an organizational transformation.
How to Build Enterprise Change Capability With Project ECM
One of the most common pitfalls when institutionalizing enterprise change management (ECM) is failing to manage the effort as a project and a change. To do that, an important mindset shift must occur.
5 Levels of Change Management Maturity
Organizations are facing larger and more frequent changes in the current economic climate. A changing marketplace, empowered workforce and technological advancements have created an environment where change is now a part of everyday business. In...
Integrating Change Management and Project Management
The disciplines of change management and project management both contribute to the success of an organizational project or initiative. By integrating these disciplines, from the initiation of the project through to completion, we connect the people...
Create a Business Case for Change Management
A business case captures the reasoning for initiating a project or task and helps convince a decision maker to take action.
Example Business Case for Enterprise Change Management
This sample business case outline can help your present the clear rationale and approach for building organizational change management capability—what we call ECM or enterprise change management. Although the outline is not exhaustive, it provides a...
The Importance of Integrating Individual and Organizational Change
Organizations today regularly introduce complex changes to capitalize on opportunities and address challenges. Such changes might involve adopting new strategies, improving operational processes, or implementing new technology platforms. Regardless...
The History and Future of Change Management
Over the past quarter of a century, change management has emerged, evolved and grown from foundational understandings to conceptual underpinnings and on to a recognized discipline. Prosci’s research and experience suggest that in the coming years...
What is Change Management?
When your organization undertakes projects or initiatives to improve performance, seize opportunities or address key issues, they often require changes to processes, job roles, organizational structures, and types and uses of technology.
CLARC: The Role of People Managers in Change Management
People managers are critical to the success of any change initiative. As the individuals closest to the front-line employees who must adopt new processes and behaviors, they can be significant allies or significant obstacles to change success.
Why Change Management
Change is taking place in your organization every day with new projects and initiatives to improve performance, increase profits, and enhance your competitive advantage. You could be implementing technology to enable a more mobile workforce,...
Sponsor Checklist for Change Management
Do your sponsors understand their role in change and its correlation with success? Are they equipped to perform their critical role? As a change practitioner, how do you know if you are doing all you can to enable them effectively?
Best Practices in Change Management
Prosci has researched change management best practices for more than 20 years. For every edition of Best Practices in Change Management, we ask our study participants, “What are the greatest contributors to a successful change management initiative?”
Primary Sponsor's Role and Importance
Executives and senior leaders play an essential role as primary sponsors of change. They give the change credibility, authorize funding and resources, and perform important employee-facing activities. People in the organization look to these...
Managing Resistance to Change Overview
Resistance to change is normal and expected, but what if we could eliminate at least half of the resistance encountered on a change initiative? The issue is not whether we will encounter resistance to change. We will. Instead, we must understand how...
Unified Value Proposition
The Unified Value Proposition is a Prosci model that represents “change management on a page” and helps practitioners define and position change management at a high level for others. To realize organizational benefits, we need to pay attention to...
Change Management Plans
Change management comes to life through change management plans. The objective of the plans is to support impacted individuals and groups to move through their ADKAR journeys effectively and enable them to adopt and use a change. Practitioners...
The Prosci Methodology is based on the collective lessons learned by those implementing change across the globe. For more than two decades, change leaders, change teams and other key stakeholders have reflected on what worked, what did not, and what...
Change Management Process
Designed for use with organizational change, the Prosci 3-Phase Process is a structured, repeatable and adaptable approach for managing the people side of change.
5 Tenets of Change Management
Results and outcomes from workplace changes are inextricably tied to individual employees doing their jobs differently. When you apply change management to projects and initiatives, you enable employees to adopt changes more effectively, which helps...
Prosci Change Triangle (PCT) Model Overview
Since it was first released in July 2006, The Prosci Change Triangle Model—commonly known as the PCT Model—has helped countless project teams and change management professionals become more effective by understanding and improving the key aspects of...
Leading Change With You in Mind: Insights From Prosci's Executive Team
At Prosci, it's safe to say we're big on the ADKAR Model as an effective framework for individual and organizational change. This means we believe in active and visible sponsorship to build Awareness of the need for change, engaging our people...
Core Roles in Change Management
The ultimate goal of change management is to drive organizational results and outcomes by engaging employees and inspiring them to adopt a new way of working.
Defining Change Impact
One of the biggest challenges that change practitioners face is translating an organizational-level change – “We are implementing a new enterprise resource planning application” – to the individual level – “How the change is brought to life in the...
Harnessing the Power of Change-Enabling Systems
To face today’s increasing velocity of change (bigger, faster, more important, more complex), organizations are working to build change capabilities – “muscle” in specific disciplines that support change execution. A few examples include project...
What Lies Ahead: Pushing Boundaries and Revisiting Foundations
As we kick off 2019, I’m taking a moment to look at what lies ahead. I spend most of my time interacting with, studying alongside, teaching and learning about change practitioners. In looking at the coming year, I wanted to share what I’m seeing on...
Awareness - The Prosci ADKAR Model
Any successful change begins with the answer to one of the most basic questions about change: Why? It is human nature to want to understand the reasoning behind an action or a required change. The first building block of the Prosci ADKAR Model,...
Desire - The Prosci ADKAR Model
Once an individual has an understanding of why a change is needed, the next step in successful change is making a personal decision to support and participate in the change. This is the second milestone of the Prosci ADKAR® Model, a simple but...
Knowledge - The Prosci ADKAR Model
While building knowledge is an important part of change management, successful change does not begin with knowledge. Knowledge is the third milestone in the Prosci ADKAR Model, a simple but effective model for individual change made up of five...
Ability - The Prosci ADKAR Model
Ability is the fourth building block of the Prosci ADKAR Model, a simple but effective model for individual change made up of five building blocks of change:
Reinforcement - The Prosci ADKAR Model
Reinforcement is the final building block of the Prosci ADKAR® Model, a simple but effective model for individual change made up of five building blocks of change:
Introduction to Change Portfolio Management
Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational results and outcomes. Change management provides a structured approach to support the...
Enterprise Change Management
The discipline of change management has emerged and evolved over the past decades, and what was once an ad hoc, after-the-fact approach occasionally accompanied by a communications plan or training plan has been replaced by holistic, structured...
Metrics for Measuring Change Management
If you’re struggling with measuring the effectiveness of your change management activities, you’re not alone. Yet today’s practitioners face growing pressure to build a measurement strategy into their standard change management framework.
Why You Need A Change Management Strategy
Developing a change management strategy provides direction and purpose for all other change management activities. By outlining the unique characteristics of the change and its risks and potential resistance, change practitioners set themselves and...
The Evolution of Prosci Change Management Research
We were founded by an engineer with an insatiable curiosity about why some projects delivered results while others did not. He attempted to satisfy this curiosity by collecting data from real project leaders and team members about what was working,...
Organizational Agility as a Strategic Imperative
We are living in a time of great change. Bigger change. Faster change. More complex change. More cross-functional change. More multi-disciplinary change. At the same time, we are more connected and processing more information than we ever have had...
Cost-Benefit Analysis of Change Management
The logic is sound: projects and initiatives ultimately require individuals to do their jobs differently. The research is clear: the likelihood of success increases with effective change management.
