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As used throughout this policy, we will refer to Prosci as either “Prosci”, “we”, or “us” and we will refer to our website, www.prosci.com, and our online portal, www.portal.prosci.com, collectively as the “Websites.”
Information we collect
In broad terms, Prosci collects two types of information from you: general, non-identifiable information we obtain through your use of the Websites (we will refer to this type of information as “Non-Identifiable Data”) and the specific personal information you provide to us (referred to as “Personal Information”).
Non-Identifiable Data: Prosci collects general information from you by a variety of automated means. The types of Non-Identifiable Data we collect from you include information about the devices you use to access the Internet (such as the IP address and the type of device, its operating system type and web browser); the dates, times and lengths of visits to our Websites (including whether you are a repeat or first time visitor); and information on actions taken on our Websites (such as page views and site navigation patterns), as well as aggregated Personal Information (which means that we collect a broad amount of data that does not, and cannot, single out any individual person).
Personal Information: In addition to general information, we also collect the specific personal information you provide to us. This second type of information allows Prosci to uniquely identify you and includes your name, email address, mailing address, telephone number, and payment information. This information may also include information related to your account settings and preferences, as well as demographic information, if you choose to provide us with such information.
Prosci does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us as indicated below.
Information we specifically do not collect
We do not require any of the following sensitive types of information from you and we specifically request that you do not give any of this information to us:
any information that can be used to locate you at a specific time;
any of your national identification information, passport details, social security number or other registration number;
any “protected health information” as defined under HIPAA (the U.S. Health Insurance Portability and Accountability Act);
any “nonpublic personal information” as defined in the U.S. Federal Gramm-Leach-Bliley Act), and also refers to any information subject to Section 628 of the U.S. Federal Fair Credit Reporting Act);
any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health or sex life, as set forth in Article 8 of Directive 95/46/EC of the European Union; and/or
any trade secret of any company, person or entity as protected by applicable law.
How collected information is used and shared
Non-Identifiable Data: We collect your general information in order to ensure our systems are running efficiently for you, to evaluate and improve the business, products, and services we offer, and to maintain a record of your interactions with Prosci. We share the general information with companies that help design, maintain, and improve our websites and their functionality, as well as when Prosci designs new websites, materials, or products.
Personal Information: The specific personal information you provide to us is used to provide the products and services you request, to manage and maintain any accounts you have with Prosci, to respond to your requests or questions or comments, to maintain a record of your transactions, and, lastly, to provide you with any customer support you might require. We only share your Personal Information with third parties who operate under a contract with Prosci and only for a specific purpose. Such contracts have stringent restrictions around protecting the personal information you provide to us and obligations to use it only for the purposes for which we send it to them. Examples of how we share your personal information include using third parties to process your payment requests, ensure our messages and content are properly shared with you, and to respond to any concerns you specifically send to us.
We reserve the right to disclose your Personal Information in order to comply with any valid law, court order, or legal process, including in response to any government or regulatory request. If we receive any such request, we will seek to provide only the information that is specifically requested and nothing more.
The security of your information
The privacy of your information is important to us and we have taken steps aligned with industry best practices to ensure that your information is secure from unauthorized access, use, alteration, and disclosure. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place will never be defeated or fail, or that such measures will always be sufficient or effective, so please keep this in mind as you provide your information to us.
Prosci does not set its cookies to expire, so our cookies will stay on your device until you delete them. Please note that visiting our site again after deleting a cookie will insert a new cookie onto your device.
How to opt out
Unless you reach out to us with a specific request (such as to resolve an issue you have), each communication we send to you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish to no longer receive future communications from us or you otherwise wish to have your name deleted from our mailing lists, please contact us as indicated below.
Access and choice
You can review and change your personal information by contacting us or by logging into your account on the Portal and visiting your account profile page. You may also send us an email at email@example.com to request access to, correct, or delete any personal information that you have provided to us. Please note that we may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Where we keep your information
Your information may be kept on servers located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.
Attn: Legal Department
5042 Technology Pkwy., Suite 500
Fort Collins, CO 80528