Solution
Understanding the sector's unique needs, we developed a capability-building approach that created lasting change management expertise at every level:
- Established internal change management capability within the governing agency to guide sector-wide transformation
- Built a network of over 160 certified practitioners across social service agencies
- Engaged senior executives and board members to create strong change leadership
- Created an active community of practice to sustain momentum and share success
Building Change Capability
Starting with the governing agency, Prosci established a foundation of certified change management practitioners who could set standards and provide expert guidance. These pioneers became crucial subject matter experts for the broader organisational development initiative.
Scaling Across the Sector
The programme expanded to include social service agencies, resulting in more than 160 certified change practitioners. Some organisations sent up to five team members for certification, demonstrating strong commitment to building internal change capability.
Engaging Leadership
To ensure sustained success, we conducted targeted awareness workshops for senior executives and board members. These sessions focused on active sponsorship and effective change communication, creating a supportive environment for newly certified practitioners.
Creating Sustainable Support
We established a Community of Change Practitioners, facilitating bi-monthly meetups aligned with different phases of the organisational development initiative. This ongoing support system allows practitioners to share experiences, discuss challenges, and maintain momentum.
Results
Strengthened Change Leadership
- Engaged board members and executives as active change sponsors
- Created clear alignment between organisational development and change management
- Established strong governance framework for transformation initiatives
Enhanced Organisational Capability
- Trained and certified 160+ change management practitioners
- Built internal expertise across 450+ social service agencies
- Created sustainable support system through practitioner community
Sustainable Impact
- Regular community meetups maintain momentum and share best practices
- Continued partnership provides guidance for new transformation initiatives
- Custom workshops address specific organisational challenges
- Practitioners applying methodology to achieve immediate benefits in current projects