7 Compelling Reasons for Deploying Change Management
H ow would you complete this sentence: "We, as an organization, should work to embed change management and build organizational capabilities and competencies because..."?
The Prosci ADKAR Model: Why it Works
The five building blocks of the Prosci ADKAR® Model are sequential: Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to...
Change Management ROI - Connecting People to Projects
Prosci's CMROI (Change Management Return on Investment) Model lets you demonstrate the project benefits that are dependent on employee adoption and usage. The first two steps are:
Change Management ROI Calculation
With change management we can capture and drive the amount of project benefits dependent on adoption and usage. By quantifying the people side benefit contribution, we can calculate the change management return on investment (ROI), providing content...
Four Tips for Building Organizational Change Capability
Building change capability takes more than “want to” or an executive decree. Building change capability takes structure and intent.
How Internal Consultants Support Change Management
Internal consultants play a unique role in driving successful change in organizations across the globe. Not only do they support the specific solution development and expertise—and sometimes the project management support—but they are often a key...
Organizational Change Management Checklist
Prosci's Change Management Planning Checklist draws from decades of benchmarking research and forms the foundation of the organizational tools and processes associated with managing change on initiatives and projects.
Reinforcement and Sustaining Change Management
Reinforcement is critical to the success of all initiatives because people have a natural tendency to revert back to what they know and are comfortable with.
3 Benefits of a Business Case for Change Management
When you can tell the story of change management using a business case, you can gain credibility, make the connection between the people side of change and project outcomes, and make change management real for your audiences.
Unified Value Proposition of CM and PM Integration
The disciplines of change management and project management cross paths throughout the execution of a project or initiative. Each brings necessary and critical structure for effectively implementing change and realizing results.
How to Use the Prosci Maturity Model
With the velocity of change and the demand to deliver expected outcomes and results increasing, leaders are recognizing that organizational change maturity is no longer a luxury but is in fact a necessity.
Craft Your Change Management Career
Do you want to move into or move forward in the change management profession? In this interactive webinar, Karen Ball, Prosci’s EVP of Research, Product & Marketing explores eight essential skills for success in the discipline, along with common roles, mindsets and toolkits. She also shares research and data on the change management profession and engages participants to co-create new findings to unlock and accelerate career success. Join in to learn immediately actionable steps for crafting and advancing your aspirations in this growing and rewarding field.
Level: All levels
This webinar is for: Change practitioners at any stage in their career.
The Top Contributors to Change Success in a Post-Pandemic World
The COVID-19 pandemic created ripples across the globe, forcing organizations to navigate complex changes at a heroic pace and scale. How has the practice of change management been impacted as a result? What changed the most for practitioners, and what changed the least? What were the surprises and challenges, and the adaptations change practitioners made to continue delivering successful change? Get the answers to these and other questions during this webinar on the findings from our November 2022 study of 1,421 change professionals worldwide.
Level: Beginner to Advanced
This webinar is for: Change professionals, business leaders, process improvement specialists, and anyone looking for insights into how changes can be managed more effectively.
Define Change Impact to Accelerate Adoption
We typically think about change at the project level—implementing a new ERP system, enabling a company acquisition, or optimizing work processes. But change happens at the individual level. We must clearly define and quantify the impacts of a change on people and groups, so we’re equipped to empathize with and support them effectively. Join Lisa Kempton, Director of Development, to learn how to apply Prosci’s 10 Aspects of Change Impact model to a project, and improve the results and outcomes of your change initiatives.
How To Stand Up A Change Management Office (CMO)
Creating a formal change management office (CMO) may be the key that unlocks change success in your organization. CMOs come in all shapes and sizes. Although there is no definitive guide, asking the right questions helps you understand where a CMO fits in your organization and which structure best suits your unique needs when building change capabilities. Join Tim Creasey in this engaging webinar to learn how to design and build a CMO from the ground up, or improve an existing structure, to achieve your enterprise change management goals.
Level: Intermediate to Advanced
Who should attend: Enterprise change management leaders, change practitioners eager for a unified organizational change management approach, process improvement experts, business leaders responsible for centers of change, and anyone interested in understanding how change management support existing organizational capabilities.
How To Build Organizational Change Capability A Panel Discussion
Are you looking for real-world examples of how organizations build enterprise change management (ECM) capability? In a previous webinar, Tim Creasey presented the framework, tools and conversations needed to develop an ECM capability in your organization. This webinar takes the next step by demonstrating how to apply the concepts immediately to your ECM journey. Webinar host Dan Olson, Sr. Principal of Customer Engagement, moderates a panel of Prosci Change Advisors with more than five decades of combined experience in change management. Discover how these change management experts are helping clients put ECM theory into practice, enabling their growth into change-ready organizations.
Level: Intermediate to Advanced
Who’s this for: Change leaders, HR leaders, project leaders, executives, and anyone tasked with deploying a standardized approach to change management across an organization
How to Maximize the Impact of Your PCT Assessment
For 15 years, thousands of change leaders around the world have used the Prosci Change Triangle (PCT) Model to assess and improve project health. Which tactics and approaches have the greatest impact on change success? Join Scott Anderson, Prosci’s Sr. Principal of Product Development, and Tim Creasey, Prosci's Chief Innovation Officer, to learn how seasoned change practitioners get the most out of the PCT Assessment today—and how you can too. This webinar is based on all-new research findings gathered from nearly 100 change practitioners in 2022.
Level: Intermediate to Advanced
Who should watch: Change practitioners with experience applying the PCT Model
Defining the Value of Change Management
Prosci research consistently shows that applying excellent change management enables organizations to achieve more successful change. Yet, some change practitioners struggle to get the support and investment they need for change management on projects because it’s still considered a “nice to have.” In this interactive webinar, Tim Creasey teaches you how to change the conversation and define change management’s value through different lenses, including return-on-investment. You will come away with a step-by-step approach for quantifying change management's contribution to a project, and learn how to lead a conversation with internal stakeholders about the value change management brings to your organization.
Level: Intermediate to Advanced
Who should attend: Change leaders from organizations that are newer to change management, or organizations where change management is a “nice to have” on projects.
3 Fundamental Skills to Have in Your Personal "Change Toolkit"
Change is happening all around us, and putting three fundamental skills into your personal “change toolkit” will help you thrive through the uncertainty. This webinar introduces you to the mindset shift and toolset required to build the right skills and confidently say, “I can individually thrive in change,” “I can fulfill my role in change,” and “I can initiate and successfully manage change.” Join Karen Ball, Prosci’s EVP of Research, Product & Marketing to explore an interactive and self-reflective discussion leveraging Prosci research insights, as well as the ADKAR Model—a powerful yet simple model for facilitating individual change.
Level: Beginner and Intermediate
Who’s this for: Anyone who is new to managing change, change practitioners with less than 5 years of experience, experienced change practitioners looking for a refresh, and managers and leaders of employees impacted by significant changes.
How To Manage Your Triple Constraint With Change Principles
Project managers face increasing pressure to deliver strong results on time, under budget and fully scoped. Yet, each aspect of this “triple constraint” has unique challenges. In this focused webinar, we'll explore and apply the best practices in organizational change management that have been proven to increase your effectiveness as a project manager. Whether you discover a fresh approach to engaging with your sponsor about scope or a communications approach that gets your project updates opened and read, this session will equip you with easy-to-use tools to add value to your projects immediately.
