Over the years, Prosci clients and research participants have shared valuable insights about their roles and responsibilities in change management, along with the qualifications and skills that helped pave the way for their successful careers. Although job titles and roles in the change management discipline vary widely based on the unique organization and its needs around change, this job description for a Change Manager offers a high-level view of a generalist role.
A change manager plays a key role in ensuring that organizational projects and initiatives meet objectives on time and on budget by increasing employee adoption and usage. This person focuses on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more.
The primary responsibility of an organizational change manager is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes.
The change manager's goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.
While the change manager may or may not have supervisory responsibility, they must work with and through many others in the organization to succeed. Acting as a coach for senior leaders and executives, the change manager helps them fulfill the critical role of change management sponsor. The change manager may support and coach people managers and supervisors as they help their teams through their transitions. Similarly, the change manager supports project managers and project teams to integrate change management activities with their project plans.
The change manager will:
There are many titles for a person in charge of employee adoption and usage. A change manager might also be called a change management:
Other titles for a change manager or change management professionals include:
Every organization has specific needs and may even combine change management responsibilities with other roles, such as project management. Whether you're planning for a new role in your organization or investigating change management as a potential career, this change management job description demonstrates the typical skills, roles and responsibilities necessary for success as a generalist in the discipline.