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Public Programs

Release of Liability and Indemnity Agreement

In consideration for participating in Prosci’s program (the “Event”) and to the greatest extent permitted by law, you assume all risks associated with participating in the Event known or unknown, including but not limited to, injury and/or death, and you hereby release Prosci, Inc., its employees, consultants, insurance carriers, officers, directors, representatives, and agents (hereinafter the “Released Parties”) from any and all liability and/or claims that you may be entitled to bring on your own behalf that arise from participation in the Event, including claims based on negligence or breach of warranty. To the fullest extent permitted by law, you agree to indemnify and hold harmless the Released Parties from any and all claims, including those of a third party, and to not make claims or file any actions against any of the Released Parties arising in whole or in part from participation in the Event. You further agree to pay all costs, including attorney’s fees, incurred by any Released Party in defending a claim or suit brought by you or on your behalf. You understand that participating in any additional activities beyond the Event is voluntary and that your change management certification is not contingent upon participation in any such activity.

Cancellation and Transferring

If cancellation notice is received by Prosci 31 or more calendar days before the program start date, the program fee is fully refundable or transferable to another session date.

If cancellation notice is received between 30 and 15 calendar days before the program start date, the program fee is non-refundable and can be transferred to a subsequent session ($620 change fee) within a year.

If cancellation notice is received 14 calendar days or less before the program start date, the program fee is non-refundable, and 50% can be transferred to a subsequent session, with a 50% invoice issued and paid before confirmation of your new date. Your new program date must fall within eight (8) weeks of your original session. No further program moves will be allowed.

All cancellation or transfer requests must be sent to Prosci electronically at register_anz@prosci.com. 

Prosci reserves the right to alter, change or cancel your program date with limited notice.

Medical/COVID Policy

If you cannot attend your session due to illness, we require a medical certificate from your doctor. You are required to move to a new session within 14 days of your doctor stating you are okay to attend and unable to move from this session. If you cannot attend your session due to COVID-19 (this includes being a household contact), we require a copy of the RAT/PCR test. You are required to move to a new session within 14 days of the end of the isolation period in your state, and no further program moves will be allowed.

If you cannot provide medical proof for your non-attendance, you will be subject to the cancellation and transfer conditions above.

Email Communications

By registering for this program, you agree that Prosci may contact you with information and marketing material at the email you have provided. You may unsubscribe from email communication at any time. Please refer to Prosci’s privacy policy below for further information, including information on how to no longer receive emails from Prosci.

Privacy Policy

Know your data privacy rights. By agreeing to these terms and conditions, you acknowledge your consent to Prosci’s collection and use of all information you provide to Prosci in accordance with Prosci’s privacy policy, located at www.prosci.com/privacy-policy.

Bookstore

Refunds and Exchanges

You may obtain a refund or exchange for any bookstore product within 30 days from the date of purchase. To be eligible for a return, your product must be unused, in good condition and include a receipt.

To return your product/s, advise us at bookstore@prosci.com and post your product/s to: Prosci, Building 1, Suite 5.01 Level 5, 191 O’Riordan Street, Mascot NSW 2020, Australia. You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. We recommend using a traceable postage service or purchase postal insurance. Please do not send your product to Prosci Inc. in the USA.

Your refund will be processed within 10 days and your refund will be applied to your credit card or via EFT into your bank account, whichever was the original method of purchase.

Damaged Items

We will replace items if they are defective or damaged, free of charge. Contact us at bookstore@prosci.com and post your product/s to: Building 1, Suite 5.01 Level 5, 191 O’Riordan Street, Mascot NSW 2020, Australia. We will cover the cost of the postage for the replacement item/s.

Missing Bookstore Orders

If you haven’t received an order, please contact us at bookstore@prosci.com. If we cannot locate the item within 14 days, we will replace it free of charge.