Level: Beginner to Intermediate
Who’s this for: Project/Program managers, project teams, and anyone responsible for delivering results on a critical initiative.
10 Ideas That Shaped My ECM Journey
Deploying enterprise change management (ECM) can be a complex and lonely undertaking. Fortunately, you have Prosci and a community of like-minded professionals to learn from! Join Prosci Director of Development, Scott Anderson, for a webinar on navigating the ECM journey. He’ll his share his real-world experiences as former Enterprise Change Manager for Western Governors University (WGU), including the concepts that shaped and accelerated his work building enterprise change capability there. Prepare to be inspired by practical ideas you can apply to your own ECM deployment journey.
Level: All levels
Who’s this for: ECM Deployment Leaders, Advanced Change Practitioners, anyone tasked with deploying change management across an organization
How to Build Change Capability With Structure and Intent (60 minutes)
Developing Enterprise Change Management (ECM) capability requires structure and intent. Applying change management on many individual projects or initiatives won’t accomplish your goal—an important mindset shift must occur. Join Tim Creasey, Prosci’s Chief Innovation Officer, for an interactive webinar to learn the framework, tools and conversations needed to develop a true ECM capability in your organization.
Level: Beginner to Intermediate
Who’s this for: Change leaders, HR leaders, project leaders, and anyone tasked with deploying a standardized approach to change management across an organization
Introduction to the Prosci Change Triangle (PCT) Model (30 Minutes)
The PCT Model is a simple yet powerful framework for understanding the four critical aspects of any successful change effort: Success, Leadership/Sponsorship, Project Management and Change Management. Used by thousands of change leaders around the world, the PCT Model informs actions to improve project health throughout the lifecycle of your initiative. To learn more, join us for this 30-minute webinar where we will reveal the why, what, how, who, and when of the PCT Model.
Who should watch: Change practitioners, project managers, business leaders, and anyone interested in understanding how to assess and improve project health.
Advanced Applications of ADKAR
In this interactive webinar, we will dive deeper into the powerful Prosci ADKAR Model® and how it can be used to prepare, equip and support individuals through change to achieve organizational results. We will explore advanced applications of ADKAR—as project milestones, to activate key roles, to equip people managers and senior leaders, and as a measurement framework. Get ready to achieve even greater success on your projects and change initiatives by leveraging the ADKAR Model in new ways.
Level: Intermediate or advanced
Who should watch: Change practitioners of all levels and anyone responsible for leading change on a project or initiative within your organization.
Introduction to ADKAR (30 Minutes)
“ADKAR” is an acronym for the five outcomes an individual needs to achieve for a change to be successful: Awareness, Desire, Knowledge, Ability and Reinforcement. Developed nearly two decades ago, the Prosci ADKAR® Model is used by thousands of change leaders around the world to guide individuals through change while addressing roadblocks or barrier points along the way. In this 30-minute webinar, you will learn about the ADKAR Model, why it’s so powerful, and how it can be used to unlock individual change.
Who should watch: Change practitioners, project managers, business leaders, and anyone interested in a quick overview of individual change concepts.
Change Management Pairs With _______
“Change management pairs nicely with...” is an open-ended statement with huge potential. It helps us imagine how change management comes alongside innovation, design thinking, project management, leadership and more. This year, Tim Creasey, Chief Innovation Officer, was a guest speaker on numerous podcasts focused on supporting people through change and getting the most out of other disciplines and initiatives. In this webinar, Tim will lead the conversation sharing insights and inspiration from his podcast experiences to close out 2021 and help us welcome 2022 with energy and excitement.
Change Management Takes Change Management
“Change management takes change management” means you are applying change management principles to “doing change management” as the change being introduced. Join Karen Ball, EVP of Development and Marketing, and Susanne Gross, Engagement Leader and Senior Change Advisor, to learn what to do when the change you are trying to manage is getting others to buy in to change management. In this interactive webinar, we will apply Prosci models and have a conversation about removing blockers and creating momentum for “doing change management” with a focus on practical and actionable guidance.
The fact that effective sponsorship is a top contributor to change success is no surprise. Neither is the fact that many change practitioners still struggle to get the caliber of sponsorship they need from senior leaders. In this webinar, Tim Creasey will guide you through specific actions you can take to enlist (with context and language), engage (in a symbiotic relationship), and empower (by building competencies) the leaders you need to step up as great change sponsors.
Managing Resistance to Change
Resistance is a natural response to change and can be destructive. When managed properly, however, resistance can be constructive and improve change outcomes. Karen Ball will lead the discussion on how to anticipate resistance, identify root causes of resistance, and engage the ‘right’ resistance managers to ensure change success. You will work through a case study putting key concepts into action during the webinar and will gain access to a template for application on your projects or change initiatives.
Defining success for your change initiative is a critical first step for measuring the contribution of change management to benefits realization. Your primary sponsor should be actively involved in defining success and to obtain their involvement you need to be able to explain the concept of “benefits contribution” to them in a compelling manner. In this interactive webinar, Lisa Kempton and Andrew Horlick will explain the why, what, how and when of defining and measuring success.
Advancing Your Practice Through Digital Resources and Tools
Explore Prosci’s new family of cloud-based digital resources and tools, the Prosci Hub Solution Suite. We are excited to share these innovations and the ways they enable you to leverage Prosci research insights, build new knowledge and skills, gather data for change projects and initiatives, and target “best next steps” for more successful change outcomes. Take a deep dive into Proxima, Knowledge Hub, and Research Hub and learn how they can help you take your change management practice to the next level.
Evolving to Elevate Change Success
In 2021, Prosci made important enhancements to the Prosci Methodology and delivered more advanced collaborative tools to make the methodology more accessible, actionable and effective to enable change practitioners to be more successful. These enhancements are the culmination of a three-year journey in practitioner-centered design. Watch this webinar to hear how we listened and learned from practitioners to adapt and elevate their change success.
The Prosci Methodology
You’ve heard of the ADKAR Model, but did you know there’s much more to the Prosci Methodology? The Prosci Change Triangle (PCT) Model, the Prosci 3-Phase Process, and the ADKAR Model comprise the Prosci Methodology, which is used by more than 80,000 change practitioners around the globe. Whether you’re a seasoned practitioner or just starting your career, you want to watch this webinar!
Stop Talking About What You Do and Start Talking About What You Deliver
If you ever struggle to get buy-in and commitment to change management; if you feel challenged about the value and importance of change management; if you are tired of being the last on the agenda and the first off the agenda – don’t miss this webinar. Learn how to gain credibility and commitment by changing how you talk about change management. By shifting from talking about “what you do” to talking about “what you deliver” – you can earn a permanent seat at the table and show the value of change management within the context of project success.
Project Management and Change Management - An Integrated Approach
The PCT Model depicts the critical nature of the interrelationship between project management and change management. In this interactive webinar, we will dive deeper into the importance of these complementary disciplines that share a common objective – change success. Come with a project in mind to explore four key dimensions of integration: people, process, tools, and results.
Applying the Latest Research and Tools to "Return to the Workplace"
Workplaces are changing, organizations are changing, change is changing. How will we adapt? Tim Creasey leverages what we know about people, change, and results to chart a path forward in our new environment.
