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Public Programs

Release of Liability and Indemnity Agreement

In consideration for participating in Prosci’s program (the “Event”) and to the greatest extent permitted by law, you assume all risks associated with participating in the Event known or unknown, including but not limited to, injury and/or death, and you hereby release Prosci, Inc., its employees, consultants, insurance carriers, officers, directors, representatives, and agents (hereinafter the “Released Parties”) from any and all liability and/or claims that you may be entitled to bring on your own behalf that arise from participation in the Event, including claims based on negligence or breach of warranty. To the fullest extent permitted by law, you agree to indemnify and hold harmless the Released Parties from any and all claims, including those of a third party, and to not make claims or file any actions against any of the Released Parties arising in whole or in part from participation in the Event. You further agree to pay all costs, including attorney’s fees, incurred by any Released Party in defending a claim or suit brought by you or on your behalf. You understand that participating in any additional activities beyond the Event is voluntary and that your change management certification is not contingent upon participation in any such activity.

Cancellation and Transferring

If cancellation notice is received in writing more than 30 calendar days before the program start date, the program fee is fully refundable or transferable to another available session date. If cancellation notice is received in writing within 30 calendar days of the program start date, the program fee is non-refundable and can be transferred to a subsequent available session (a transfer fee of $620 will be applied) within a year. Please submit all cancellation requests in writing to

If transfer notice is received in writing within 30 calendar days before the program start date, you may transfer to any other available program with a $620 transfer fee payable. If you notify us 14 calendar days or less in writing before the program start date, we regret we are unable to transfer you to another program. However, you are welcome to substitute another participant at any time at no additional charge. Please submit all transfer requests in writing to

Prosci reserves the right to alter, change or cancel your program date with limited notice.

Email Communications

By registering for this program, you agree that Prosci may contact you with information and marketing material at the email you have provided. You may unsubscribe from email communication at any time. Please refer to Prosci’s privacy policy below for further information, including information on how to no longer receive emails from Prosci.

Privacy Policy

Know your data privacy rights. By agreeing to these terms and conditions, you acknowledge your consent to Prosci’s collection and use of all information you provide to Prosci in accordance with Prosci’s privacy policy, located at


Refunds and Exchanges

You may obtain a refund or exchange for any bookstore product within 30 days from the date of purchase. To be eligible for a return, your product must be unused, in good condition and include a receipt.

To return your product/s, advise us at and post your product/s to: Prosci, Building 1, Suite 5.01 Level 5, 191 O’Riordan Street, Mascot NSW 2020, Australia. You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. We recommend using a traceable postage service or purchase postal insurance. Please do not send your product to Prosci Inc. in the USA.

Your refund will be processed within 10 days and your refund will be applied to your credit card or via EFT into your bank account, whichever was the original method of purchase.

Damaged Items

We will replace items if they are defective or damaged, free of charge. Contact us at and post your product/s to: Building 1, Suite 5.01 Level 5, 191 O’Riordan Street, Mascot NSW 2020, Australia. We will cover the cost of the postage for the replacement item/s.

Missing Bookstore Orders

If you haven’t received an order, please contact us at If we cannot locate the item within 14 days, we will replace it free of charge.