Why ERP Investment Decisions Need to Shift Toward People
How much of your enterprise resource planning (ERP) investment budget are you allocating to the new system and other technical components of the change? Most organizations allocate 92% of ERP budget to technical activities and 8% to change management (Best Practices in Change Management, 12th Edition).
Yet when we asked1,618 ERP professionals what they would do differently, 36% pointed to People and Change Management factors, a 6:1 ratio of human-to-technical recommendations. This misalignment between resource allocation and actual success drivers represents a strategic gap executives must address. ERP investment decisions need to shift toward people to achieve business outcomes, rather tha...