The Prosci Change Triangle (PCT) Model: Tracking Project Health
The Prosci Change Triangle (PCT) Model is a model that shows the four critical aspects of any successful change effort and how they are interrelated. In this interactive webinar, learn about the PCT Model and how this simple, but impactful model can be used to gain clarity and alignment on what a change aims to deliver as well as inform actions to improve project health over time.
Prosci Change Management Success Story Showcase
Learn how Prosci clients are applying change management best practices to improve project outcomes and build change capability. In this interactive webinar, we will explore key themes and common challenges in real-world projects and change initiatives. Learn from change leaders around the world by exploring the decisions they made and the actions they took to achieve successful change outcomes.
ADKAR: The Five Building Blocks of Individual Change
Why do some changes fail while others succeed? That is the central question that sparked extensive research over 20 years ago resulting in the Prosci ADKAR Model™. Successful change is rooted in how to facilitate change with one person. In this interactive webinar, we will learn about the foundation and universal application of ADKAR and focus on unlocking individual barriers to change through Awareness, Desire, Knowledge, Ability and Reinforcement. We will discuss ADKAR in the context of ‘who’ has to do their jobs differently and ‘how’ in order to drive better outcomes and sustainable organizational change
Five Tenets of Change Management
How can you position change management as essential for projects and change initiatives? In this webinar we will explore Prosci’s 5 Tenets of Change Management and make a direct connection between the people side of change and successful outcomes. Each of the tenets – a principle or belief held to be true – builds on the others, and together they form the basis for the ‘why’ and ‘what’ of change management in a simple, logical, and compelling way. You will complete a real-time exercise you can use in your next “Why Change Management?” discussion.
2020 Reflections and Connections
In a year with unexpected challenges we also experienced unexpected opportunities to exercise the principles and practices of change management in our day-to-day work. Join Tim Creasey and Karen Ball for a webinar focused on what we learned, what we can leave behind, and what we should take forward into 2021. Your voice will help inform and inspire others as we showcase the importance of leading change today and in the days and years ahead.
A Smorgasbord of Insights from Prosci’s Latest Best Practices Report
Come sample findings from Prosci’s Best Practices in Change Management – 11th Edition releasing this month. We will review a variety of research-based topics and identify bite-sized, actionable insights to target specific challenges. Learn about the research process that has taken place over 20+ years and the data that comprises the largest body of knowledge on Change Management. Come hungry for innovative ideas and sample some new data that will satisfy your appetite to improve change outcomes.
Fueling the Ambition To Change How We Do Change
Organizations already on the journey toward building change capability are in a better position to meet the changing demands of a constantly shifting world. Others are realizing how essential building organizational change capability is to continued recovery, resilience and growth. In this webinar, we discuss foundational mindsets and the actions you can take to fuel the growing ambition to ‘change how we do change’ as we build strategies and plans for the new year.
Fueling the Ambition to Be a Leader of Change
At Prosci, we talk a lot about change practitioners – individuals who are actively involved in the art and discipline of change management. But no matter where we sit in the organization or what our full-time roles is, we can adopt foundational mindsets and behaviors that influence others to be leaders of change. In this webinar, we will introduce critical roles and how they work together to drive successful change. Join us to fuel your ambition to ‘be a leader of change’.
Three Benefits of Being a Prosci Certified Change Management Practitioner
Joanne Rinaldi, Director of Service Delivery Australia and New Zealand, shares the top three benefits to becoming a Prosci Certified Change Practitioner. Discover how you can: Gain the knowledge, skills and tools to drive successful initiatives; Access a comprehensive toolkit and practitioner resources; Join the Prosci Global Change Management Community and access further development opportunities
Change Practitioner Competency Model
This Prosci model unlocks the critical skills for successful change practitioners within eight foundational competencies and five levels of proficiency. Whether you are new to the practice of change management or experienced in change management, this model enables you to evaluate your skills and focus on areas of continuous skill enhancement.
Change Practitioner Journey Model
This Prosci model is oriented to the unique view of an individual practitioner and offers direction and perspective to guide you on your journey to grow and develop over time. Learn about the shared mindset, foundational beliefs, and professional paths of other change practitioners and how they progressed along their path to achieve both personal and professional goals.
Return to the Workplace: Insights from Strategic Change Leaders
Following a big bang move from working together to working apart, organizations around the world are shifting their focus to returning to the workplace. In this webinar, we will explore why the return will be hybrid and discuss the ripples and ramifications. We will share insights from strategic change leaders in several organizations – both large and small – and how they plan to support, equip, and enable their people through the changes ahead.
What We Know About People and Results
During times of uncertainty, it is helpful to ground our thinking on what we know to be true. In part two of this webinar series, we will explore six declarations about results: 1. Prioritize through context; 2. Understand the reason for change; 3. Align the two sides of change; 4. Define Success; 5. Focus on adoption and usage; 6. Realize desired results and outcomes. We will make connections to today’s challenges and explore actions you can take in pursuit of individual and organizational goals.
What We Know About People and Change
During times of uncertainty, it is helpful to ground our thinking on what we know to be true. In this webinar, we explore six declarations about people and change: 1. Change is challenging; 2. Change is a process; 3. Change is individual; 4. People do resist change; 5. People do need to understand why; 6. People do need change leadership. We will make connections to today’s challenges and explore actions you can take in pursuit of individual and organizational goals.
Create Captivating Virtual Engagements
In this webinar, we will focus on creating captivating virtual engagements that improve our ability to work with and through others. We will share lessons learned from Prosci’s transition to a virtual instructor-led classroom and the value of developing a language for virtual engagement. Virtual engagement skills will economize your efforts for both small and large group interaction.
Connect and Activate Your Change Roles
Change management requires people in key roles to engage with a change and coordinate their efforts in defined ways. From the highest levels of leadership to front-line employees, each role has a significant impact on success. Join Karen McGee, Prosci Master Instructor and seasoned change practitioner, to learn how to identify and recruit the right individuals in your organization and then activate their roles effectively using the Prosci ADKAR Model.
Craft a Compelling 'Why' to Inspire Action
The importance of effective communication is heightened when change velocity increases or future states are unknown. In this webinar we will focus on the skill of crafting a compelling ‘why’ that inspires action. We will review what Prosci research tells us about communication best practices, share lessons learned with each other, and put our learning into practice during the webinar.
Insights from Aiming ADKAR at Today's Change Challenges
During the “Aiming ADKAR at Today’s Change Challenges” webinar, we had more than 2,500 change leaders from around the world responding in real-time to three different immediate and real change challenges using the ADKAR Model as the frame for developing solutions. The information provided was so rich and valuable that we felt the best way to equip the change management community with the information is through a special webinar.
Watch the Original Webinar Here | Download Quick-Start Guides
Aiming ADKAR at Today's Change Challenges
Our communities are rapidly adapting to change and coping with continually shifting priorities. Let’s take an hour to come together as change practitioners and address some of the most pressing challenges we are facing through the lens of the ADKAR Model.
Join Tim Creasey, Prosci’s Chief Innovation Officer, for an interactive webinar to learn how to use ADKAR as a tool to enable agility, promote resiliency and manage the fluid environment in which we are working.
