6 Strategies for Reducing Change Saturation
Written by Andrew Horlick
Organizational change continues to grow in volume and pace, and shows no signs of slowing down. More than half of the respondents in the most recent Prosci Best Practices in Change Management study anticipated a significant increase in change by 2022—a finding similar to that from 2017. With so much change underway and more on the horizon, some organizations are reaching a saturation point and feeling its negative effects. Here’s what change leaders and organizations can do about it.
Limited Capacity To Adopt Changes
Change saturation occurs when the number of changes you’re implementing exceeds the capacity of individuals in your organization to effectively adopt and use those changes. Increasingly common, change saturation affected more than 73% of respondents in Prosci's most recent Best Practices in Change Management report, who claimed their organizations were near, at or beyond the saturation point.
Source: Prosci Best Practices in Change Management – 11th Edition
Change saturation can risk project successes and lead to frustrated employees who often feel the effects in the form of change fatigue, which ranges from a general lack of resilience to job dissatisfaction. Senior leaders who sponsor many change initiatives in their organizations often assume they can’t influence change saturation because they don’t control the pace of change in our global, always-changing business world. They often say that employees must simply learn to cope with the increasing amount of change. But senior leaders can and should mitigate the negative effects of change saturation.
Ways To Act on the Problem
Here are six recommendations for reducing change saturation before, during and after project implementation:
1. Develop and maintain an inventory of all the significant change projects currently underway or planned in your organization
Use this inventory to distinguish non-discretionary from discretionary change initiatives. Non-discretionary changes are typically a response to changes in your external operating environment, such as Coronavirus Relief actions, a direct competitive threat, or a mandated requirement from a regulatory agency.
Discretionary changes usually emerge from internal initiatives such as developing new products and services, introducing new technology, or initiating continuous improvement approaches.
2. Be deliberate about managing the amount of change your organization implements
It’s important to assess how much every proposed change contributes to achieving your business strategy and use the results to eliminate non-aligned or “pet” projects. Next, postponing or culling those discretionary projects you can’t effectively support will help you create a focused, prioritized project portfolio from the remaining initiatives.
Managing change saturation also requires confirming that every member of your senior leadership team is fully committed to successful implementation of the initiatives in your change portfolio. And being realistic about your organization’s current capacity for change is critical. The pandemic has stretched capacity for many, but retaining some capacity for unplanned, non-discretionary initiatives is recommended.
3. Use a structured approach for every high-priority or high-risk change initiative
This structured approach should include a people risk assessment to determine the amount of change management resources you need and the effort it will take to achieve your desired outcomes. Be sure to provide dedicated change management resources and funding. Don’t expect people to do change management “off the side of their desks.”
4. Be a great sponsor of change in your organization
Active and visible executive sponsorship continues to be the most important contributor to success of change management initiatives. Prosci research has revealed this truth consistently since 1998.
Source: Prosci Best Practices in Change Management – 11th Edition
Success builds confidence and can help increase organizational change capacity. Be a role model for the ABCs of sponsorship and expect your direct reports to do the same:
- Actively and visibly participate throughout the life of the project
- Build a coalition of support
- Communicate directly with employees
5. Achieve, measure and sustain project benefits over time
Instead of defining the finish line on the project implementation date, set it for the date you expect to be able to sustain achievement of the desired benefits. The integrated project and change management plan for each initiative should include a sustainment phase as well. This ensures that project benefits continue once achieved and provides an effective handoff from the project team to the operating side of the organization.
Structuring executive team performance contracts to reward benefit realization and sustainment is also more effective than rewarding executives for initiating changes.
6. Be constantly alert to signs of change saturation
Meeting regularly with individuals impacted by changes helps you stay attuned to their level of change saturation and resulting fatigue, which can affect various roles throughout your organization:
- Managers of impacted employees – ask questions based on the Prosci ADKAR Model (Awareness, Desire, Knowledge, Ability and Reinforcement) to assess their ability to effectively lead their teams through the changes.
- Front-line employees – engage regularly with these employees being directly affected by current changes and use the ADKAR Model to assess how well they are adopting and using the changes.
- Sponsors and project managers – look for evidence that they’re collaborating to address concurrent impacts from other initiatives, such as scheduling conflicts and resource constraints.
In addition to working directly with employee groups, monitoring customer satisfaction data can indicate the negative effects of current changes. Organizational health indicators, such as engagement scores, absenteeism rates and retention rates also offer insights about employee change fatigue. And, of course, anticipating these potential negative impacts as you plan future changes enables you address issues before they arise.
Change Saturation Is Real
As project teams focus on the many project initiatives flooding their business units, they risk missing the collective impact of the changes on the organization and your people. Keeping these strategies in mind can help you create a clear action plan for reducing change saturation effectively and as a focused, aligned change management team.