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Privacy commitment

Protecting your privacy is very important to Prosci and this privacy policy is our way of providing you with details about the types of information we collect from you, why we collect your information, and how we use and share your information. We strive to make sure you are fully informed of the options that are available to you regarding how you access, review, and correct the information we have about you. If you have any questions or concerns about this policy or about your rights regarding your information, please feel welcome to contact us as provided below.

As used throughout this policy, we will refer to Prosci as either “Prosci”, “we”, or “us” and we will refer to our website, www.prosci.com, and our online portal, www.portal.prosci.com, collectively as the “Websites.”

This privacy policy applies to any information that we have received from you when you use the Websites. For example, your information may be received by us when you subscribe to our marketing content, elect to participate in our research, enroll in any of our training programs, or submit to our online portal.

Information we collect

In broad terms, Prosci collects two types of information from you: general, non-identifiable information we obtain through your use of the Websites (we will refer to this type of information as “Non-Identifiable Data”) and the specific personal information you provide to us (referred to as “Personal Information”).

Non-Identifiable Data: Prosci collects general information from you by a variety of automated means. The types of Non-Identifiable Data we collect from you include information about the devices you use to access the Internet (such as the IP address and the type of device, its operating system type and web browser); the dates, times and lengths of visits to our Websites (including whether you are a repeat or first time visitor); and information on actions taken on our Websites (such as page views and site navigation patterns), as well as aggregated Personal Information (which means that we collect a broad amount of data that does not, and cannot, single out any individual person).

Personal Information: In addition to general information, we also collect the specific personal information you provide to us. This second type of information allows Prosci to uniquely identify you and includes your name, email address, mailing address, telephone number, and payment information. This information may also include information related to your account settings and preferences, as well as demographic information, if you choose to provide us with such information.

Prosci does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us as indicated below.

Concerning cookies

One of the ways that Prosci collects information from you is through the use of cookies. A "cookie" is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. All of the information we collect from you through our use of cookies falls under the Non-Identifiable Data category.

Information we specifically do not collect

We do not require any of the following sensitive types of information from you and we specifically request that you do not give any of this information to us:

  • any information that can be used to locate you at a specific time;

  • any of your national identification information, passport details, social security number or other registration number;

  • any “protected health information” as defined under HIPAA (the U.S. Health Insurance Portability and Accountability Act);

  • any “nonpublic personal information” as defined in the U.S. Federal Gramm-Leach-Bliley Act), and also refers to any information subject to Section 628 of the U.S. Federal Fair Credit Reporting Act);

  • any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health or sex life, as set forth in Article 8 of Directive 95/46/EC of the European Union; and/or

  • any trade secret of any company, person or entity as protected by applicable law.

How collected information is used and shared

Prosci collects your information for many reasons, all of which are designed to assist you. We are not in the business of selling your information and we will only share your information in a manner that is consistent with this privacy policy.

Non-Identifiable Data: We collect your general information in order to ensure our systems are running efficiently for you, to evaluate and improve the business, products, and services we offer, and to maintain a record of your interactions with Prosci. We share the general information with companies that help design, maintain, and improve our websites and their functionality, as well as when Prosci designs new websites, materials, or products.

Personal Information: The specific personal information you provide to us is used to provide the products and services you request, to manage and maintain any accounts you have with Prosci, to respond to your requests or questions or comments, to maintain a record of your transactions, and, lastly, to provide you with any customer support you might require. We only share your Personal Information with third parties who operate under a contract with Prosci and only for a specific purpose. Such contracts have stringent restrictions around protecting the personal information you provide to us and obligations to use it only for the purposes for which we send it to them. Examples of how we share your personal information include using third parties to process your payment requests, ensure our messages and content are properly shared with you, and to respond to any concerns you specifically send to us.

We reserve the right to disclose your Personal Information in order to comply with any valid law, court order, or legal process, including in response to any government or regulatory request. If we receive any such request, we will seek to provide only the information that is specifically requested and nothing more.

We also reserve the right to disclose your information to a buyer or other party in the event of a merger, sale, or other transfer of some or all of our assets. Should such a merger, sale, or transfer occur, we will use reasonable efforts, including providing you with reasonable notices, to inform you of such action and any changes in this privacy policy.

The security of your information

The privacy of your information is important to us and we have taken steps aligned with industry best practices to ensure that your information is secure from unauthorized access, use, alteration, and disclosure. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place will never be defeated or fail, or that such measures will always be sufficient or effective, so please keep this in mind as you provide your information to us.  

Data retention

We keep the information you provide to us for as long as we determine that we can use and share your information in accordance with the terms of this privacy policy. In addition, we also keep your information for as long as we determine it is necessary to meet our legal obligations or to resolve any disputes. Once we make the decision to no longer keep your information, we securely delete all such information. Further, we will delete your information at an earlier date if you so request (see the “How to opt out” section below”).

Prosci does not set its cookies to expire, so our cookies will stay on your device until you delete them. Please note that visiting our site again after deleting a cookie will insert a new cookie onto your device.

How to opt out

Unless you reach out to us with a specific request (such as to resolve an issue you have), each communication we send to you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish to no longer receive future communications from us or you otherwise wish to have your name deleted from our mailing lists, please contact us as indicated below.

Access and choice

You can review and change your personal information by contacting us or by logging into your account on the Portal and visiting your account profile page. You may also send us an email at support@prosci.com to request access to, correct, or delete any personal information that you have provided to us. Please note that we may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.  

Changes to this privacy policy

Any information that we collect is subject to the version of this privacy policy that was in effect at the time we collected such information. However, we may revise this privacy policy from time to time. If we make any meaningful changes to this privacy policy, we will inform you of those changes by sending you an email or other notification if we have your contact information, or by posting an updated version of this privacy policy on our website. We will also indicate when such changes will become effective.

Where we keep your information

Your information may be kept on servers located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.

Contacting us

If you have any questions about this privacy policy or our privacy practices, you may call us at +1-970-203-9332, email us at support@prosci.com, or write to us at: 

Prosci, Inc. 
Attn: Legal Department 
5042 Technology Pkwy., Suite 500
Fort Collins, CO 80528
United States