Change Enabling Systems and Multilingual Change Leaders
A change-enabling system is a platform of disciplines that coordinates with change management to help organizations execute their unique changes successfully. Given the many options available, today’s business leaders need a “multilingual” understanding of disciplines, so they can build collaborative platforms that truly activate their unique change-enabling systems. Join Tim Creasey as he presents his cutting-edge research on change-enabling systems and multilingual change leadership.
Six Lessons Learned From Innovators in Change Maturity
During this webinar, Tim Creasey will share case studies from 10 different organizations and discuss how they’re weaving change management into the fabric of their businesses. Although each organization applied change management to fit their unique situation, six common themes emerged.
An Executive's Perspective on Building Change Capability
What does it mean to build and deploy enterprise change capability as an executive? Learn from Bryan Fontaine, Executive Vice President, Global Operations and Corporate Development Engineering for Bose Corporation, and Scott McAllister, CEO of Prosci. During this Q&A webinar, Bryan and Scott will discuss what it takes to make a strategic investment in change management and how to lead your workforce through transformations while minimizing negative impacts. We’re saving time for you too. Come prepared with those important questions you have always wanted an executive to answer.
Create a Shared Understanding of Organizational Maturity
Enterprise change management (ECM) capability enables agility, mitigates saturation, provides competitive advantage and facilitates strategic progress. This interactive webinar shows you the tools, tactics and approaches necessary to increase organizational change maturity. Attendees learn how to audit their organization’s current change maturity level and then use the audit as a baseline to guide efforts and track progress.
Organizational Agility: A Strategic Imperative
With an ever-increasing velocity of change and greater demand to achieve expected results, organizations that develop agility as a core competency set themselves apart from competitors and succeed at adapting to continually shifting market demands. In this webinar we explore why change agility is critical, how you can identify your strengths and weaknesses, and ways to improve.
Interview with an Advanced Instructor
Deliver world-class, role-based change management training within your organization. From frontline employees up to senior management and the C-suite, you will have the knowledge and experience required to teach for every role and competency level. Carla Howard, Director of Global Change Enablement at Avnet, will speak to her experiences while pursuing this advanced certification and how it has helped her develop and change capability in Avnet employees around the world.
Elevate Your Influence by Speaking the Language of Value
No matter where you are in your personal change management journey, you can have a direct and lasting impact on the success of change initiatives in your organization by learning to speak the language of ‘value’. Value comes from solving problems – real problems – and understanding what matters to people in various roles throughout your organization.
It Starts with a Change Practitioner
Change practitioners have the knowledge and skills to help people embrace change by supporting them through the change process. For many change practitioners, this is a full-time role. For others, change management capabilities are applied in the context of related disciplines. In this webinar, we will explore the change practitioner role, variations in how it comes to life within organizations, and practical paths to grow and succeed in this role.
Impact of Cultural Context on Change Management
Ninety percent (90%) of Prosci research participants rate cultural awareness and the impact on change management as important or very important. How does cultural awareness influence change management? What impact do the perceptions of change management have across global regional cultures? And, how do the cultural norms in your organization impact the effective application of change management practices? Join Karen Ball, Prosci’s Director of Development, to explore unique challenges and adaptations based on the cultural context for change. We will examine cultural awareness, regional cultural considerations, and the impact of six cultural dimensions on change management as a basis for comparison and developing actionable insights.
At the Intersection of Agile and Change Management
Agile uses iterative development cycles to improve change outcomes. Change management drives employee adoption and usage of solutions to improve change outcomes. The challenge is figuring out how to effectively integrate these two complimentary, emergent and crucial disciplines. Prosci tackled the issue the way we know how – with research.
How to Build Change Capability with eLearning
Many organizations want to build enterprise-wide change management capabilities, yet global dispersion, remote workforces, and sheer lack of time can often prohibit educating people in change management. Hear how real organizations are using Prosci’s new eLearning as an on-demand, just-in-time, turnkey solution that can help bridge the gap and build capability.
Naming and Taming Resistance: Best Practices for Managing Resistance to Change
Resistance is a natural response to change and can be destructive; but resistance can also be constructive and improve change outcomes. In this interactive webinar, Karen Ball, Director of Development and Robert Stise, Research Analyst will present actionable insights from a new topical study on planning for and managing resistance to change.
Making Change Stick: Best Practices for Reinforcing and Sustaining Change Outcomes
Making change stick is vital to realize the desired benefits of project or initiative. In this interactive webinar, we will explore actionable insights derived from new research with input from over 650 change practitioners, sponsors and project leaders on reinforcing and sustaining change outcomes. Learn about the top 3 contributors to success in sustainment efforts and metrics used to evaluate the effectiveness of sustainment.
Change Saturation and Change Collision: A Survival Guide
How do you survive as a change practitioner when it feels like no more change can be absorbed and change projects are running up against each other. Learn how to react, survive, and thrive in an environment of continuous and overlapping change.
Integrating Agile and Change Management
In this webinar we will provide insights and examples around integrating the Prosci methodology into your Agile process. We will also explore findings from the research including: common obstacles, sponsorship challenges, resistance management, and what to do differently.
Measuring Change and Driving Results with the Prosci Change Scorecard
Learn how to use the Prosci Change Scorecard to measure success at the organizational performance (results and outcomes), individual performance (adoption and usage), and change management performance levels over the lifecycle of your project.
Culture and Change Management: The Water We Swim In
Culture has a huge impact on our change management projects. Our Best Practices in Change Management research reveals that 88% of participants find cultural awareness to be important or very important to a change management initiative.
Keeping Your Active and Engaged Sponsor on Track During Change
As a change practitioner, your role is like the director of a play who enables performers on the stage to deliver a successful outcome. But when the performer is a busy executive in high demand for high-priority activities, how do you make sure your...
11 Elements of Successful Organizational Change Capability
Over the last few decades, change management has evolved from ad hoc approaches into a sophisticated discipline driven by structure, rigor, process and deliverables. Today, leading organizations are shifting from applying change management on a...
Building an Agile Culture Through Digital Transformation in Africa
Sub-Saharan Africa is home to the world’s youngest population—one that is increasingly well-educated, innovative and entrepreneurial—and they want technology-driven workplaces. As hybrid modes of working became common here and around the world,...
Interactive Report: Research on Impactful Actions for Change Success
The pandemic is reshaping the future of change management. To help practitioners understand how to succeed in the new landscape, Prosci conducted a deep-dive study of the Top Contributors to Change Success in a Post-Pandemic World. Today, as we...
5 Tips For Developing People Managers as Leaders of Change
Becoming a great leader of change involves learning how to prepare and equip others during change. When you enable people managers with the right knowledge, tools and support, they can grow into well-equipped allies who will engage with their teams...
Why You Need an Individual Change Model
When we think of change management, we typically envision the actions we take, such as communicating, building sponsorship, managing resistance, etc. However, one of the keys to successfully managing change is using an individual change model.
Research on Emergent Contributors to Successful Change
During our 2023 research study on the Top Contributors to Change Success in a Post-Pandemic World, we also asked participants to comment on emergent contributors—those new contributors starting to impact our change management work. I find a few of...
