Microsoft is known for enabling digital transformation. And within the organization, its Investor Relations team established that it was time to replace a legacy digital platform for delivering earnings releases.

The team plays a vital role for Microsoft, and delivering quarterly earnings reports is a top priority although especially complex. The events require:

  • Rigid service-level agreements related to accuracy, security and execution
  • Carefully safeguarding nonpublic material financial data prior to market close
  • Visibility of earnings release data to millions of users within two minutes of publishing
  • Brand protection every step of the way

Adding to the complexity of the rollout, a contingency option to fall back to the legacy platform was necessary, in case there were any issues leading up to or during the earnings release.

Fortunately, the Investor Relations team was equipped to effectively manage this high-risk change. The long-standing Microsoft and Prosci partnership has resulted in thousands of change practitioners and change capabilities developed across the organization.

Teams across Microsoft use the Prosci Methodology to implement change strategies on their projects. For the Investor Relations team, these inherent capabilities led to a flawless FY23Q2 earnings release, along with full realization of ROI on the move to the new technology platform.

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