Over the years, Prosci clients and research participants have shared valuable insights about their roles and responsibilities in change management, along with the qualifications and skills that helped pave the way for their successful careers. Although job titles and roles in the change management discipline vary widely based on the unique organization and its needs around change, this job description for a Change Manager offers a high-level view of a generalist role.
Position Description for a Change Manager
A change manager plays a key role in ensuring that organizational projects and initiatives meet objectives on time and on budget by increasing employee adoption and usage. This person focuses on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more.
The primary responsibility of an organizational change manager is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes.
The change manager's goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.
While the change manager may or may not have supervisory responsibility, they must work with and through many others in the organization to succeed. Acting as a coach for senior leaders and executives, the change manager helps them fulfill the critical role of change management sponsor. The change manager may support and coach people managers and supervisors as they help their teams through their transitions. Similarly, the change manager supports project managers and project teams to integrate change management activities with their project plans.
Roles and responsibilities of a change manager
The change manager will:
Apply a structured methodology and lead change management activities Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts Enable the design, development, delivery and management of key communications.
Assess the change impact Conduct impact analyses, assess change readiness, and identify key stakeholders.
Support training efforts Provide input, document requirements, and support the design and delivery of training programs.
Complete change management assessments
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated and persistent resistance
Consult and coach project teams
Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
Every organization has specific needs and may even combine change management responsibilities with other roles, such as project management. Whether you're planning for a new role in your organization or investigating change management as a potential career, this change management job description demonstrates the typical skills, roles and responsibilities necessary for success as a generalist in the discipline.