Yes, You Can Quantify Change Management's Value
Change practitioners often struggle to measure the contribution of change management to the success of a change in a tangible way. The factors contributing to the struggle include lack of alignment on the definition of success, not establishing...
How To Grow Globally With A Focus On People
Over the past seven years, my company Prosci has grown up from a company headquartered in Colorado with about 50 U.S. employees and a presence in just one market to one with offices in eight countries, about 250 employees and providing services in...
6 Strategies for Reducing Change Saturation
Organizational change continues to grow in volume and pace, and shows no signs of slowing down. More than half of the respondents in the most recent Prosci Best Practices in Change Management study anticipated the significant increase in change by...
Using the PCT Model to Diagnose, Treat and Monitor Project Health
How do you know when a change is progressing well? Which tools do you use to diagnose problems and identify critical risks? Evaluating project health based on gut feelings, subjective opinion, or even feedback from organizational leaders can lead...
How to Start Managing Change When the Change is Unclear
Being involved early in a change is always a good thing. In fact, Prosci research shows a direct correlation between starting change management early and meeting or exceeding project objectives.
4 Ways to Amplify Your Change Management Impacts in 2023
Change practitioners are typically curious, lifelong learners who look for opportunities to acquire new skills. And the past year has offered many opportunities to fill that need for growth—sometimes because we chose them and sometimes because of...
5 Key Roles of People Managers in Leading Change
During my change management career, I have trained, coached and collaborated with hundreds of people managers on how to lead change effectively. And I have developed a deep appreciation for how important people managers are to successfully...
Start Projects With the PCT Model Like an Experienced Change Leader
How do you define project health? Have you taken time to think about what you need from the organization to deliver successful change?
Why Defining the Scope of Change Management is Critical
How do you establish the scope of change management, and why does it matter?
Does Your Organization Need a Change Management Office?
A change management office (CMO) brings significant value to an organization. Research shows that organizations with CMOs tend to be higher on the change management maturity scale, which correlates with more successful change. And organizations of...
5 Actionable Tactics for Fearless Engagements With Sponsors
Research demonstrates that sponsor engagement is the number one predictor of change management success.
The Power of Gratitude
Many of us learned about gratitude as a social norm early in life when our parents taught us to say “thank you” for gifts or praise. But did you know that practicing gratitude at a deeper, more intentional level can have powerful impacts on our...
A Deeper Dive Into the Real Work of Resistance Management
Managing stakeholder resistance can be challenging. But when I see clients treating stakeholder groups like they’re the problem, I realize they’re jumping to the wrong conclusions.
Defining Change Competency
What does an organization look like when it has developed change competency?
Research Shows How Change Managers Use the PCT Assessment Today
If you’ve ever wondered how to use the Prosci Change Triangle (PCT) Assessment more effectively, we’ve got some helpful research findings for you. Prosci asked experienced change practitioners to share their go-to applications of this flexible tool,...
Why Some Communications Work and Others Don’t
Many project leaders and project managers appreciate the need for communications during change. But some mistakenly believe that change management equals effective communications.
Building a Global Change Ambassador Network at Matthews International
In a global organization like Matthews International, getting organizational changes embedded, improved and vetted effectively across distributed and highly diverse cultures is a challenge, especially while supporting hundreds of individuals...
A Roadmap for Building an Organizational Change Management Capability
With the increasing pace and importance of organizational changes today, the ability to "out-change" your competition is an essential core competency.
Case Studies for Advanced Change Management: Igniting the Conversation
While attending Prosci's Advanced Program, participants are asked to bring two case studies: one that they will use in an exercise, and another that they will use as the base for their Program presentation. Throughout the Advanced Program,...
Change Management - Get Started in Less than a Minute
There are a number of ways anyone can get involved or be involved in change management throughout the entire organization. There are a number of scenarios addressed in this post with suggestions to help support your change management efforts at your...
5 Ways Change Managers Would Train Their Teams Differently
We asked change practitioners what they would do differently regarding change management training. This is what they told us:
4 Ways to Build Better Change Outcomes With Research and Data
One of my secret weapons to improve organizational outcomes as a Change Advisor is data.
3 Ways Change Management in Ireland's Public Sector Reflects the World
Change management in Ireland's public sector reflects what is happening in the public sectors of Europe and probably much of the world.
3 Steps to Scaling Change Management
In brief: One size does not fit all. The "right" change management approach for a particular project must be scaled and customized to meet the unique needs of that change.
Why Strategic Alignment is Essential to Enterprise Change Planning
Why should you bother with strategic alignment when you’re building change management capability?
Is Your Communications Plan Telling or Communicating?
We can all agree that effective communication is critical to change management efforts. In fact, change practitioners have named it a top contributor to project success in Prosci's Best Practices in Change Management research for more than 20 years.
3 Factors of Change Which Define or Constrain Project ROI
Some change practitioners today receive more requests for change management on projects and initiatives than ever, while others still work diligently to make a compelling case for its need.
How to Get Leaders to Support Change Management
Are you concerned about budget cuts or losing change management roles in your organization? Gaining support for change management requires a mindset shift in your leaders—and you have the power to help them.
7 Real Reasons Why Tech Projects Fail
What is failure? It can mean to be unsuccessful in achieving your goals, to neglect to do something, or to cease to work properly. But failure can be measured relative to goals because goals are mutable.
30 Tips for Better Change Management
Prosci has been publishing industry-leading research and content on change management for more than two decades. Through this research and client feedback, we identified six focus areas where change practitioners need more resources and support....
Harness the Power of Inquiry During Change
Inquiry is powerful when applied properly, and it can help change practitioners at all experience levels improve in their practice.
Is Your Organization Registering a False Positive on Change Resilience?
After numerous conversations with executives and senior change leads, we have learned that many organizations consider their staff to be change resilient due to their successful transition to the work-from-home model as a result of the COVID-19...
The Role of the Change Manager
Research shows that permanent change management jobs are becoming common in organizations. Here's an overview of how the change management job market has evolved to meet growing demand.
5 Challenges You Face After Change Management Training
As change management professionals, we constantly remind our colleagues, clients and leaders that change management effectiveness does not begin and end in a classroom. Whether you are considering attending change management certification or...
INFOGRAPHIC: The Change Practitioner Journey
Change practitioners are a diverse group. Some focus their change management skills on important projects to improve project outcomes. Others lead teams through the changes happening at their organizations. While still others facilitate Prosci...
Successful Change Takes More Than Designing a Beautiful Solution
Changes ultimately come to life through the individuals who have to do their jobs differently as a result of a project or initiative. Whether the project involves a process impacting 15 people, a new technology impacting 150, or a transformation...
How Geese Can Fuel Your Ambition and Career as a Leader of Change
At Prosci, we talk a lot about change practitioners—individuals who are actively involved in the art and discipline of change management. But no matter where you sit in the organization or what your full-time role is, you can adopt foundational...
How to Effectively Build Out a Role Roster for Change
Who does what during a change? As a change practitioner, how can you help these individuals actively fulfill their roles to ensure change success? These are questions you answer every time you embark on a new change.
Areas of Project Management and Change Management to Integrate
Integrating project management and change management from the start of an initiative creates a shared objective, enables a more proactive approach, improves sequencing and alignment, supports the exchange of information, and much more.
What to Do When Change Management Starts Late
Some organizations only pay attention to the people side of a change when challenges emerge late in the project lifecyle, such as significant resistance and low user adoption.
Connecting Change to Business Results With the 4 P's Exercise
How do you introduce change management to the stakeholders of a project you're supporting? Leveraging the 4P's—project, purpose, particulars and people—is a great way to help any audience see the connection between change management and achieving...
Prosci's Top 10 Tactics for Managing Resistance to Change
Resistance management is a critical activity for people managers during change. Of the five CLARC roles managers perform—Communicator, Liaison, Advocate, Resistance Manager and Coach—it's often the most difficult to learn and execute well.
Managing Resistance to Desirable Change
How often do you see people using change management and resistance management synonymously? If your answer is "quite often," you're not alone.
How to Recognize Change Fatigue in Your People
What happens when too many project changes begin to take a physical and emotional toll on your people?
Dimensions of Change Management at the Enterprise Level
Change management plays out on different levels within the organization. At the enterprise level, it's about building capabilities and competencies that make change management part of how the organization does business.
What We Mean by Organizational Change Management
What is organizational change management? If you search for the term on the internet, the definition can vary. But at Prosci and throughout our global change management community of more than 100,000 trained professionals, we're referring to the...
5 Ways to Help Sponsors Build a Coalition of Support for Change
One of the key roles of sponsors during any change is to build a coalition of support among important stakeholders in the organization.
Change Management and Project Management: A Side-by-Side Comparison
The disciplines of change management and project management are both necessary when executing a project or initiative.
Agile Change Management Scenarios At Microsoft
The intersection of Agile solution development and change management is a global trend that is accelerating due to the pandemic and the need for digital transformation to prepare businesses for the future.
10 Questions Employees Will Have About Any Change
If you're a change practitioner, it's your job to prepare and equip people managers for their roles during change, which includes answering questions from their direct reports.
7 Enhancements to the Prosci Methodology in 2021
Leveraging innovation, research and critical practitioner insights, we launched the enhanced Prosci Methodology in 2021 to cast a new light on the practice of change management. The result of an intentional, years-long journey to keep you on the...
4 Advanced Applications of the ADKAR Model
Change is not a switch—it’s a process individuals go through. When you apply the Prosci Methodology to project-based changes, you still need to focus on the actions that drive individual change.
How the Prosci Proxima Tool Supports Successful Change
The discipline of change management attracts high performers who want to help others by preparing and equipping people for success during times of change. With so much to do and so much at stake, we can sometimes feel like we need to do everything...
Digital Transformation and the Crucial Elements for Success
Over the past decade, organizations have consistently identified digital transformation as a top priority to gain and maintain competitive advantage.
Applying the ADKAR Model When Change Management is New
If you're just beginning to implement change management on a project, it's important to remember that for many people participating, change management is a foreign concept.
Avoid These 5 Change Management Obstacles
Leading your organization through successful change is not easy, but we can learn valuable lessons from others, thanks to Prosci's Best Practices in Change Management benchmarking research.
Understanding Why People Resist Change
Why do people resist change? It's natural and human response to change but far more than an emotional issue.
Using the ADKAR Model to Build Better Sponsors
Active and visible sponsorship is the single greatest contributor to the success of a change initiative, and we have 20 years of research to back it up.
How to Position Change Management as a Necessity
When we ask change practitioners about trends they're seeing in change management, greater awareness of the need for the discipline always tops the list.
10 Tips From Psychology Every Change Leader Should Know
Can people actually change? In psychology, there's a concept called "plaster versus plastic," which was hotly debated by scholars. Are we like plaster in that we “set” at a certain age, and we can't change after that? Or are we like plastic, where...
The 4 C's of a World-Class Change Manager
You’ve probably heard about the 4 C’s of diamonds: color, clarity, cut and carat weight. Introduced in by the Gemological Institute of America (GIA) in the 1940s, the 4 C's represent a global standard of attributes for judging diamonds.
Building Enterprise Change Competency at Matthews International
How did a fast-growing global company comprised of three diverse business segments with 250 locations across 26 countries on six continents build meaningful enterprise change competency in just over three years?
The Costs and Risks of Poorly Managed Change
When the people side of change is ignored or poorly managed, the project and the organization take on additional costs and risks.
5 Questions to Ask to Get Commitment and Support for Change Management
“Priority is the function of context,” says Stephen Covey. So how do you position the value of change management in the right context so that it gets the priority it needs?
Aligning the ADKAR Model With Sequential, Iterative and Hybrid Change
The level of disruptive change and uncertainty we face today has made Agile and other iterative solution development approaches more popular than ever.
Incremental Versus Radical Change
The magnitude of a given change will impact how employees react and how you should manage the change.
The Case for Change Management: Results and Outcomes
Year after year, participants in Prosci's benchmarking studies identify greater recognition of the need for and value of change management as a top trend impacting the industry.
Use the ADKAR Model to Integrate Change Management & Project Management
Integrating change management and project management has been an area of study for over a decade at Prosci.
Individuals Are the Epicenter of Success
By focusing on the individuals impacted by a project or initiative, change management helps us to define change at the right level, and drive the adoption and usage necessary for projects to deliver results and outcomes. To achieve this focus, a...
When to Integrate Change Management With Project Management
Project management and change management are complementary disciplines with a shared objective: success of the project or initiative. But to work most effectively, project teams must integrate these approaches early in the project lifecycle and even...
3 Types of Change-Resistant Behaviors and How to Help People Overcome Them
During organizational change, employees are likely to exhibit resistant behaviors at some point.
Top Prosci Blogs of 2021
This year, effectively managing a steady influx of changes was a top priority for organizations as they continued to work through digital transformations, the return to the workplace, restructurings, DE&I initiatives, and more.
Change Management Podcasts for Any Discipline
Change is hard. Change is fast. Change is continuous. But successful change is unlockable by preparing, equipping and supporting individuals through their journeys.
A Roadmap for Building Change Management Competency
In the coming years, no other competency will be more important to your organization than the ability to manage change effectively.
How a Prosci License Can Help You Be Great at Change
Many industry-leading organizations today are building change competency and solidifying their change management approach with Prosci licenses.
The Correlation Between Change Management and Project Success
The need for greater recognition of change management and its value often tops the list of trends in our benchmarking research. Although requests for change management have increased in some cases, many practitioners still work diligently to make a...
How Microsoft Uses the ADKAR Model to Improve Customer Success
Driving adoption is a critical aspect of the Customer Success Organization at Microsoft as we empower customers to achieve their desired business outcomes.
Emerging Career: Certified Advanced Instructor
Organizations are developing change management as a core competency, a practice that has remained steady over the last several years. Building and deploying this change management capability requires organizations to train and educate people—which...
Avoid the RE Costs of Poorly Managed Change
Today, organizations face tremendous pressure to change more often, more quickly, and at a larger scale than ever before—and can no longer tolerate inefficiencies in the change process.
Change Is a Process
Change occurs as a process, not as an event.
Achieving Sustainable Performance With Organizational Change
Naturally, organizations want to achieve strong outcomes and benefits from change. When we engage with clients, we set that goal by defining project success at the outset of the initiative.
Why Invest in Enterprise Change Capability
In my role at Prosci, I have the privilege of working with senior executive teams across different sectors and geographies. Even before the pandemic changed the way we work and live, the dialog had begun shifting to conversations about extraordinary...
Resistance Checklist: Best Practices for Managing Resistance to Change
Prosci's Resistance Checklist draws on more than 20 years of benchmarking research with more than 8,000 change management professionals around the world.
How to Reinforce Change With Employee Feedback
Effective change management always includes reinforcement, but projects often overlook this step, even though it is critical to the long-term success of a change. In reality, your entire change management plan should include reinforcing efforts from...
Questions Leaders Must Ask to Create a Workplace of the Future
The global pandemic gave us few choices in the nearly instantaneous move to remote work. But as organizations plan for an eventual return to the workplace, leaders will need to begin asking key questions.
How to Win Trust During Culture Change
Every change requires a shift in mindset. People don’t change their behaviors without changing their beliefs and their willingness to engage in the change.
Why the ADKAR Blueprint is a Game Changer for Change
The ADKAR Blueprint is an easy-to-understand, easy-to-use starting point for change management planning.
The What, Why, Who and How of Change Management
Do you want to engage organizational leaders and increase their understanding of change management in a matter of minutes? This overview provides the foundation they need—the what, why, who and how of change management—so you can quickly explain the...
Using Plain Language Questions to Enable More Effective Change
Like any discipline, change management has a distinct language. This language enables practitioners to communicate clearly, consistently and effectively about what a change means in terms of working differently, anticipated impacts, desired goals,...
How Strategic HR Partners Support Critical Workplace Changes
For many organizations, the human resources (HR) function is shifting from being a tactical function to a strategic partnership—with HR professionals having a seat at the table and helping the organization make decisions about products, functions,...
Change Leaders, Do You Have Authority on Your Side?
Do you have a primary sponsor named for your project but lack the true sponsorship support you need to succeed?
3 Reasons Enterprise Change Management Efforts Fail
Leading organizations are investing time, energy and resources to build the enterprise change capabilities that will help them grow more adaptable and agile in today's ever-changing world.
FAA Transforms How Government Changes
The Flight Standards Service of the United States Federal Aviation Administration (FAA) promotes safe air transportation by setting regulations and standards for certification and oversight of airmen, air operators, air agencies and designees. The...
Academic Health System Embraces Change Management for Integration and Leadership Strategies
In late 2015, a health system based in Chicago, Illinois, announced that it was integrating two new organizations. This expanded the system’s presence to multiple hospitals and nearly 100 locations.
Thought Leader Spotlight: Jean-Claude Monney, Microsoft Services
Jean-Claude Monney is a seasoned executive and leader in the knowledge management and digital transformation space, as well as a teacher, speaker and digital transformation coach. In our interview below, he discusses what first introduced him to...
Success Spotlight: Leaders of Change at MGIC
Gina Zielinski is a Talent Management Consultant for MGIC, Mortgage Guaranty Insurance Company. Her focus is on designing and facilitating initiatives for leadership and coworkers that support MGIC’s business strategies.
Energy Company Builds Change Agent Network
AVANGRID, Inc. is a diversified energy and utility company with 7,000 employees, $31 billion in assets and operations in 23 states. Formed from the 2015 merger of Iberdrola USA and UIL Holdings Corporation, AVANGRID remains an affiliate of the...
Crowley Enables Growth Through Change Capability
Crowley Maritime Corporation is a U.S.-owned-and-operated marine solutions, transportation and logistics company providing services in domestic and international markets. Crowley is a complex organization made up of six business units with...
Change Management Instructor at Florida Hospital
Mike Prazniak is a change practitioner and instructor working in the Revenue Cycle Program Management Office (PMO) at Florida Hospital. In 2015 Mike realized a personal and professional goal of becoming a Prosci-Certified Advanced Instructor (PCAI).
Interview with a Training Facilitator at Airbus
Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than...
Change Capability Maximizes Efficiency in State Government
C olorado is a rapidly growing state with an expected 92% increase in population by 2050. To support this growth, Colorado needed its Department of Transportation to expand its operations without an accompanying increase in budget. Improving...
Interview with an Advanced Practitioner
In 2017, Jeremy Sparks became the first-ever Prosci-Certified Advanced Practitioner. Read our interview with him below about his experience throughout the certification and his keys to success.
Interview with Change Management Leader at Microsoft
Alistair Lowe-Norris leads the global strategy for Adoption and Change Management at Microsoft. Read the interview below to hear how he has seen change management grow at Microsoft and how he sees change management making a difference.
Oshkosh Equips Managers and PMO with Change Management
Oshkosh Corporation is a global manufacturing company that designs and builds the world’s toughest specialty trucks, truck bodies and access equipment. A Fortune 500 company with manufacturing operations on four continents, its products are...
SYKES Embraces Change Management
Sykes Enterprises Incorporated (SYKES) is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy...
IT Distributor Increases ROI with Change Capability
Even with a robust enterprise-level program for continuous lean and process improvement, Avnet—a global distributor of electronic components, enterprise IT and embedded technology—was confident it could take process improvement to the next level.
Global Bank Establishes Change Management as Core Capability
An international bank with over 80,000 employees and 16 million clients worldwide recognized an increased need for organizational change management capability. The volume and pace of large-scale change drove the need for this bank to be more...
University Embeds Change Management Language and Practices
The University of California, San Diego (UC San Diego) is one of the top 15 research universities worldwide. The institution is home to over 12,000 staff members working in both the academic and administration sides of the organization. In early...
European Property Management Group Establishes New Division
Coor Service Management delivers services in both hard and soft facility management to customers in Sweden and throughout Northern and Eastern Europe. In 2015, Coor established a new division: Coor Property. They partnered with Human Univerz, a...
Global Manufacturer Embeds Change Management
Human Resources leadership at a global manufacturing company recognized that to achieve the long-term goals of their department and the organization as a whole, they needed to proactively pursue a focus on the people side of change.
Husky Uses the ADKAR Model to Achieve Project Results
Husky Injection Molding Systems Ltd. is the world's largest brand name supplier of injection molding equipment and services to the plastics industry. Husky designs, manufactures and integrates the industry’s most comprehensive range of injection...
Texas A&M Implements Workday
The Texas A&M University System was reliant on a payroll system that was 35 years old, expensive to maintain, and difficult to adapt. Additionally, this system no longer followed business best practices. The A&M System selected Workday as the right...
Danish Transport Company Increases Change Capability
DSV Global Transport and Logistics offers transport services worldwide and employs around 44,000 employees in more than 80 countries. In 2010, one DSV division with 10,000 employees around the world established a Business Change Management (BCM)...
Enhance Your Practice Explore Research and Trends
Culture and Change Management: The Water We Swim In
Culture has a huge impact on our change management projects. Our Best Practices in Change Management...
Engage Organizational Roles Plan and Execute Improve Results and Outcomes
Keeping Your Active and Engaged Sponsor on Track During Change
As a change practitioner, your role is like the director of a play who enables performers on the sta...
Make the Case Grow Enterprise Change Capability Improve Results and Outcomes
11 Elements of Successful Organizational Change Capability
Over the last few decades, change management has evolved from ad hoc approaches into a sophisticated...